Baymont Inn & Suites

My family stayed at the Baymont in Madison, Al May 13-15. This is the second weekend we have spent at the hotel. Saturday morning I took a shower and the water was cold. I called the front desk and reported it.

Sunday morning I experienced the same cold shower. I spoke to the clerk and he said he had told management multiple times and explained any time they book more than 30 rooms there was no hot water for showers in the morning. He insinuated this was a ongoing issue and the management was not acting.

We asked to speak to the manager and were told the manager would be there in 15 minutes. Over two hours later we explained the situation to what we were told was the manager and after explaining it she told us she was the assistant manager. Interestingly we had asked for the name of the owners and this assistant manager was one of the two owners.

We were told the manager would be calling our hotel room in 30 minutes. No one ever called and we spoke to the "assistant manager" 3 more times. I was finally able to talk to the manager that afternoon about 2:30 via phone after we had already checked out. He discounted our rooms but insisted he had no problem and that no other customers had complained. I know that to be false as my mother was speaking with the clerk when another guest explained he had no water at all and we spoke to other guests about the cold showers at breakfast.

In addition the side door 20 feet from our room was unlocked. The door had one of those bars you push in to open the door and they had placed packing tape over it so it wouldn't lock. Anyone could walk into the hotel bypassing the front desk and the camera. I've stayed in many hotels and that would be acceptable at none of them. I took video of this and will be sending it to the corporate office.

The hotel is poorly run. My mother woke up early and finding the cream curdled had attempted to find a employee just after 7:00. She rang the bell and knocked on the door and was not able to find anyone. The breakfast ran out of milk before the 9:00 (early) cut off and we were told they were out of milk. There is a gas station with milk within 70 yards of the hotel entrance but no attempts were made to resupply the hotel. There were several beer cans and other trash in the parking and some just outside the side door mentioned above. They were not picked up during the 48 hour period we were there.

The explained I would be reviewing this hotel and calling the corporate office and the manager told me I could call "Washington D.C." The manager spoke poor English and was rude to me and my mother. According to him he does not have a problem and no other guests complained about the hot water. However a quick glance at the reviews on hotel.com show at least two people going back to November 2010 have complained about the same issue.