Baymont Inn & Suitesrooms and customer service

Y Nov 28, 2018
This review was posted by
a verified customer
Verified customer

My family stayed at this hotel in Florence South Carolina over the thanksgiving holiday. My daughter and son's room has a metal bed post that was hidden by the bed skirt and it scraped up his leg. We went to the office and tried to talk to a manager but she was not there. The manager has not called us as promised nor will they answer the phone when I call. I have called numerous times and have been told she will call back. This is the 28th of November and I have yet to hear from her and was put on hold for 20 minutes before I decided to write the company. The hotel rooms were not very clean and the we only received towels the first day we were at the hotel. They have the nerve to still charge us even when my son was bleeding from the metal bedpost. This is the worst customer service I have ever had from a hotel and we stayed there last year. Never again though. I would like for someone to call me about the injury that occurred to my son. My name is Sheri McCall. I stayed in room 157.

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