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Brink's Global Services

Brink's Global Services review: Lack of scheduling help for brinks home plus

J
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10:29 pm UTC
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I opted in for the 7.99 Home plus plan around the 10th of December 2022. I have made multiple calls and texts to try and get a technician over to upgrade and install my doorbell camera. I get told by text they are transferring me to the scheduling management department only to time out and never get help. Over the phone I am told that they will contact scheduling and call me back with an available time. they NEVER call me back. I am ready to just cancel all of my services and go somewhere else. I have been with them for around 6 years now and this is the worst service from them to date.

Desired outcome: Either a technician day and time set up or i let this contract expire and I move on from Brinks

Brink's Global Services response
Jan 06, 2023 1:15 pm UTC
Brink's Global Services customer support contacts
Address

Unit 3, Radius Park Faggs Road, Feltham, TX, TW140NG, GB

Website

www.brinks.com

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Mr. Jason Storm, thank you for reaching out about your recent issue with your appointment. We take all complaints seriously, and I am sorry to hear you had trouble. I would love to look into this for you and work with you to reach a resolution. Please send us an email at socialmedia@brinkshome.com with your account information and any additional details you would like to provide. We look forward to following up with you.- Alozia
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This complaint has been resolved automatically due to user's inactivity.

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