Beads.us
reviews and complaints

I'm an importer of stainless jewelry from Canada and I gotta say, I'm not too happy with my experience with Beads.us. I bought some products that were supposed to be stainless steel, but when I removed the plating, the material was copper-colored. I mean, come on, since when is stainless steel copper-colored? It just doesn't make sense to me.

So, I've been trying to get a refund for the past 5 weeks, but it's been a real struggle. The company keeps insisting that the products I bought are stainless steel, but I'm not convinced. I mean, I know what stainless steel looks like and this ain't it.

Overall, I'm pretty disappointed with my experience with Beads.us. I was hoping for better quality products and better customer service. But, I guess you win some, you lose some.

I wanna give a big shoutout to Beads.us for their help. I had some issues with my payment account which caused my order to not go through on time. But when I reached out to them, they were quick to lend a hand and got my order sorted out in a jiffy. And boy, was I stoked when I got my hands on the products. They were super hot and I couldn't wait to show them off. It's already 1am over here but I just had to share my excitement with y'all. Needless to say, the products in my order are all sold out now. Thanks again, Beads.us! Y'all made my day. Merry Christmas!

I been ordering from Beads.us for over a year now, and at first, everything was great. But lately, I've been experiencing some issues. The shipping takes longer than it used to, and they've been making mistakes with my orders. I don't mind mistakes, but it's becoming a bit too much.

To make matters worse, they changed my representative, and she doesn't understand English very well. It's like she's talking to someone else entirely, and her responses don't make any sense.

Despite these issues, Beads.us does have good prices. But the frustration is starting to get to me. I don't want to lose a good supplier, but if things don't improve, I may have to look elsewhere.

Got my order from Beads.us and I gotta say, the products are absolutely stunning! I'm a newbie to this website, but so far, so good. They're really helpful and answer all my questions in a jiffy. Although, some of the products I wanted were out of stock, they offered me some other options and I gotta say, I'm pretty happy with what I got.

One thing I really appreciated was that they offer new customers four coupons. After using them, the prices were way cheaper than what I would have paid in my own country. I'm definitely gonna come back and order from them again.

Overall, I'm really happy with my experience with Beads.us. They have a great selection of products and their customer service is top-notch. Highly recommend!

Don't even bother with Beads.us, it's a complete waste of time and money. I've made a few orders in the past and everything went smoothly, but my latest order was a complete disaster. I decided to pay extra for faster delivery, but my order mysteriously disappeared. I waited for weeks and tried to contact the website multiple times, but all I got were empty promises.

Finally, after weeks of waiting and complaining, they offered me a full refund - but only if I withdrew my complaint. I tried to log in to my account to do so, but to my surprise, I was blocked from accessing the pages. They blocked me just to save themselves from giving me a refund!

I'm so fed up with this website that I've decided to take this matter to the PayPal resolution center. I urge you to never order anything from Beads.us again. It's just not worth the hassle and frustration. Save yourself the trouble and find a more reliable online store.

I gotta say, I'm a big fan of Beads.us. Sure, some folks out there might have had a bad experience or two, but let's be real - nobody's perfect, right? And honestly, I've had nothing but good times with this company.

First off, let's talk about the selection. Holy cow, they've got so many different kinds of beads and jewelry-making supplies, it's almost overwhelming! But in a good way, you know? Like, I can always find exactly what I need for my latest project, no matter how specific or obscure it might be.

And let's not forget about the quality. I've ordered from other bead suppliers before, and let me tell you, some of them were straight-up garbage. But everything I've gotten from Beads.us has been top-notch. The beads are always uniform in size and shape, the colors are vibrant and true-to-life, and the materials are sturdy and well-made.

But here's the real kicker: customer service. I've had a few hiccups with my orders over the years - wrong items shipped, packages getting lost in the mail, that kind of thing. But every time, the folks at Beads.us have gone above and beyond to make things right. They're always super friendly and helpful, and they genuinely seem to care about making sure their customers are happy.

So yeah, I know some folks might have had a bad experience or two with Beads.us. But for me, this company has been an absolute lifesaver when it comes to my jewelry-making hobby. I'd recommend them to anyone looking for high-quality beads and supplies, and a company that really cares about their customers.

I made an order on Beads.us in January and was excited to receive my package. However, due to the Coronavirus, shipping was understandably delayed. I patiently waited for updates on my package and finally, at the end of February, they informed me that it had been shipped. I eagerly watched the tracking information, but to my dismay, the shipping label was printed but never delivered into the postal system.

I reached out to Beads.us multiple times to inquire about the status of my package, but they kept reassuring me that it had been shipped and to just wait. As the days went by and my package still had not moved into the postal system, I became increasingly frustrated. Finally, on April 1st, I demanded my money back as I had not received my package and it seemed unlikely that I ever would.

To my disappointment, Beads.us refused to refund my money. I was left with no other choice but to go to my credit card company to dispute the charge. It was a frustrating and time-consuming process that could have been avoided if Beads.us had simply been honest with me about the status of my package.

Overall, I would not recommend doing business with Beads.us. While I understand that the Coronavirus has caused shipping delays, their lack of transparency and refusal to refund my money was unacceptable. There are many other good overseas companies to deal with, and I will be taking my business elsewhere in the future.

I've been buying from Beads.us for a long time now, and I gotta say, my last order was a real letdown. They claim to sell authentic gemstone beads, and they charged me for the real deal, but what they sent me was just cheap glass imitations. I was pretty upset about it, and I asked them before they shipped my order if any of the beads were glass. They told me no, but when I got my package, it was obvious that they had lied to me.

I did get a refund, but that's not really the point. I trusted this company, and they let me down. I've lost business because of this, too. I can't sell these cheap glass beads to my customers, so I'm out the money I spent on them. It's really frustrating that a big company like this would try to cheat their loyal customers out of their hard-earned money.

I'm really disappointed in Beads.us, and I won't be doing business with them again. It's a real shame that they would treat their customers this way.

So, we ordered from Beads.us and it was a total mess. Our order was delayed for almost two months, and when we finally got it, we noticed that some items were missing. They didn't even bother to let us know that they cancelled those items, they just refunded our account. And to top it off, we received three defective items out of the 35 we ordered. We contacted them to return the items, but they offered us a measly 20% discount to keep them. We refused, and now they won't even respond to our messages asking for a return label.

We even tried contacting them through WhatsApp, but it was the same story. They would leave our messages on seen and not respond. At first, we thought it might just be one bad agent, but it seems like this is how they treat all their customers.

Honestly, save yourself the trouble and don't order from Beads.us. It's not worth the headache and frustration.

This company is pretty good at shipping out orders quickly. I got my stuff super fast through FedEx or DHL. I've ordered from them 8 times in the past 2 months and they always send me coupons when I sign up. I pay through PayPal, but sometimes the coupons don't work and I have to submit a support ticket to get the invoice fixed. They always fix it though, so it's not a big deal.

The only problem I've had with this company is that some of the pieces I've received were missing rhinestones. I've only submitted support tickets for 3 of the orders that had missing pieces. I also got sent the wrong size bead once, but that was an easy fix. I didn't bother submitting support tickets for the other missing rhinestones because I figured it wasn't worth the hassle.

I did submit 2 support tickets asking if they could combine my orders so I only have to pay for shipping once. They were able to do it for one of the orders, but not the other. That's okay though, I still like this company and kept buying from them.

But then I had a really bad experience. I submitted a support ticket for missing rhinestones and it was a lot of pieces. I had 11 pieces missing rhinestones and a lot of 20 pieces missing all rhinestones in all flowers. I told them how much I paid per piece and what items were missing rhinestones, which totaled $5.74. I also said that if they want to reship out the lot of 20 pieces with my next order the refund amount is $5.74. If they would rather me repurchase them again from their company the refund amount is $16.74.

The next day I received an email saying they don't want to give me a refund because I complained too much. I couldn't believe it! I sent an email back saying I would report them to PayPal. I did report them and they refunded me $16.74. But then they sent me another email saying they passed the PayPal complaint. It sounds like they have kids running this business.

I've spent $799.12 with this company and they've only refunded me $32.56 for pieces missing rhinestones and for the 8 missing pieces. They also refunded me $16.32 because I paid 2 shipping fees and they combined 2 orders into 1 shipping fee. They also refunded me $8.55 because the item I purchased was no longer available.

I wouldn't order from this company if you aren't prepared to take a loss on every order because they don't want to refund you for damaged or missing items. This company is owned by Milky Way Jewelry LTD. It's a really big company, but they're ripping off small business owners like me who are just starting up. I provided pictures of the pieces they're selling on their website and what the pieces that arrived look like. I also provided pictures of their beads missing rhinestones and burnt-looking pieces.

I ordered my beads from Beads.us on September 1st, but I still haven't received them yet. Honestly, I'm pretty disappointed and frustrated with the whole situation. I don't think I'll be using this website again in the future. It's just not worth the hassle.

I mean, come on. It's been almost a month now and I still don't have my beads. I don't know what's going on, but I don't trust these people anymore. If there was a problem with my order, they could have at least sent me an email or something. But no, I'm left in the dark wondering what's going on.

I really needed those beads for a project I'm working on, and now I'm going to have to find another source. It's just frustrating because I thought I had found a reliable website to order from. But I guess I was wrong.

Overall, I wouldn't recommend Beads.us to anyone. If you're looking for a reliable source for beads, I suggest looking elsewhere. Don't make the same mistake I did.

So, I ordered some beads from Beads.us and let me tell you, it was a total nightmare. They took my money and then started telling me that the items I wanted were "out of stock". Like, seriously? Why didn't they tell me that before I paid? It's like they were just waiting to take my money and then disappoint me. And then, to make matters worse, they tried to get me to buy something else instead. Like, no thanks, I wanted what I ordered in the first place. It's a total scam and I wouldn't trust them again.

I gotta say, Beads.us ain't the best place to shop for beads. I had a real bad time with 'em, not once but twice! Can you believe it? After I paid, they told me that the stuff I ordered was sold out. But get this, they still had it up on their website! What a bunch of jokers. I wouldn't recommend 'em to anyone. Save yourself the trouble and go somewhere else.

I've been ordering from Beads.us for a while now, but lately I've been having some issues with my orders. It seems like they're not sending me the right stuff anymore. I've been getting a lot of mistakes and it's been really hard to get them to fix it. It's a shame because they used to be such good sellers, but now they're just not living up to their reputation. It's frustrating because I really like their products, but I don't know if I can keep ordering from them if they're going to keep making these mistakes. I hope they can get their act together soon because I don't want to have to find a new supplier.

yet. I was so frustrated and angry. I tried to contact their customer service but it was like talking to a wall. They didn't respond to my emails and when I called them, they just kept me on hold for a long time. Finally, after 8 weeks, I received my parcel but some of the beads were missing and some were damaged. I was so disappointed with their service and the quality of the beads. I wouldn't recommend this website to anyone.

So, I ordered some beads from Beads.us on November 10th and it's been almost a month now. The payment has already been taken out of my account, but the shipment status is still "pending". I've tried to get in touch with them multiple times by submitting request tickets and emailing the contact emails from the site, but I haven't received any response yet. It's really frustrating because I was looking forward to using these beads for my DIY project, but now I don't know when they'll arrive. I hope they can sort this out soon because I don't want to have to cancel my order.

I recently ordered some beads from Beads.us and it was quite a journey. I placed my order and paid for it in August, but it finally arrived in Greece in October. I chose DHL Express for fast delivery, but it seems that there were some unexpected customs fees that I had to pay. They called me today and asked me to pay a total of 160 euros for custom duties and clearance, even though my order only cost 130 euros. I was quite surprised because the company never informed me about these additional expenses. When I calculated the shipping costs, they assured me that there would be no extra money for custom clearance.

Despite this hiccup, I must say that the beads themselves are quite lovely. They have a wide variety of beads to choose from, and I was able to find exactly what I was looking for. The quality of the beads is also quite good, and they seem to be durable and well-made. I was impressed with the selection and the quality of the products.

However, I do wish that the company had been more transparent about the customs fees. It would have been helpful to know about these expenses upfront so that I could have budgeted accordingly. It was quite a shock to receive a call asking for an additional 160 euros, and I imagine that other customers would feel the same way.

Overall, I would recommend Beads.us for their selection and quality of products. However, I would caution customers to be aware of potential customs fees and to budget accordingly. It's always better to be prepared for unexpected expenses, especially when ordering from overseas.