Bio Life Technologies
reviews and complaints

I bought 4 bidets from Bio Life Technologies back in 2012 and they were delivered to me in just a week. Since then, they have been working great and I have had no issues with them. However, I recently ordered 2 more bidets from them in early July and I have not heard anything from the company since I received my confirmation email. I have tried calling them, leaving messages, and emailing them multiple times, but I have not received any response from them.

Although their products are great, their lack of customer service is disappointing. There are other companies out there with similar products and much better customer service. I have decided to cancel my order with Bio Life Technologies and purchase from another company instead.

Overall, I would recommend their products but be aware of their poor customer service. It's important to have a company that is responsive and helpful when you have questions or issues with their products.

This company, Bio Life Technologies, has been a real headache for me. I've never had so much trouble dealing with a company before. It's been a real frustration. I paid a plumber $277 to install a bidet, but when it arrived, it was the wrong size. I ordered a different size, but it still hasn't arrived after six weeks. I'm not sure what to do. My credit card has been charged, so I guess I'll have to contact them to let them know that I've been charged for something I didn't order. The only person I can talk to is Samantha, and she doesn't seem to have any answers that make sense. It's really driving me crazy. I'm at my wits' end.

I got myself the Coco XR from Bio Life Technologies about two years ago and it's been my go-to ride ever since. However, I recently ran into a bit of a problem with a cracked seat hinge mount. Now, for most people, I'd recommend sending the unit back to the company for repairs because it can be a bit of a hassle to fix. But being the handy person that I am, I decided to try and fix it myself.

The only problem was that I had a hard time getting in touch with the folks over at Bio Life Technologies to get the necessary parts. As others have mentioned in their reviews, they can be a bit difficult to contact. But after a bit of persistence, I was finally able to get through to them and order the parts I needed.

Now, this is actually my second review of the Coco XR because the first one I got needed to be replaced. But I have to say, once I was able to get in touch with the company, they were actually really great. They sold me the parts I needed and shipped them out to me quickly.

Overall, I'm still really happy with my Coco XR and would definitely recommend it to anyone looking for a reliable and fun ride. Just be prepared to do a bit of legwork if you need to get in touch with the company for any reason.

I've been using Bio Life Technologies' products for over 5 years now, and I have to say, I'm pretty impressed. I've got one of their bidets in every bathroom in my house, and my whole family uses them regularly. Even my mother-in-law, who's a bit on the heavier side, loves it - although she did break her seat recently. Luckily, I was able to order a new one from Bio Life Technologies right away.

Unfortunately, it seems like I placed my order during a time when the company was experiencing some backorders and shipping delays. My mother-in-law was asking about the bidet every day, and I have to admit, I was getting pretty frustrated. In fact, I even left a negative review on their website, criticizing them for not responding to my order.

But to their credit, it seems like Bio Life Technologies has been working hard to get caught up on their orders. I just got an email saying that my new bidet should be arriving in a few days, and I'm really looking forward to it. Despite the delay, I still think their products are top-notch, and I would definitely recommend them to anyone looking for a high-quality bidet.

In fact, I'm such a big fan that I've got six of their bidets in my house already. They're easy to install, easy to use, and they make a huge difference in terms of hygiene and comfort. So if you're in the market for a bidet, definitely check out Bio Life Technologies - just be prepared for the occasional shipping delay!

I recently bought a Bidet from Bio Life Technologies (biolifetechnologies.com) and was charged right away. However, I did not receive any tracking or shipment information. I was worried that they might not be a legit company. I tried to contact them through several voice mails and emails, but I did not receive any response. I was left wondering when my Bidet would be shipped. After a month or so, my Bidet magically appeared on my doorstep. I was relieved that it finally arrived, but I was not happy with the lack of communication from the company.

Now, after 5 years, I need a replacement part for my Bidet. I have left 5 voice mails and sent 4 emails to Bio Life Technologies, but I have not received any response. I am not sure if they are still in business or not. It is frustrating to deal with a company that has no customer service. I would say that their customer service is terrible, but that would imply that they have some sort of customer service.

Overall, I would not recommend Bio Life Technologies to anyone. Their lack of communication and customer service is unacceptable. It is important for a company to have good customer service in order to keep their customers happy and satisfied. I hope that they improve their customer service in the future, but until then, I will not be doing business with them again.

I recently had an experience with Bio Life Technologies that I feel compelled to share. I purchased a Coco bidet from their website and had it professionally installed by a plumber. Unfortunately, I soon discovered that the bidet was defective. I tried reaching out to the company multiple times, but I did not receive any response.

Feeling frustrated, I decided to do some research on Bio Life Technologies. To my surprise, I discovered that it is a small company based in Kansas with only three employees. Furthermore, I found that the company has an F grade on the Better Business Bureau website, with multiple negative reviews from customers.

After disputing the charge with my credit card company, I finally received a response from the owner of Bio Life Technologies. However, the conversation did not go well. The owner was not only rude and offensive on the phone, but he also told me that he does not accept returns on his products. He even asked me to ship the defective bidet back at my own expense.

I have to say that I was extremely disappointed with my experience with Bio Life Technologies. As a customer, I expect to receive quality products and good customer service. Unfortunately, this was not the case with this company. I would strongly advise anyone considering purchasing from Bio Life Technologies to think twice and do their research before making a decision.

with customers and takes responsibility for their product.

I recently purchased a product from Bio Life Technologies (biolifetechnologies.com) and while the product itself was decent, I was extremely disappointed with the after sales support. After a few months of use, the seat hinge on the right side broke and when I contacted Bio Life/CoCo about it, they refused to stand behind their product. They claimed that the break was due to my inadequate installation, but when I pushed back, they admitted that there had been some modification made to the seat.

In my opinion, warranties should cover normal wear and tear, not defective engineering. It seemed like Bio Life/CoCo was more concerned with their bottom line than with addressing customer concerns. The Operations Manager even refused to talk directly with the owner on my behalf, which gave me the impression that they didn't really care about customer satisfaction.

To make matters worse, this same break happened a second time and the Operations Manager still refused to waive any fees. While the $25 shipping, $40 service fee, and $40 part may seem nominal, I believe that principle and customer courtesy should be worth a lot more to the company. As a consumer who is shopping around, I cannot give a full endorsement of Bio Life Tech/CoCo at this time.

I hope that the owner will engage with customers and take responsibility for their product. If they do, I may consider giving them another chance in the future. But for now, I would caution others to be wary of their after sales support.

I recently had an experience with Bio Life Technologies and it was quite frustrating. My wife and I had just finished building our home and we were excited to install bidets in two of our three bathrooms. After doing some research, I decided to purchase the Bio Life "Coco 9500x" model online. The delivery was prompt and I was eager to have it installed. However, when my contractor opened the box, he immediately noticed that the model I purchased was not the right fit for my toilet. I had no idea that I needed to check if my toilet bowl was long or round before making the purchase. Unfortunately, since the packaging was opened, Bio Life Technologies informed me that there was a no exchange policy.

I was disappointed with their response, but I spoke with a supervisor who convinced me to buy a second unit after I measured all the necessary angles. The second unit arrived, but it didn't fit on our standard toilet. The front lip didn't line up with the front of the toilet, which was a significant issue. Additionally, the seat heater had a habit of turning off and the water would hit me with a few seconds of cold before it warmed up to an acceptable temperature. All of these issues were contained in the fully assembled unit that was delivered to me, which leads me to believe that both the customer service and the technology they offer are subpar.

I was disappointed that there was no follow-up contact from the team lead that fielded my concerns and fed me the line that a second unit was the solution. I caution anyone who is considering purchasing from Bio Life Technologies to be careful, as once you open the product, there's no going back. It's not something you'd know when casually making your purchase. Overall, my experience with Bio Life Technologies was frustrating and disappointing.

I bought a CoCo 9500 Ultimate Bidet from Bio Life Technologies (biolifetechnologies.com) a little over a year ago. Everything was going well until I noticed that the seat had cracked in the back, just outside of my one-year warranty period. I called their number, which is ***077, and spoke with Samantha Phillips, who is the Operations Manager. She seemed nice and told me that the seat crack was probably caused by my installation and not covered by the warranty. She suggested that I return the Bidet at my own cost, without any attachments, so that they could have a technician look at the crack to confirm what caused it and to check the unit over completely to make sure there were no other issues. She also said that it would take 2-3 days after they received it to check my unit over and replace the seat. She didn't give me any specific costs up front because the technician might find additional problems. Samantha told me not to worry, just clean the unit and return it to their office in Enid, Oklahoma.

Unfortunately, none of what Samantha said was true, and now they don't even answer their phone or return calls. I'm really frustrated! I guess the next step is to sue them and/or file a BBB report on their company. They've had my Bidet for four weeks now and haven't contacted me. So much for the 2-3 days! I did manage to reach Samantha once, and she told me that many technicians have quit the company, so there's nobody around to repair or review my Bidet or any of the others they have sitting there. Really! I asked Samantha for a replacement or for my unit to be returned, but I haven't received any response. I also don't believe that my cracked seat was caused by installation because the unit has no rear seat adjustment or possibility to install it incorrectly. I believe that the rear pads on the seat are designed incorrectly. They're too small and don't touch the toilet base to support the occupant properly. Hence, the weight eventually cracks the seat. Poor design, not installation, caused the seat crack. So it should be covered by the warranty. I assume that they've had many fail, so they're now in financial trouble.

Please do yourself a favor and DO NOT PURCHASE a Bio Bidet from this company because they don't support their products, what they tell you will most likely not happen, and their customer service scores a zero. I will never do business with this company for the rest of my life, and I will hopefully warn as many people as possible not to do business with them. Don't send them anything because you'll most likely never get it back. Signed, Jack Upnorth/Screen Name

This company, Bio Life Technologies, is not a good choice for purchasing a bidet. My experience with them was terrible. I bought a bidet from them and within a year, there was a crack in the seat. I had a one-year warranty and dealt with Samantha Philips, the operations manager. I sent it back, on my own cost, the first time to have their tech fix it, which took forever. When I finally got it back after several weeks, which they promised it would only take less than a week, I noticed it was missing a piece and then it started leaking from the water spout. I contacted Samantha and she explained to my husband that their tech who worked on it had left the company and that they had no other tech to look at it at the moment. She also mentioned that before every product that goes back to the customer, someone looks it over and checks to make sure everything is fine. She said that didn't happen so they would take care of sending us a shipping label on their cost to have us send seat back. However, more than a month later and many phone calls back and forth letting us know that we should be receiving a label in the next 2 days... never happened! Every time we used it, water would start running and not stop until we had to turn the water valve off. It was frustrating!

Finally, I had it with dealing with Samantha, who kept giving us the run-around. I contacted John, the owner of the company. Left a message regarding the issue and mentioned if we don't hear from him, he will be hearing from our lawyers. He called back right away and promised to find a solution to our issue. Well, the simple solution was to just send a shipping label and get our seat fixed. Never received the label as he promised, therefore I made another call to him to try and rectify the issue before I went to our lawyers. No response!

I have never dealt with a customer service as bad as this, who promises and never delivers. These seats are not cheap and for them to not stand behind their warranty is absolutely horrible! We finally received a return label from them and quickly sent out the bidet. I tracked package and it was received in the UPS location in Enid, Oklahoma, where this company is located. It noted hold for pick-up. It turned out my package was somewhere there but could not be located. I tried to file a claim with UPS, but couldn't because BioLife was the one who sent out the return label. UPS tried many attempts to contact BioLife to see if they had my package. Two months of going back and forth with UPS, they finally told me they got a hold of BoiLife and they said they didn't have package. Hmmm... why did this company take so long to let UPS know. We tried calling the company as well but they never returned our call. Because Biolife was the sender, they have to file a claim... which they will not. Therefore we are out several hundred dollars.

I strongly advise anyone considering purchasing from Bio Life Technologies to think twice. They will sell you a defective product so they can have you return it and say that they never received the package. There are more worthy and better companies out there.

So, I stumbled upon Bio Life Technologies (biolifetechnologies.com) and decided to give it a try. The website looked pretty decent and I was excited to see what they had to offer. However, my experience with this company has been less than satisfactory.

Firstly, I tried to place a new order but unfortunately, I did not receive any response from them. I tried multiple times but still no luck. It's frustrating when you're trying to give someone your business but they don't seem to care.

Secondly, I had some issues with a product that I had ordered from them in the past. I tried to contact them for support but again, no response. It's disappointing when a company doesn't stand behind their products and provide the necessary support to their customers.

I did some research and found out that JOHN KANG is the owner of this company. If you're reading this JOHN, please improve your customer service or consider closing down your company. It's important to take care of your customers and provide them with the support they need.

Overall, I would not recommend Bio Life Technologies. It's a shame because they have the potential to be a great company but their lack of customer service is a major issue.

So, I gotta tell ya, I've dealt with Bio Life Technologies a couple of times now, and it's been a bit of a mixed bag. I mean, the first time I bought a bidet from them, everything went pretty smoothly. But then, when I tried to get a second one swapped out last summer, things went totally off the rails.

I mean, I had an email with an RMA number and everything, but when I tried to follow up with the company, I just never heard back. I left a bunch of emails and voice messages, but it was like they just fell into a black hole or something. And let me tell you, that's not a great feeling when you're trying to get something sorted out.

So yeah, I'm not gonna lie, I'm pretty disappointed with Bio Life Technologies at this point. I mean, I know there are other options out there, but it's still a bummer when a company you thought you could trust lets you down like this. So if you're thinking about buying from them, I'd say maybe think twice and do some more research first.

I gotta say, I was pretty excited about Bio Life Technologies' CCB-9500 when my office decided to purchase 15 of them. But let me tell you, when one of those 15 cent nylon bolts breaks, it's a whole different story. Suddenly, that $500 investment becomes a useless boat anchor. And to make matters worse, I've been trying to get my hands on two replacement nylon bolts for a whole year now! It's frustrating, to say the least. I mean, everything made by man is bound to break at some point, right? But if you can't even get your hands on minor parts like these, then what's the point? It doesn't matter how good the product is if you can't keep it functioning properly. So, I'm sorry to say it, but I would not recommend buying from Bio Life Technologies.

I recently made a purchase from Bio Life Technologies and I have to say, I'm pretty disappointed with the service I received. I placed my order and received an email confirming my purchase, which was great. However, after waiting for a week or so, I started to get a little concerned that I hadn't received any updates on the status of my order. I tried calling and emailing the company several times, but unfortunately, I didn't get any response at all.

I waited for another week, hoping that maybe my order was just delayed or something, but still no luck. At this point, I was starting to get pretty frustrated. I decided to call my credit card company to see if they could help me out. They were able to reverse the charges for me, but even after that, I still didn't hear anything from Bio Life Technologies.

Overall, I have to say that I'm pretty disappointed with my experience with this company. It's a shame because I was really excited about the product I ordered, but the lack of communication and customer service really put a damper on things. I would definitely think twice before ordering from Bio Life Technologies again in the future.

I gotta say, I had the Coco model CCB-9500R bidet for a good 4 years and it was working like a charm. But then, this summer, some issues started popping up and I thought, "No biggie, I'll just give their customer service a call and they'll sort me out." Well, let me tell you, that was a big mistake. Every time I called, it went straight to voicemail and I never got a call back. And don't even get me started on the emails I sent - not a single response.

I was getting pretty frustrated, to be honest. I mean, I loved my bidet and I didn't want to have to replace it, but it seemed like Bio Life Technologies just didn't care about their customers anymore. So, I started looking around at other companies and came across some reviews of Bio Life Technologies that were pretty similar to my experience. That's when I knew I had to jump ship and find a new bidet from a different company.

It's a shame, really. I had such a good experience with my Coco bidet for so long, but the lack of customer service really soured me on Bio Life Technologies. I hope they can get their act together and start treating their customers better, because I know I'm not the only one who's had this kind of experience. But until then, I'll be taking my business elsewhere.

Bio Life Technologies is a company that I recently had a bad experience with. I was trying to get my seat for repair or to ship it back, but Samantha Phillips, who I assume is married to the owner of the company, was not helpful at all. She wouldn't give me any answers and when I asked if they were going out of business, she didn't even reply. I was very frustrated with the lack of customer service.

I spent a lot of money on my coco xr bidet model, which cost me $489.00. I am willing to spend even more to get this company to pay for their poor service. I plan on contacting the Better Business Bureau and my attorney to see what can be done.

Overall, I would not recommend Bio Life Technologies to anyone. Their customer service is terrible and they do not seem to care about their customers. I hope that they can improve their service in the future, but until then, I will be taking my business elsewhere.

I gotta say, I ain't too happy with Bio Life Technologies. I done bought me two bidets from 'em, and the second one ain't been workin' right since day one. I had to reset it a buncha times, and now it won't even make it through one cycle. I tried callin' customer service 'bout it, 'cause it was still under warranty, but I ain't never heard back from 'em. I left a buncha messages and sent a few emails, but nothin'. Now I'm tryin' to get my credit card company to reverse the charges, 'cause I ain't payin' for a broken bidet.

I bought a bidet from Bio Life Technologies back in 2014 and it's been a bit of a rollercoaster ride ever since. At first, we were excited to have a bidet in our home and thought it would be a great investment. However, it didn't take long for us to realize that we had made a mistake.

The bidet required several replacement parts over the years, and each time we had to shell out a lot of money to get them. It was frustrating to say the least, but we stuck with it because we thought it was worth it.

Recently, we needed two more replacement parts and tried to contact Bio Life Technologies to get them. Unfortunately, they didn't answer the phone or return our messages. It's been incredibly frustrating to deal with, especially since we've invested so much money into this bidet already.

At this point, we're pretty much at our wit's end. We've spent so much money on this bidet and it feels like we're getting nowhere. We're now considering buying a different brand altogether, since it seems like Bio Life Technologies doesn't want to do business with us anymore.

Overall, I would say that our experience with Bio Life Technologies has been disappointing. While the bidet itself is decent, the customer service and replacement parts have been a nightmare. If you're considering buying from this company, I would advise you to proceed with caution.

So, I decided to give Bio Life Technologies a try and ordered a bidet from their website. It was a month ago, and I was excited to receive my new purchase. However, after two weeks of waiting, I started to get worried. I tried to contact them through voicemail and email, but I didn't get any response. I was frustrated and disappointed.

Finally, after many attempts, I received an email from a guy named John Kang. He apologized for the delay and promised to send me the tracking information that day. I was relieved and hoped that I would finally get my bidet soon. Unfortunately, that didn't happen. I waited for a few more days, but I didn't hear anything from them.

Now, I have to go through the hassle of disputing the charge with my credit card company. It's frustrating and time-consuming. I wish I had read some reviews before ordering from Bio Life Technologies. It would have saved me a lot of trouble.

Overall, I'm not happy with my experience with Bio Life Technologies. Their customer service is terrible, and they don't seem to care about their customers. I wouldn't recommend them to anyone.

I recently purchased a few bidets from Bio Life Technologies and unfortunately, I experienced some issues with them. The bidet seats ended up cracking in multiple places, which was quite disappointing. I tried reaching out to the company multiple times, but they never seemed to return my calls or emails.

However, I was pleasantly surprised when the CEO of the company finally reached out to me. He apologized for the lack of communication and explained that the seats tend to crack if they aren't properly cushioned. While I wish this information had been provided to me earlier, I appreciated the effort to make things right.

The CEO offered to send me a new seat worth $120 and even offered to cover the $20 shipping fee. I was grateful for this gesture and consider the matter resolved. It's always nice to see a company take responsibility for their mistakes and make an effort to make things right.