The complaint has been investigated and
resolved to the customer's satisfactionResolved Brighter Blooms Nursery — Poor Customer Service
resolved to the customer's satisfaction
I placed an order with 'Fast Growing Trees Nursery', I believe possibly a sister company of Brighter Blooms, and received a coupon for free shipping with Brighter Blooms. Went to Brighter Blooms website, placed a second order using the free shipping code given to me at the end of the order form and placed the order. I received a confirmation still showing shipping costs moments later so I contacted their live chat service and asked for the gentleman's help to remove the shipping costs but was told there was nothing that can be done on an order that was already placed (5 minutes ago) and I would have to pay the shipping charges. I then asked that the order be canceled and I was subsequently told there would be a 10% cancelation fee on my now 8 minute old order. When I asked if there was someone else I could speak with about the situation I was told I was speaking to the Manager of Customer Services. With every exchange from this Manager I was never offered any alternative to help resolve the unsatisfied Free Shipping offer.
After this unusually rigid and terse exchange with the person who's job it is to take care of Customer Service I became quite nervous about what I could expect of my sizable orders and I contacted my Capital One Visa representative to ask if I had any recourse. He very kindly called the company and successfully accomplished a cancelation of both orders.
After reading all of the negative feedback both companies have received I was very greatful for Capital One's help with ending both transactions. I absolutely would not recommend you do business with either of these questionable companies.
Carla in Pittsburgh