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4.5 364 Reviews

Better Business Bureau Complaints Summary

16 Resolved
38 Unresolved
Our verdict: Engaging with Better Business Bureau, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Better Business Bureau reviews & complaints 63

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4:50 pm EDT

Better Business Bureau Complete fraud

Does anyone know how I can get my business name removed from the BBB website? They are a complete fraud. I declined being extorted by them any longer so they changed my rating from an A+ to an F for 'using their logo' after my membership expired. Furthermore they wiped out all of my company info and state my 20 year old business has had an open file since 'January 2009'. I sent them a letter back requesting they no longer use my trademarked name and web address and they basically told me they don't care, they'll do whatever they want. Thanks for your help. PS. No complaints. Period. F Rated. What a kick in the face huh? You'd figure they'd love business owners like me. Nope. Not when they are frauds.

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9:16 pm EDT
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Better Business Bureau Scam

Bbb is the biggest scam ever so I do not buy anything from the companies who has a phony bbb logo. Period. They are saying nice things about company's service but truth is opposite because bbb does not care if u are dealing with bbb. Logo. Criminal, company. I did try to solve my huge problem with fashion4u and unfortunately I was looking for the help from bbb. What a waist of time, it was a joke. No wonder owner of the fashion4u company was laughing out loud when I mentioned about bbb. I was confused at the time but not anymore because owner of this shady business was absolutely right. Bbb company is a big scam so don't waist your time. This service is one of the biggest reason companies can rob your money with a smiling face and treat you like a trash. Thank you so much bbb =fraud!

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cheecharella
Palm Desert, US
Jul 22, 2016 8:12 pm EDT

These comments, particularly from Julia Sedona, and Wild West that insult multiple contributions posted by others, and further, claim that complaints by many are the same person, are outrageous, and also stupid and irrelevant. Whether someone chooses to post several comments or not, does not negate the veracity of the posts. Those I've read, are true to my same experience.
The rude condemnations of the person Susan McCoy as being "a nut case", sound a lot like the emotionally abusive responses I got from the cosmetic surgeon who botched my surgeries twice... claiming I had a mental illness. Oh really? Tell that to the 3 other cosmetic surgeons I'd gone to for multiple "second" opinions, who wouldn't even perform corrective surgery, because they did not feel confident of the outcome of such a profoundly negative outcome of the surgeon, who... Has ALL FIVE star ratings on Vitals, where MY truthful, negative reviews were taken down each time I re-posted them! Further, I am a professor at a respected university, respected by my colleagues and students, and earned both my masters, and my doctorate from two of the nations most respected, Ivy league schools. So, as I was declared 'a nut case', as is the person being insulted for multiple postings of her LIKEWISE traumatic experience due to fraudulent representation by her surgeon, (and it sounds like it may even be the same as mine!), then it's likely that these all too familiar insults, are coming from the all too familiar source... the doctor or his staff. Or, if not, from ignorant contributors who would do well to read the plethora of submitted comments, by SO MANY victims. Are they ALL the same person? Ridiculous. People don't take the time to write and warn, about traumatizing experiences that are fabricated. What is the point? However, people DO take the time to write and submit false positive comments and reviews, for obvious contrived, beneficial outcome . Use common sense.

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wild west
Fayetteville, US
Jun 02, 2012 7:47 am EDT

Going "by" 5 or 6 Id's, not going" my". My bad.

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wild west
Fayetteville, US
Jun 02, 2012 7:29 am EDT

It looks like this OP is taking on a bunch of different Id's. I will let the Board know what she is doing. Apparently she's trying to slander a Dr., Vitals.com, and now the BBB. She is going my 5 or 6 different Id's.

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Julia Sedona
Fayetteville, US
Jun 01, 2012 3:41 pm EDT
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All these years that the BBB has been around, all the consumers that it has protected and helped. Now all of a sudden you want to convince people the BBB is a fraud. Are you for real? You file one fake claim against a company and the BBB can't help you because it was deemed to have no merit so you want to take out your frustration on an organization that has helped so many people.

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6:49 pm EST
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Better Business Bureau Deception

They are full of lies! Does anyone know what the bbb's grade is? Do you know you cannot file a complaint against them? Wonder what grade they would receive? You wnat to know why? Becuase they are just as much of a fruad as you can get. Get on there bad side and it can never be fixed, what a bunch of con artists, pay some $, contribute and you'll buy that a+ back.. What a joke.

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StopBBB
Warm Springs, US
Mar 12, 2011 7:21 pm EST

They don't help anyone! I contacted them and supposedly the CEO emailed me and said he wanted to help cause my husband and I got this car from a dealership and charged us 2700 more than what the car was worth and they took their side! And the "CEO" never helped like he said! They only help the people who pay the big bucks to keep them in business! But my lawyer will be handling my case and if anyone else is having problems with them I would do the same cause that's the only way they will stop treating people the way they do!

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1:59 am EST
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Better Business Bureau AmeriPride Tax Group - the best ratings money can buy

I was ripped off by AmeriPride. They took me for $5, 700. They high pressured me into thinking I was going to jail if I did not send them $5, 700. The way that they got me was that at that time I did not know that the BBB allows scam firms like theirs to buy ratings.

Better Business Bureau: The Best Ratings Money Can Buy - ABC News
http://abcnews.go.com/Blotter/business-bureau-best-ratings-money-buy/story?id=12123843

Better Business Bureau Sell Its Grades
http://www.youtube.com/watch?v=UT_BfidEBdM&feature=related

The way that it works is that they pay the BBB to become a BBB "Accredited" business. Once they pay for this "Accreditation" they automatically receive a high rating. Yes this is bad, but the true problem is that the BBB then removes their complaints if they get them. It's the perfect storm for a scam company like BBB "Accredited" Ameripride Tax Group. Furthermore www.trustlink.org, an affiliate of the BBB, is every bit the same scam as the BBB. TrustLink allows criminals like "The 3 Theft Amigos": Jared Bocachica, Torin Beeler and Jaime Esparza to post fictitious positive reviews about themselves, but if a company is "Accredited" like AmeriPride" TrustLink removes their negative reviews, just like the BBB. It is appropriate that all "Three Organizations" - the BBB, AmeriPride Tax Group and TrustLink are currently under investigation by the FTC.

Two months after I signed up with AmeriPride Tax Group I was informed by the IRS that they had never been contacted by AmeriPride Tax Group.

Just because BBB "Accredited" Ameripride Tax Group does not have an F with the Better Business Bureau does not mean that they don't deserve one. If I could rate them based on my experience I would give them a negative F-. They are thieves and have a long, long, long... history of ripping off peoples' hard earned money dating back, at least, to the times when Torin Beeler was taking advantage of a soldiers'wives while the soldiers were busy defending our country in Iraq. It doesn't stop. You need to protect yourself and listen to Nancy Reagan. When they call and, "Just say, No."

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Gary J Thorne
Arvada, US
Oct 04, 2022 2:09 pm EDT

Since the BBB has no legal means of policing and helping in establishing crime they at least post complaints that are legitament. The companies that do not wish to be seen in a negligent way will possibly take care of the complaint. I uttilized BBB in a situation of my attempting to close a legitament IRA retirement account and was constantly not listened to for a year. After I informed BBB of my situation the inept military finance bank came through with the closing and my $1266.00 dollars they were withholding from me. So I guess they are legitiment service.

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3:46 pm EST

Better Business Bureau Scam

The Better Business Bureau or BBB.ORG is a Scam. They are a non-profit organization where their income comes from having businesses pay a "membership" fee. This means that businesses are the BBB's source of income (even though they don't report income). If a business pays a membership fee, then their rating is an A or A+ rating. Business that refuse to "join" their club have a B to F rating. Especially if the business disagrees with the BBB information.

In researching the BBB, businesses that pay for a membership receive an A or A+ rating no matter the number of complaints.

There are businesses that have over 30 complaints in 12 months with A+ ratings because they paid a membership. Where a similar business with 22 complaints in 12 months that does not pay a membership fee has an F rating.

The BBB is just like the mafia. They strong arm, they extort, and they make you pay to play. The State and Local goverment needs to step end and stop the BBB they should not be rating any business¿ what so ever...

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Susie Parker
, US
Dec 30, 2022 4:15 am EST

What am I supposed to do? For ages I haven't trusted the BBB, and I thought they were an independent non-profit "organization". The reviews are skewed toward the negative, and I'd like to see further "evidence" of the veracity of the claims on both sides.

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3:34 am EST
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Better Business Bureau Scam

The Better Business Bureau or BBB.ORG is a Scam. They are a non-profit organization where their income comes from having businesses pay a "membership" fee. This means that businesses are the BBB's source of income (even though they don't report income). If a business pays a membership fee, then their rating is an A or A+ rating. Business that refuse to "join" their club have a B to F rating. Especially if the business disagrees with the BBB information.

In researching the BBB, businesses that pay for a membership receive an A or A+ rating no matter the number of complaints.

There are businesses that have over 30 complaints in 12 months with A+ ratings because they paid a membership. Where a similar business with 22 complaints in 12 months that does not pay a membership fee has an F rating. The BBB is just like the mafia. They strong arm, they extort, and they make you pay to play. The State and Local goverment needs to step end and stop the BBB they should not be rating any business what so ever...

One final irony: if you have a complaint against the Better Business Bureau, you can't file it with the Better Business Bureau. The Better Business Bureau is not a member of its own organization. However there are numerous State Attorney General offices that are now investigating their practices. North Carolina Attorney General needs to investigate the NC BBBs practies too. They are shady and false advertising and misleading consumers and damaging NC businesses that do not pay
for a membership.

Maybe it's all a big joke? But unfortunately consumers think the BBB is an honest organization, when actually they can cause great damage to a business who refuses to pay their income.

Look at the Better Business Bureau 20/20 Investigation: http://www.youtube.com/watch?v=Yo8kfV9kONw

Other videos on the BBB scam:

http://www.youtube.com/watch?v=9ndQ2zYB1vE&feature=related
http://www.youtube.com/watch?v=UT_BfidEBdM&feature=relmfu
http://www.youtube.com/watch?v=EKEMDzma1b4&feature=related
/URL removed/?p=5
http://www.thebluesmokeband.com/bbb.php

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11:53 pm EST
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Better Business Bureau Scam

From my experience with the bbb, the complaints generally come from a customer "who wants more than he or she purchased." then the bbb will ding me for sticking to my customer policy. however, paying the bbb a yearly approximate membership fee of $500.00 can turn a "f" grade to an "a". i think that's called extortion. therefore, i don't care for the bbb.

#1 - Sun May 18, 2008 12:59 PM EDT
M. S. Jones, La Center, KY
Staying off the Bad Boy List has been easy: in the 100 years my firm has been in business we have never been investigated by the BBB; honesty is our best quality. With this in mind, I went to their site this morning, found the branch for my area, and surveyed their list of "BBB Accredited Businesses" in my field. The fact that my business was not listed begs the question: How does one get on their accredited list? This is, as you may suspect, a rhetorical question. In fact, I have been approached twice in the last three years by a telemarketer representing an organization he says is the BBB. He had one pitch: purchase a membership and my firm would be listed in their directory.

Now, as I survey the situation, perhaps it would be better to put more emphasis in squeezing the budget than delivering good service to the people in my community.

#2 - Sun May 18, 2008 3:13 PM EDT
I had a customer complain about me because she paid for her first appointment and I invited her back a second time for free due to tecnical difficulties (that were resolved). She was unhappy with how her baby was performing for the FREE appointment and requested a refund for what was a free appointment. Some people will never be happy.

#3 - Thu Jun 19, 2008 1:29 AM EDT
John Somerville
In the past 2 years I have received several phone messages from the BBB asking to call them ASAP(in an ominous sounding voice).

I used to take these calls seriously, until I found each time that they were merely trying to sell me a membership.

I had to tell them to remove me from their call list.

It is really sad to see an organization designed to promote "better business" behavior use such reprehensible sales techniques.

Just out of curiousity, to whom do you report on the BBB?

#4 - Wed Jul 23, 2008 5:29 PM EDT
Phoenix, AZ
I used to think BBB was a real benefit. I checked on a company on their accredited list and in good standing when I bought a automobile warranty only to find out the company went into bankruptcy a week after. Once the company filed for bankrupcy BBB made it seem like they did not exist and did not show the numerous complaints against them. Having "no" complaints translates as they are a good company especially for elderly people that feel the BBB is a "real" watchdog. If you ask the BBB about the reputation of a company in bankruptcy you will not get an answer. I agree with the first comment above that its called extortion to be on their accredited list. So when BBB calls me to sell it I take the time to explain this to the sales representative. Translation We canceled our membership with BBB and We will not pay for the fake accreditation.

#5 - Tue Aug 5, 2008 11:59 AM EDT
Greg, Vista, California
Better Business Bureau ratings are just one factor that should be taken into account when researching a business.

#6 - Wed Oct 29, 2008 12:34 AM EDT
John Doe, Palm Springs
The BBB is the biggest scam in the world. Your rating is solely based on the amount of money you pay them. If you are not a member, your rating will be "D" or "F". I got an "F" rating with no complaints.

A business affiliate was asked for and paid thousands in cash bribes so the BBB would be fair with them, and they still got an "F" rating.

They should all be in jail, and not be reporting on which businesses are good and bad.

#7 - Thu Feb 26, 2009 10:39 PM EST
J Gonzales
I agree to all of these conversations above. It can never be determind unless we can track each sale and ask each customer if they checked the BBB before buying. I can tell you that there are people who hold your rating over your head as well. If you are a member (which I refuse to be) They harass you and threaten to give everything they ask for or else, to the customers wo you sell a wholesale, unassembeled scooter witha free helmet and they complain to the BBB that the helmet did not arrive exactly when the scooter did when they were told items would ship seperatly. It seems "stupid glue" happens to all sorts of good businesses out there and the BBB simply cares for those who spend now 500.00 annually to be a member of thier non-government agency. We have a competetor who has the same track record as our biz and they somehow have an A+ and us non-members have an F? What happened to A-, B+, B, B-, C+, C, C-, C, D+, D, D-? There is no possible way when the BBB states 24% of the biz reported have an F that statistically means somthing is wrong with thier system. Or is it since its only a negative reporting system the only biz on there are those who have mostly bad customers. Very sad to see. And yes, did you know you cannot complain about the BBB on the BBB. Whom do you report a complaint about the BBB prectices to? Id like to know.

#8 -

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Gregr
Cincinn, US
Jan 28, 2011 6:33 pm EST
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BBB rates mylife.com an A+, despite 1, 175 complaints against mylife.com Sounds fair, right? Also, I filed a complaint with CareerBuilder for constantly accepting advertising from a company, ROI, that is actually F rated by the BBB (lawsuits). CareerBuilder continues to run the ads. So I filed a complaint against CareerBuilder. They continue to have an A rating from BBB, despite accepting advertising dollars from a known F rated company.

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2:20 am EST
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Better Business Bureau Fraud

I got ripped off from the bbb. How-so. I did buniess with homerescuellc.net they are listed in bbb as a at time time I checked out the company just to find out they dont have a license. Their e-mail sigunure even says listed in bbb and linced. Now the company took my 4, 500 and never answered my emails

I blam you bbb!
Here is a bbb investigation spread the word they are scammers
Better Business Bureau 20/20 Investigation http://www.youtube.com/watch?v=Yo8kfV9kONw

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11:10 pm EST
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Better Business Bureau Scam

The Better Business Bureau is a private company, and is in no way associated with the Government or the State Bar. They take annual fees from companies that want a high rating and to be accredited on their site. Anyone can make a comment on the BBB, good or bad, even if they have never been a client, and it’s not properly investigated, and once it’s listed on the site, the complaint cannot be removed, even if services have been fully completed, the client has been fully refunded, or even if it’s an erroneous comment or complaint by a disgruntled employee or business competitor. ABC News and 20/20 recently did an investigation on them and determined through undeniable documented proof that they are a scam and not a accurate or reliable source for consumers to interpret opinions of businesses, please view the following links:

1. http://www.youtube.com/watch?v=0w6Oick8x48
2. http://www.youtube.com/watch?v=UT_BfidEBdM&feature=channel
3. http://articles.latimes.com/2009/jan/21/business/fi-lazarus21
4. http://blog-bbb.com/2010/04/corrine-brown-alerts-congress-of-the-bbb%E2%80%99s-unfair-treatment-of-small-businesses/
5. http://www.ericgreenspan.com/me/better-business-bureau-for-who/
6. /URL removed/
7. http://www.bbbroundup.com/BBBblog/blog1.php/2010/01/30/labbbcomplaints
8. http://www.thebluesmokeband.com/bbb.php
9. http://www.city-data.com/forum/business/769485-better-business-bureau-bbb-scam.html
10. http://www.topix.com/forum/county/orange-fl/TN5HRV9EG2MMIOCV9
11. /URL removed/
12. http://www.mechanicsresponds.com/Better_Business_Bureau_Complaints_Received%20-%20BBB%20Unfair.htm
13. http://www.bbbroundup.com/Aug27-2010.html

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Update by 20/20 Investigates
Nov 23, 2010 11:13 pm EST

THE BETTER BUSINESS BUREAU IS A SCAM!
THE BETTER BUSINESS BUREAU IS A SCAM!
THE BETTER BUSINESS BUREAU IS A SCAM!
THE BETTER BUSINESS BUREAU IS A SCAM!
THE BETTER BUSINESS BUREAU IS A SCAM!
THE BETTER BUSINESS BUREAU IS A SCAM!
THE BETTER BUSINESS BUREAU IS A SCAM!
THE BETTER BUSINESS BUREAU IS A SCAM!
THE BETTER BUSINESS BUREAU IS A SCAM!
THE BETTER BUSINESS BUREAU IS A SCAM!
THE BETTER BUSINESS BUREAU IS A SCAM!
THE BETTER BUSINESS BUREAU IS A SCAM!
THE BETTER BUSINESS BUREAU IS A SCAM!
THE BETTER BUSINESS BUREAU IS A SCAM!
THE BETTER BUSINESS BUREAU IS A SCAM!
THE BETTER BUSINESS BUREAU IS A SCAM!
THE BETTER BUSINESS BUREAU IS A SCAM!
THE BETTER BUSINESS BUREAU IS A SCAM!
THE BETTER BUSINESS BUREAU IS A SCAM!
THE BETTER BUSINESS BUREAU IS A SCAM!
THE BETTER BUSINESS BUREAU IS A SCAM!
THE BETTER BUSINESS BUREAU IS A SCAM!
THE BETTER BUSINESS BUREAU IS A SCAM!
THE BETTER BUSINESS BUREAU IS A SCAM!

Update by 20/20 Investigates
Nov 23, 2010 11:11 pm EST

TOTALLY

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7:32 pm EST
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Better Business Bureau Scam business

The biggest scam ever.. See what good morning america and 20/20 said on abc.
Don't pay the bbb a dime

http://news.yahoo.com/video/business-15749628/do-bbb-members-get-better-ratings-22999309

http://abcnews.go.com/GMA/video/bbb-members-ratings-12129596

http://abcnews.go.com/Blotter/video/wolfgang-puck-12132380

http://abcnews.go.com/WNT/video/better-business-bureau-sell-grades-bribe-corrupt-brian-ross-12136209

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8:00 pm EST
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Better Business Bureau Thieving, lying scammers and swindlers

[protected]@gmail.com is her latest scheme... and Get this! if you go to the www. synercessinternational.com
website, it has been taken over by the Better Business Bureau! They scored her a big Fat F ! Read and laugh for yourself! Hopefully the Feds are onto her and will put her behind bars, and then she can drop her oxycoton and roxy addiction that her son supplies. And she has the nerve to call Aaron the web designer and code writer? She has a plethora of long boring sob stories of how she has " overcome' such obstacles to get where she is...Every work from her slithering tongue is a story she makes up in her mind to be true- she has been in and out of several mental hospitals, and been through 3 marriages already! We had trusted her with a 5's are wild investment of $4500 and each excuse became more of a fabrication than the next! She blamed it on her partner, who was smart and left her, than it was the software was slow, than she was on hiatus for months! Several of us members communicated and are cooperating with the authorities. The least she should do is return the monies she and Aaron fraudulently collected! And she should be in jail so this doesnt happen again!And to the other Sucker Tony who is working with her, Hold on to your wallet! NOTHING SHE HAS EVER DONE PROFITED ANYONE BUT Deb parker turner, , ...whatever the next alias is!

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Update by Jay
Apr 28, 2011 4:54 am EDT

My design team put our website up in two days and it looks Fantastic! Just what We envisioned!
Go to Pyramid designs on facebook. Good rates., and finished in hours, not days!

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TeckShastra
, IN
Nov 24, 2010 5:16 pm EST
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GUYS CAN ANYONE SUGGEST ME SOME GOOD WEBDESIGN COMPANY? THIS IS WHAT I DONT WANT, BECAUSE ITS MY FIRST WEBSITE. PLS CONTACT AT SUMERMAKHWANA@GMAIL.COM

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5:33 am EDT

Better Business Bureau BBB ratings do not reflect consumer complaints

1. Complaints filed with the BBB are not reflected in a business' ratings. Even with multiple complaints a business can have an A+ rating.

2. When a consumer does not accept a business' offer to settle, the BBB closes an issue without any discussion and classifies these unsettled disputes as "Administratively Closed." The BBB defines "Administratively Closed" issues as "administratively judged resolved," even though there was absolutely no resolution. They should be called "Unresolved Disputes" and negatively affect a business' ratings.

For an organization that has "Start With Trust" at the top of their website, the BBB ratings cannot be trusted.

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11:58 am EDT

Better Business Bureau Loses credibility with businesses

The BBB is under investigation by the Attorney General in Connecticut with good reason. The BBB went to the dark side in 2009. It went to a new rating system. When our company, a long time member at the time, went down in its rating with the BBB, we asked the local franchise owner, Judy Pepper, how she determined our rating. She said they use an algorithm they designed. We asked for the algorithm to determine how we could better our rating and she refused. Why would they keep that a secret? The Attorney General thinks maybe money is figured in.

We decided to evaluate our membership and determined that:

#1. Membership in the BBB is a COMPLAINT MAGNET. Our complaints grew 4 times over once we joined.

#2. The BBB does not care about being fair to businesses it only counts complaints.

We looked at our competitor who had almost 4000 complaints compared to our 133 complaints in the last three years, pretty good in our industry, and wonder how they keep their A+ rating. The judgments they make are arbitrary and subjective, no objectivity that we can see. As a member all of our complaints are resolved. Once you resign your complaints become serious.

Judy Peppers BBB franchise is doing well. They just bought a new building worth millions of dollars. Their business model has changed. They make a lot of money for a non-profit. I think it is because they have gone over to the dark side. I suggest if you own a business stay away from the BBB.

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Better Business Bureau Hold companies hostage

The BBB seems to think they are the know all be all for business when in fact they are as subjective as a NBA referee. They do not provide a service that can be counted on and they hold companies hostage with their ratings until a company submits to BBB demands. The BBB asks for information that is none of their business like "comprehensive client lists". It's none of their business and has no relevance. They claim to be able to make a determination whether a company has a "bona fide" product which is based on their definition. It's a shame that so many people put stock in the BBB when they are as inconsistent and corrupt as any other entity out there. There best service is to find out about SCAMS and report them to the public to warn us. Their rating method of a business is a joke.

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Amber4504
COLUMBUS, US
May 10, 2010 2:07 pm EDT

And, the BBB posts false negative press releases, to non-paying business members by merely taking the "word" of consumers. Please. They are not an investigating firm. An investigating firm looks at BOTH sides and makes an intelligent decision based on facts, not just the word of a customer.

But, hey you cannot really complain to the BBB about the BBB. unbiased? I think not. If they truly were, wouldn't they have their OWN page dedicated to the numerous complaints against their business practices? You would think so.

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Better Business Bureau Money not refunded back to debit card

I filed a complaint with the better business bureau against a company by the name of Intellius/Lookup
anyone for a fee, and if I wanted to cancel in a certain amount of time I could. I think it was within 3 business days. I did cancel in time because I could not find anyone of whom I was searching for for the
amount of fees they had charged my card for, they continued requesting more money. I called and spoke to a customer service rep. on 1-6-09 by the name of Rachel, and emailed her at [protected]@intelium.com
The Lookup Anyone order # is [protected] on 1-7-09 was the cancellation date their phone number is [protected]

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Better Business Bureau FRAUD

They will not stop billing my CC and I have cancelled with them 3 times... I finaly closed my account! I did some research on this company and the owner is NEIL WARDLE he also has been shut down for fraud a few years back for billing customers fraudulently. Here is the link for that. http://www.lawyersandsettlements.com/settlements/05685/hoodia_hidden_sales.html He is tied to a few different companies. HOODIA, COLIN DETOX, STRATEGY CAREER COURSES AND FREEDOM FROM ALCOHOL ONLINE… go to http://www.bbb.org/utah/business-reviews/educational-consultants/strategy-career-courses-in-south-jordan-ut-22235601 it will name a few of his fraud companies “LIKE 15”… THIS Crook needs to be stopped! He seems to have been doing nothing but ripping people off for his life and he should be put behind bars. I attached the following agreement that clearly states I will be billed for three month payments NOT FIVE… THIS is all fraud and I am a victim of it… I will never order online again…

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mallyzcool
Madison, US
Aug 31, 2009 1:03 pm EDT

I canceled services with Freedom From Alcohol Online on April 3, 2009 and STILL get billed every single month! I have called each month and had the charges reversed, and yet each month it happens again. Last month I was even told that my information would be removed from their system. Clearly it wasn't because I was just charged another $99.99 on Monday. I am furious with this company and if there is ANYTHING I can do to help stop them, please let me know.

mallyzcool@yahoo.com

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Better Business Bureau BBB sides with companies that pay them

If you want to see how the BBB works look at how they sided with Champion windows when I issued a complaint. The BBB is not out to help the consumer but to take the side of the companies that pay them every year. The rest of this complaint you will have to start at the bottom and read up, it makes for some interesting reading.Consumer Info
NAME: Tim Tattersall

DAY PHONE: [protected] ext 447

ADDRESS: 55939 250th St 51534
Glenwood, IA

EVE PHONE: [protected]

CELL PHONE: [protected]

EMAIL: [protected]@q.com

FAX: -

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Complaint filed against: Champion Window Company of Omaha (More)
Business Info
NAME: Champion Window Company of Omaha

BBB MEMBER: YES

CONTACT: Mr. Alan Freilich

ADDRESS: 13306 Portal Dr
Omaha, NE [protected]

PHONE: [protected]

FAX: [protected]

Website: www.championfactorydirect.com

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Complaint status: Send Offer to Arbitrate to Accredited Business (More)
Activity
Date Activity Description
06/09/2009 More info received from the consumer
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I would like to know what is the BBB stand on this current complaint with Champion windows. It looks like the BBB has taken the side of the company that pays them every year. I thought the the BBB was to watch out for the consumers of Nebraska but that is not the case. Will you still give Champion windows a satisfactory recommendation to the consumers of Nebraska. This is a totally misleading recommendation and the BBB should be held accountable for siding with a company just because they pay you money every year and will not answer complaints when they are put against your recommended companies. When I get done with Champion windows in court I will make sure to lodge a complaint with the attorney generals office of Nebraska against the BBB of Nebraska for their very poor preformance in the handling of cases for the consumers that they are supposed to help. Tim Tattersall
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05/19/2009 More info received from the consumer
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I would like to know how much longer the BBB is going to allow it's accredited company to stall on answering the BBB on case #[protected]. We are now going on five months, is this what the BBB considers a appropriate amount of time. Will this company still be considered a "satisfactory" when giving the consumers a BBB rating for a company that will not even answer you (the BBB) [protected]
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04/23/2009 Send Offer to Arbitrate to Accredited Business
04/23/2009 Move Complaint Into Arbitration Phase
04/06/2009 No Response from Business re: Consumer Rebuttal
03/25/2009 Forward Consumer Rebuttal to Business
03/25/2009 BBB Reviews Consumer Rebuttal to Business Response
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Alan we do not have the whole story as seen from Champion windows. I have plastic over my windows! Is this what Champion calls a quality window! Do you Alan have plastic on your windows at your home, I will bet not! I have video tape of the plastic on my windows and how much it bubbles out when the wind blows and this is with a 15 mph wind. I brought this tape into your open house that you had and Mr. Geoff Shinn looked at the tape and said '' HOLY COW'' you either have bad windows or poor installation of your windows. Of course he did not know that they were Champion windows and he proceeded to try and sell me $6, 000.00 worth of windows. Now Alan if you want to see this video tape I sure have it and you personally can see it and make a decision as to what Champion will do to correct my windows. I do not want new windows, I do not want my money back, I want what I paid for and was told what I would get by your salesman. His statement just ;like Mr. Shinn's was ''we make the window, we install the window and we stand behind our windows for as long as you own your home. Do you agree with your salesman's statement or do you not? If you would like to hear Mr. Shinn's sales pitch I have all of that to on tape so you can listen to it to if you wish. I think the best thing would be to let a mediator view this video and I'm sure he or she will make the right decision as everyone who has looked at it cannot believe that Champion has not fixed or replaced the windows with no questions. That warranty is about as good as the paper it's printed on if you and your company will not back it up and keep stalling on my windows. Like I said I think this would be best if a mediator looked at the video from the BBB and then we can proceed to get my windows fixed or replaced. And as far as your statement to smaller heating bills you are wrong!

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03/25/2009 ReOpen the Complaint
03/24/2009 More info received from the consumer
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Alan we do not have the whole story as seen from Champion windows. I have plastic over my windows! Is this what Champion calls a quality window! Do you Alan have plastic on your windows at your home, I will bet not! I have video tape of the plastic on my windows and how much it bubbles out when the wind blows and this is with a 15 mph wind. I brought this tape into your open house that you had and Mr. Geoff Shinn looked at the tape and said '' HOLY COW'' you either have bad windows or poor installation of your windows. Of course he did not know that they were Champion windows and he proceeded to try and sell me $6, 000.00 worth of windows. Now Alan if you want to see this video tape I sure have it and you personally can see it and make a decision as to what Champion will do to correct my windows. I do not want new windows, I do not want my money back, I want what I paid for and was told what I would get by your salesman. His statement just ;like Mr. Shinn's was ''we make the window, we install the window and we stand behind our windows for as long as you own your home. Do you agree with your salesman's statement or do you not? If you would like to hear Mr. Shinn's sales pitch I have all of that to on tape so you can listen to it to if you wish. I think the best thing would be to let a mediator view this video and I'm sure he or she will make the right decision as everyone who has looked at it cannot believe that Champion has not fixed or replaced the windows with no questions. That warranty is about as good as the paper it's printed on if you and your company will not back it up and keep stalling on my windows. Like I said I think this would be best if a mediator looked at the video from the BBB and then we can proceed to get my windows fixed or replaced. And as far as your statement to smaller heating bills you are wrong!
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03/23/2009 More info received from the consumer
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Complaint [protected] has not been closed. I sent back a statement to Champion thru the bbb site and it must not have went thru. Now the BBB gave Champion windows 60 days to comply with a answer, this must be because that champion windows pays the BBB every year to be a part of there organization. My windows are not fixed and it looks as if the BBB has taken the side of Champion windows as I qwould guess no less they pay your wages do they not. If you charge them every year they pay your wages. I do n ot consider this complaint in no way shape or form closed till champion window fix their low quality windows and back up their warranty . If susan wants a written statement from me make sure your sight works right and do a follow up I will be calling susan on 3-24-09 to find out where the BBB stands on this. Tim Tattersall
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03/16/2009 Case closed - ASSUMED RESOLVED
03/16/2009 Inform Business - Case Closed ASSUMED RESOLVED
03/16/2009 No Consumer Response- Assumed Resolved with Letter
03/03/2009 Forward Business response to Consumer
03/03/2009 Receive Business Response
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I do not think we have the whole story. Nobody can guarantee that any window will not leak air. Windows are not like fish aquariums. They have moving parts. Champion has their windows tested with AAMA who tests for air infiltation. The standard is to allow no more than .3cfm/ft2. Our sliders tested to .16cfm/ft2 and our casements tested to .04cfm/fts. As the tests show, both windows that the Tatersall's have leak air, the casements leak less but they are more expensive. My personal experience is that when a customer has casement windows that were as bad as they say theirs were, they do not want them again. They are also more expensive. We have one of the best and most energy efficient sliding windows on the market and we have tried to make it better for the Tattersalls. If we did a comparison of their utility bills, I am sure you would find a reduction in their use. By now with the price increases, their cost might be higher after 4 years. The only suggestion would be if they want to split some of the cost for new casement windows, we could look into that. We cannot make the siding windows any more air tight.
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03/02/2009 No Response received from Business on 2nd Notice
02/20/2009 Phone Call or Time Extension
02/20/2009 No Response received from Business on 2nd Notice
02/11/2009 Reminder of Dispute to Business - Member
02/02/2009 No response to first notice to business
01/22/2009 Notify Business of Dispute - Member
01/22/2009 Send Acknowledgement to Consumer
01/22/2009 Case Reviewed by BBB - Member
01/18/2009 Case Received by BBB

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Case Description: On 7-7-05 my wife and I purchased replacement windows from Champion windows of Omaha Ne.We bought replacement windows because the... (More) On 7-7-05 my wife and I purchased replacement windows from Champion windows of Omaha Ne.We bought replacement windows because the casement windows that were in the house at the time were falling apart at the crank out hardware (hard to open and close with the crank assembly) but the windows sealed well and had no drafts that passed threw them, We called Champion windows and a champion represenative came to our home his name is Tim Gibbs. I explained the problem with my windows and that we have very gusty winds here in my area at all times ( we live in the country and in a valley that funnels the winds through this very open area of land that we have). Tim told us that champion had windows that would hold up to the windy problems that we had in our valley area and recommended sliders for our replacements (4 sliders and 2 casements) 6 windows total the 2 casements were put in because of size for escape from the home in case of fire. The 4 slider windows leak air badly. We have had 2 different people on three different occasions to attempt to fix the leaking window problems and they have not been fixed. We are currently putting plastic up on our windows to keep the drafts from coming in on the sliders but we do not put plastic up on the casement windows because they seem to seal up fine and have not had a problem with them so far. The champion window service rep has really tried to come up with ideas to correct our windows and is very nice to us in our contacts with his company. But this does not change the fact that our windows leak alot of cold air when it is windy and we have to put up plastic on the windows to keep out the drafts. We have a very nice newer home and drafty replacement windows are totally unacceptable and costly on heating bills with todays propane prices. Champion has chaulked all of the windows on the last service call and put in plastic foam blocks on the drainage holes hoping to fix the drafts and the plastic had to go up again. I do not know what the answer is to the leaky windows, wether it be replacement with casement windows but I do know this I will not pay a company $3945.00 so that I can put up plastic on the windows for a defective product. I want to work with champion to get my window problem straightened out but cannot be coming back and forth to meet with the service guys in their attempts to patch the leaks my time is money and with jobs at a premium I need to be at work when I'm expected there for my company. I know that the windows that champion puts into my home will not leak anything less is unacceptable or I will have the windows replaced by another window company and of course that will cost us all money and time in the letigation process which I do not have time for or want. But I will take it to what ever level I need to so that I have windows that do not let drafts into my home. I am sorry that we have to bring this to the better business bureau and involve them and ask for their help to get our windows fixed, if you can help us with our complaint I know that my wife and I would really appreciate this. Tim and Karen Tattersall (Less)
Category: Product Issues
Case opened date: 01/22/2009
Case closed date:
Desired Resolution: To have champion put in windows that do not leak any air what so ever. To provide what their salesperson... (More) To have champion put in windows that do not leak any air what so ever. To provide what their salesperson told us in his sales talk that we would have totally energy efficient windows that would decrease our home heating cost. (Less)

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LLFOmaha
Omaha, US
Feb 28, 2011 5:11 pm EST

I absolutely agree on BBB not being a reliable liaison between the consumer and business. I too have had a problem very similar with a company here in Omaha (La Vista technically) but was forwarded to the BBB in Boston because that is where the parent company is. The Customer Service rep for MHS - Midwest Home Services finally asked for proof/evidence of everything I claimed - but only after ensuing in a very unprofessional rant of replies first over a 26 day period. Within 5 days - 3 of them business days, of us submitting undeniable evidence supporting everything I claimed against the company, BBB Boston closed our complaint without further response from the company regarding the evidence we provided to them; stating the company "made a reasonable effort to resolve the matter"! This act on BBB was a complete disservice and injustice to us since the company rep had stated if we provided the evidence he was requesting he would consider other action, which implied he was finally going to make a decision in our favor if we were able to provide what he wanted, AND WE DID!

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maskpeanut
Omaha, US
Oct 12, 2009 12:47 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I made the mistake of working for this ripoff company for a short period of time. I left Champion and hit the afterburners in moving onto something else other then trying to sucker each customer into doing something that is not in there best interest.

If your thinking about going to work for Champion or purchasing any of its products you should check yourself and don't waist your time and just look further at other offering instead of making that big mistake that you will most certainly regret. A lesion learned on my part but I was one of the lucky ones by getting out on my own terms. I found out that the local organization was just a revolving door.

I seen numerous customers that entered into sales contracts with the Champion organization and for one reason or another they wanted out after signing contract with Champion. Champion will just hold its customers hands to any and all contracts even though there was not any product ordered for that customer order or that job. Within my State they have laws that protects a customer for up to 72 hours after a purchase that was made within the home but not within purchases made within the Champion showroom. The sale people was required to write on the contracts that its was agrees and understood that a showroom purchase was not solicited within the customers home and the sales was not covered by the 72 hour writer recession. If the customer signed that contract they was locked into it terms as soon as the showroom doors hit them in the their backside. The customers could not back out of a showroom purchase and if any customers pushed any issues I seen Champion outright threaten its customer to how Champion would stop trying to work with them at all. If the customer protested or prosed any other actions on Champion they would lose there down payments and they would have to hire an attorney and go though a long and drawed out process to settle with Champion. Almost always a customer would be required to agree to giving Champion a satisfactory rating with the BBB if they did come to any agreement to settle any issues with them.

Sometimes the purchasees were made on a weekend so I knew that Champion could of canceled the contract as the manufacturer didn't even have the order yet as only the sale people worked the weekend. Even if an ordered was entered into the Champion computers they could of just called and backed up on any orders within a certain time line. Champion will never back up on any sale as its all for the sake of a sale or profits even if they have to lie, cheat, and steal from its customers.

Within the Champion sales training manuals it does state that the more money that a salesman can get as a down payment the less likely for a customer would want to back out of its contracts. It teaches its salesman to get a higher down payment of 50% or more to protect Champion so they could used its as leverage on the customers who might choose to back out of contracts. Of course if the customer made a purchase within there home and was protected by the 72 hours right of recession and Champion had no alternative but to just give the money back but Champion would take its sweet time in returning that customers money. This happen more often then what you would think mainly due to the customer finding out that they really had over paid way to much for the Champion products and its services.

Champion business selling model is based on trying to get its customers really emotionally involved within the sales presentation and then signing the Champion sales contracts for higher profits on the spot. The Champion salesman's commissions pay program is geared so that the salesmen would want to get a 50% down payments because if they don't it does effect how and when the salesman is paid for his sale or project. With the larger down payments the sales person receives most of his commissions up front when with the lower down payments a salesman has to wait for his commissions until the project is finished.

After seeing numerous confutation's within the Champion showroom I often wondered why there wasn't multiple issues that came up with the local BBB. How does Champion get away with treating its customers in that manner and challenging them. Champion has always brags about its BBB status but after working at Champion I know why now. Even most local awards are given to this organization solely due to its advertisement dollars and that is what it all comes down to. It is the ole mighty dollar at work. It is just a self serving wheel going full circle for all involved. You would be surprised on what go on behind the Champion veil.

The BBB accredited program really should to be investigated as its just a shell game and the BBB is just [censored] itself out to the organizations that pay them under the accreditation program. I have seen some other competitors that had a F rating with the BBB and all the sudden they ended up getting a A+ rating under the BBB accreditation program? The BBB would like the consumer's to think that the accredited program is a plus for them when they are really on the take.

Its just A BIG RIPOFF for all consumers that get involved so its just best to move on to another company that doesn't have to play these games with its customer or its employees. One of these days Champion corporate might weak up and see that its time to make changes to its business model but it might be way to late as people do not like being ripoff by Champion and the BBB. Thank you,

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SCEWED OVER AGAIN
, US
Aug 05, 2009 9:07 am EDT

These people send your complaints to the trash. I filed a complaint against my gold card of sears and it has been 8 months and nothing from them.

They sent it to NY NY. Which the company is from Neb. They do anything for a few bucks from SEars.

Stay away from Sears credit cards they are scams and these people are with the.

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Better Business Bureau Rude & dishonest rep

I have a successful business in s. california for some 12 years now, and I was always rated the highest possible with the bbb.
Last year I decided to stop my membership with bbb after the rep which I don’t want to mention is name (he claim to work there for 18 years), simply used very bad practice. he constantly lies, and actually start yelling at me! I was in shock, and then he told me cracking in laughter... why wont you complain to the better business bureau.
The thing is, he use the same practice as a crooked telemarketer, and am not sure if all bbb offices use the same practice... but the los angeles office, which calling from 714 area code is just a crook. period.
Sincerely,
Dr. bush

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Anonymous McKay
, US
May 02, 2018 7:29 pm EDT
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Https://www.mpamag.com/news/ibm-subsidiary-scammed-nearly-13-million-from-fannie-mae--whistleblower-36028.aspx

Take their business license away. they are in a class action seterus, come on california take their license away.

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cWISLER
Lakeside, US
Dec 11, 2010 10:11 pm EST

This company is a total rip off, took my money wrote it like it was a check out of my personal checking account, I did not purchase anything.
I have notifed my bank of the fasle check and unauthorized withdraw. on the fasle check it is written that my authorization is on file which is a lie!
I called the company filed for a refund, they denied my refund. asked to speak to a supervisor was told no.
The ceo is dave thomas I wonder if he knows his business is ripping off people without there knowledge.
They will not give a number for my lawyer to contact mr thomas. I spoke with david who was no help what so ever! beware of this company "discount web member sites, llc" [protected] phone number of rip off company!

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Amber4504
COLUMBUS, US
May 10, 2010 2:06 pm EDT

You cannot really complain to the bbb about the bbb. unbiased? I think not. if they truly were, wouldn't they have their own page dedicated to the numerous complaints against their business practices? you would think so.

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DaJustifier
Tacoma, US
Sep 30, 2009 5:35 pm EDT

I work for the bbb in western wa its a not for profit organization, has been for 97 years. it works because we are unbiased. I work right next to the folks that call about renewing they ask once go over the details and if its a "no" they say thank you for your time and move on. I have seen folk fired for less here. I dont think that was actually from your bbb office others (including the supervisor) would have heard that. if this truely happened I would hope you would complain!

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3:07 pm EDT

Better Business Bureau Tired of the internet business bullies!!!

Working in this economy is hard enough without these people making that much harder. Not only do they make bad reports and don't even have the decencly to have a report about their own company, when they make a mistake, you have to spend countless hours trying to get them to fix it! As busniess owners we need to stand up and say enough is enough! Stop paying this company just to have a good business rating! How wrong is it in this country that you have to pay someone that is not impartial to say your a good company to do business with! Not only that, let's say you have one customer who is inhappy and decieds to file 20 complaints to the bbb. Guess what? They don't post them from the same person, they post them as 20 seperate complaints and you have to jump though all kinds of hoops to get them resolved! I agree with one of the biggest and most well respected companies out there called kodak, who have resigned from the bbb to focus more on their customers than on the bbb! Stop wasting time, energy, valuable resources and money on the bbb! Act now! Resign!

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Amber4504
COLUMBUS, US
May 10, 2010 2:04 pm EDT

And, the BBB posts false negative press releases, to non-paying business members by merely taking the "word" of consumers. Please. They are not an investigating firm. An investigating firm looks at BOTH sides and makes an intelligent decision based on facts, not just the word of a customer.

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DIRTYBBB
San Diego, US
Sep 05, 2009 6:19 pm EDT

My sympathies to companies that have been ripped off by the BBB. I thank whoever said that an "honest company, KODAK, " pulled out of this crooked company. Why don't people realize that companies like this are still going strong and the reason our country is in such bad shape? How is this country every going to recover? I mean for those that are not wealthy and will never have to worry about money? Kind of like Mexico?

I reported Direct TV to BBB because of their despicable, dishonest practices. They quoted me $54 ON THE PHONE for one year. After the stress, lies, abuse and bullying, the BBB took Direct TVs side and all the lies they told, against what was done to me and said I owed them over $200. I wrote a second letter to them and they said they had closed my case as customer "unsatisfied." They also said they "would keep my complaint on file for a rating." Direct TV already has a rating of "F." And for "viewing " for other consumers. About all they file is that a complaint was filed against a company and whether or not it was resolved. The viewer is not entitled to know the egregious thefts that these companies get away with, with the help of the BBB.

It is curious that BBB would not even investigate my complaint, but defend Direct TVs lies. I understand your motive for paying for a rating, but they care not about your company, it is only for their own profit. Consumers are not protected. Why should they be? It is the company's that are paying for their ratings.

BBB is an enabler for fraud and theft for corporations.

I noted that someone who posted here is going to contact the Attorney's General in their State. I also plan to do this. If anyone can give me any more information on who to contact and who will actually listen, please contact me at lsherman111@gmail.com

STOP LETTING THEM USE YOUR MONEY TO ENRICH THEMSELVES!

Since all of our lives are controlled by corporations and lobbyists, I am grateful to hear about KODAK.

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Better Business Bureau - Fraud & cheating!

I admit naivety here - I actually believed when I first contacted The BBB with this consumer complaint, they were going to help. August 13th 2006: My disabled, senior citizen wife simply asked the Seaside, Oregon, Motel 6 desk clerk at check out time if we couldn't receive a discount for having been assigned a substandard room. November, 2006: When I...

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Better Business Bureau Customer Reviews Overview

The Better Business Bureau (BBB) is an organization that aims to foster trust between consumers and businesses. It provides a platform where customers can access reviews and complaints about various companies. The BBB also offers dispute resolution services and monitors compliance with ethical business practices. Businesses can become accredited by the BBB, which involves a review of their practices and a commitment to resolve customer issues. The BBB's website serves as a resource for consumers to research businesses and make informed decisions.

Better Business Bureau In-depth Review

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BBB Ratings and Reviews: The BBB rating system provides valuable insights into a company's performance and reputation. While the ratings are generally reliable and accurate, it's important to consider user reviews and testimonials for a more comprehensive understanding of a business's practices.

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Conclusion: In conclusion, the Better Business Bureau is a valuable resource for both businesses and consumers. With a range of services, a user-friendly website, and a commitment to trust and integrity, the BBB provides essential support in fostering a trustworthy marketplace. Consumers considering using the BBB's services can trust in their credibility and rely on their effective complaint resolution process. Overall, the BBB offers great value and usefulness in promoting ethical business practices.

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Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Better Business Bureau?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Better Business Bureau Customer Service. Initial Better Business Bureau complaints should be directed to their team directly. You can find contact details for Better Business Bureau above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Better Business Bureau. Discuss the issues you have had with Better Business Bureau and work with their customer service team to find a resolution.