BMW Financial Services review: Lien release

I paid off the vehicle on August 26, 2022. The state of Maryland requires the lien release to be submitted with in 5 business days of receiving full payment. Which means the lien release should have been sent by September 1, 2022. I have made several attempts to contact BMW Financial Services but they are refusing to provide this lien release.

https://mva.maryland.gov/businesses/Pages/els.aspx

I've included a link from the Maryland Mva website as I sent to BMW Financial Services but there seems to be a disregard for this rule.

SUMMARY OF LIEN RELEASE REQUIREMENTS

The Maryland Department of Transportation Motor Vehicle Administration (MDOT MVA) is informing lien holders that, as of January 1, 2021, all lien holders and dealers who offer the service of financing motor vehicle liens, and engage in the business or practice of financing motor vehicles, are required to:

​Electronically submit their lien releases to the MDOT MVA, through their selected Electronic Lien Service (ELS) vendor, within 5 business days of receiving full payment for a motor vehicle lien, and

BMW Financial Services

Phone: [protected]