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CB Furniture Stores Bob's Discount Furniture Complaints #122-141
Bob's Discount Furniture

Bob's Discount Furniture review: Product and customer service complaint

B
Author of the review
8:26 pm UTC

Order #2000838459
Today, August 24, 2020 my new couch, the Playscape Gray Left Arm Facing Sectional was delivered. I ordered the BOBtastic Threshold Delivery = the couch will be dropped off inside the home, unwrapped. Unfortunately because of all the wrapping and carboard the package was almost too big for the doorway. The delivery men were shoving the so couch so aggressively through the doorway the front door was slamming against the closet door, leaving a mark. Once incise the one delivery drive had his mask around his chin. I had to ask him to put his mask on. According to Bob's website, as we are in a global pandemic, "The health and safety of my employees and customers have always been a top priority." This is contradictory behavior to what I witnessed and experienced today.

After I unwrapped the couch I noticed the chaise lounge was missing all 4 legs and 1 leg on the couch was broken due to aggressive shoving the couch through the doorway. I tired to call Bob's but the wait time was almost an hour, then I messaged the contact us page. As an apology they said I could keep the couch as is and give me a gift card to a future purchase. This does not solve the problem as the lounge and couch do not match up height wise as they are on different levels. They offered to order new legs and shipped to my house. Upon arrival of the legs I then have to call Bob's (most likely wait another hour for them to pick up) to then schedule someone from Bob's to come to my house to put the legs on the couch. This is the most ridiculous and frustrating solution.

The desired resolution for this would be for Bob's to replace the chaise lounge and the couch, deliver it with their white glove service and refund my delivery fee. My contact info is [protected]@hotmail.com

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  1. Bob's Discount Furniture Contacts

  2. Bob's Discount Furniture phone numbers
    +1 (800) 569-1284
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    +1 (860) 645-3208
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    Public Relations Director
    +1 (860) 214-1145
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    Recruiting Manager
    +1 (860) 812-1111
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    Customer Service
    +1 (860) 474-1000
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    Support
    +1 (209) 929-0840
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  4. Bob's Discount Furniture address
    428 Tolland Turnpike, Manchester, Connecticut, 06042, United States
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    Sep 17, 2026
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Bob's Discount Furniture Category
Bob's Discount Furniture is ranked 18 among 291 companies in the Furniture Stores category
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Most discussed complaints

Goof proof
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 inferior merchandise
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