Bank Al Fransi review: Suspicious transactions by using my debit card

I would like to inform that some suspicious transactions made by using my Debit card online purchase, total 11 nos of transactions made online, no OTP send on my registered mobile number all the transactions details is mentioned below ;
PoS Purchase
Amount: 20.00 MXN
Store Name: MICROSOFT VERIFICA TAR
Country: Mexico
Card Type: Mada
Card Number: ***9315
Date: 2021-11-03
Time: 12:52:30
PoS Purchase
Amount: 5.25 USD
Store Name: FIALIPO.DK
Country: Denmark
Card Type: Mada
Card Number: ***9315
Date: 2021-11-03
Time: 12:53:48
One Time Password
Code: 6220
Merchant: Game King LLC
Amount: AED (219.0)
Reason: Internet transaction card 9315
On: 03/11/2021 12:54:01
One Time Password
Code: 5878
Merchant: Arsenal Philippines
Amount: PHP (1999.0)
Reason: Internet transaction card 9315
On: 03/11/2021 12:54:01
PoS Purchase
Amount: 49.67 USD
Store Name: SURPLUSFEE.COM
Country: America
Card Type: Mada
Card Number: ***9315
Date: 2021-11-03
Time: 12:54:02
PoS Purchase
Amount: 864.00 EUR
Store Name: APPLE.COM/FR
Country: UK
Card Type: Mada
Card Number: ***9315
Date: 2021-11-03
Time: 12:54:03
One Time Password
Code: 9936
Merchant: hostinger com
Amount: ¤ (1.0)
Reason: Internet transaction card 9315
On: 03/11/2021 12:54:19
One Time Password
Code: 3846
Merchant: Lacoste
Amount: EUR (210.0)
Reason: Internet transaction card 9315
On: 03/11/2021 12:54:38
One Time Password
Code: 6618
Merchant: Software Mart Aus
Amount: AUD (170.0)
Reason: Internet transaction card 9315
On: 03/11/2021 12:55:03
PoS Purchase
Amount: 199.00 SAR
Store Name: Spotify AB P17C93892E
Country: Netherlands
Card Type: Mada
Card Number: ***9315
Date: 2021-11-03
Time: 12:54:00
PoS Purchase
Amount: 107.23 AUD
Store Name: SP * DRUM FACTORY AUST
Country: Australia
Card Type: Mada
Card Number: ***9315
Date: 2021-11-03
Time: 12:54:02

when I came to know i immediately blocked my debit card, please check and review what is happening with my account how someone can excess without user notification . I visited the nearest branch in jubail city, where the file my complaint and issue a ticket number with reference #[protected], but there is no update until that, how can I track and how my money can be refund, I tried many time on customer care helpline number but none of them attend the call, it is very bad experience for me as i am a account holder in bank al fransi since 2017.
I herby confirmed that all suspicious transactions made by someone.