CB Food and Beverages Baskin-Robbins Complaints #22-41

Baskin-Robbins review: 2 scoop sundae

Dennis and Donna Ward of Glendora, US

Oct 15, 2019 3:20 pm UTC

Verified customer

I seldom complain, but this was over-the-top ridiculous. My wife and I were on our way home from an appointment in Brea and decided to stop by a BR for a hot fudge Sunday, and a cone. When my wife saw the 2 scoop sundae, she questioned the girl if it was a 2 scoop.. yes was the answer. When she gave it to me, I said I thought we always get "2" scoops - she said that is what the girl said it was. We are LONG time customers of BR, and that was NOT a BR 2 scoop. There was 1ea "very small" ball shaped scoop, plus less than half of that amount added. We didn't make a fuss, but ate our icecream and left. Sorry, but we thought you should know - this was so blatant, you could lose long term customers.

Dennis and Donna Ward, Seal Beach, Ca.

Keywords:

complain cone customers hot fudge ice cream long term scoop sundae sunday

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csr@dunkinbrands.com

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130 Royall Street, Canton, Massachusetts, 02021, United States

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