Bert's Bakery review: A complete nightmare! Beware!!

The owner Amy is full of herself and has absolutely no professional etiquette whatsoever.

Starting with her inability to answer straight forward questions and ending with her backing out of contract and cancelling our order 50 days before my wedding after I already paid the down payment! She cancelled the contract and refunded the down payment I made to hold the date - leaving us to find another cake vendor on short notice!

Her excuse? She has worked “for Bert’s for 42 years and made over 10,000 cakes and feels like no matter what she does, she won’t make me happy.” Photo attached.

All I did was ask about the pricing for the samples because no other cake vendor had required payment for samples so I didn’t know how much they cost. I also asked her which location we should visit to try the samples. Lastly, I told her that I couldn’t believe that she was charging us the same amount to deliver the cake across the street as she would charge us if she were driving across town. I didn’t say I wouldn’t pay for delivery… I just told her I was surprised that she would do that. The other cake vendor we were considering wasn’t charging us a delivery fee at all and they are located 30 miles away from our church!

I was put off by how unprofessional she was from the beginning when I first reached out last fall. The only reason I decided to finally give Amy a chance is because she was cheaper and right across the street from our church. Now I understand, you get what you pay for…… because Amy is a MESS. Absolutely awful and I feel sorry for anyone who has had to deal with her.

I saw in other reviews that she is described as rude, cheap, disorganized, snobby, and that she talks down to customers. I can confirm that she is ALL of these things and worse. The cake isn’t even that good and at this point I’d rather buy one from Sam’s Club than have to work with Amy and her staff.

She doesn't send you a contract until you pay her a down payment, which is strange. Typically you create a contract/agreement, have both parties sign it, and then you ask for the deposit. The contract looked incredibly sketchy - Words were misspelled, font was all over the place, punctuation and grammar were hideous. Photo attached.

Just so you know, AMY – Nobody cares HOW MANY YEARS you’ve been making cakes, HOW MANY CAKES you’ve made in your lifetime or HOW GREAT YOU THINK THEY TASTE if you continue to be a an inconsiderate, egotistical, uneducated, defensive, stubborn old woman who can’t figure out how to treat people and keep your word. That’s just bad business… I don’t care who you are.

I’ll “wish you the best” as well…

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