Buffalo Wild Wings

This evening (1/24/2020) myself, my husband and one other friend went to this location to eat. We do this every friday. Tonite - when we arrived, there were people lined up at the door waiting to be seated. Over half of the restaurant had empty/dirty tables.
Once seated - we waited for more than 10 minutes to have anyone come to the table - then were told "I am not your waitress, but I will get your drinks"
Then we waited another 20 minutes for someone to take our order - (3 orders of wings and a basket of chips) once the order was placed it took over 40 minutes to receive our food.
All the time we were sitting and waiting - we noticed that the entire wait staff was gathering either in the kitchen area or at one of the registers and chatting with each other and noone was waiting on the customers in a completely full restaurant by this time. (the milford basketball game was over)
Our waitress was seen carrying a toddler (her child) to tables to take orders and walking him around the restaurant - paying no attention to her actual job (us)
The manager on duty was a person I have never seen before - but was also seen standing with the wait staff and not doing much work.
The previous manager (michelle) never let these type of things happen while she was there. We also have a regular waitress (taylor) told when she is working, everything goes smoothly - she is very good at her job - she also keeps the other staff working. We have told her and the manager - that she needs to be promoted to a management position.
You can definitely see a difference in the entire place when she is there and when she isn't. Tonite she was not working.
Needless to say, we are very disappointed and frustrated with the events of this evening. We are regular customers and spend a fair amount of money each week - it should not be too much to ask that the wait staff be focused on their jobs and not daycare and socializing with each other.
If we have another experience like this one - we will be looking for another regular friday nite restaurant.
I can be reached at [protected] if you would like to discuss this further
Lynn mesley