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I have purchased Canon Lens from B&H Photo Video website and received the wrong model. Customer service was absolutely unhelpful. They tried to assure me to keep it and said that they will refund the price difference. I refused and demanded a full refund but they said no.
Lens which I received did not match with my camera, there was no way I could use it. Because of these scammers I lost my money!
The complaint has been investigated and resolved to the customer's satisfaction.
Bad bad very bad business I ordered a computer (mac book pro 16") for $2800. b&h sends the product in a very flimsy box that was easily stolen at some point in the fedex delivery cycle. what does b&h do? nothing? head in the sand. denial. no communication. I finally had to go to visa to reverse the $2800 charge. I then went and got the same computer from costco ($200 cheaper and no bs b&h customer service). instead of owning up, b&h convinces visa that they shipped the package. b&h then leaves me to get reimbursement from fedex (but I am not the fedex client - b&h is the fedex client - so I cannot even file for the amount of the computer) my advice? run from this company - do not buy their products. I am telling this to every new yorker that I know. I am now stuck with a double charge for a single computer - all due to b&h's bad business practices, inability to address their stolen computer and disgusting consumer (total lack of) courtesy. do not buy from these incompetent willies! they run and hide when they screw up. incompetent! this is a bad business! shysters!
I am quite certain that this complaint is not "resolved"
Hey henry posner - I want resolution too. scammers - great way to describe b&h photo - shysters!
Thank you for your order and this feedback. We regret your dissatisfaction. I'd like to see if this can be resolved. Unfortunately from the information posted here it is impossible to identify you or this transaction. Please email more details to me at henryp at bhphoto dot com and be sure to include the original B&H order number. -- Henry Posner / B&H Photo-Video