The complaint has been investigated and
resolved to the customer's satisfactionResolved Bill-Me-Later.com — Billing & account error!
resolved to the customer's satisfaction
The business is online at bill-me-later.com. I had a credit balance on my account. I used that credit balance to purchase an item through a merchant that supports their service. I received a discount for doing so and purchased my products. When I went to see my account online, it showed I had a zero balance, but no balance due. Somehow, the merchant I did business with did not retain my current information and bill-me-later.com opened a new account under a wrong name, and did not utilize my credit balance from my already established account.
Bill-Me-Later refuses to correct their records and I still have not received credit for my original account and now they said I must pay the balance on the account that doesn't even have my name. I refuse to do any further business with Bill-Me-Later.com and I will make sure to warn all my friends and family of this business's poor customer service.