The complaint has been investigated and
resolved to the customer's satisfactionResolved Blue Bay Club Cancun Mexico — Timeshare rip off
resolved to the customer's satisfaction
The Bluebay Club used very high pressure & deceptive means to convince me to sign a contract to buy one of their timeshares. The contact is clear that if I cancel within 5 days I will be refunded and money I paid to them.
I promptly canceled this contract with the Blue Bay club on the 4th day of the contract by sending them an e-mail to their customer service e-mail that they provided to me with the contract. I never received a response. In addition, on the 5th day of the contract I sent a letter canceling the contract registered mail to their Mexico address and a certified mail letter to their California, USA address. Still absolutely no response.
In addition to this, they charged my credit card $500 over the agreed deposit amount.
I sent them numerous letters after this and still they refuse to respond.
Mexican Law states that they must refund my money if I cancel within 5 days of the contract which I did, but they still refuse to even acknowledge.
I also have received e-mails from the Blue Bay Club customer service trying to sell me additional vacations. I have replied to their e-mails explaining the situation with them ignoring my demands for them to refund my deposit for the time share & return my money. Again they do not reply.
If anyone that reads this is smart they will not go to any of the Blue Bay resorts at all ever. They aren't that nice anyway and they are in business to rip Americans, British & Europeans off.
I will continue to fight to get my money back, and will continue to register complaints every place that I can find until they refund all of my money!