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Banggood Global Leading Online Shop  -  Substandard product wrong size inverter faulty

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6:23 am
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ive sent 29 emails Thanks for your order [protected]. We deeply apologize for the inconvenience caused by our product.

In order to effectively solve this problem, would you like to repaired the item locally? If the repair fee is reasonable, we will be responsible for the repair cost. After ask the price, please tell us. We will give you a reply as soon as possible.

Please be aware that once the product is disassembled, the warranty will be lost.

Looking forward to hearing from you soon.

Have a nice day

Dear Customer,

Thank you for your letter to the order [protected].

We are really sorry for the inconvenience caused to you. We are now checking this problem with our colleagues from the sales department and we are now waiting for their reply. You will receive an email with more updates in 24 hours.

If you do not receive an email from us after that, please do not hesitate to inform us. We hope for your understanding on this matter.

7 Days DOA Guarantee Policy

If the item you received is damaged, please contact us within 7 days of the order being received and provide the clear and valid proof (photos or video of the item and the SKU number). Banggood will verify the case and negotiate compensation solutions with you according to the extent of damage, such as partial refund / resending accessories / resending a new product, etc

the tec man sent me more information before he opened it he tested it power on fans go every couple seconds with nothing pluged in (no load) says 21 degs, thermometer shows just about 11degs so operation fault 1 second battery not accurate says 23.9v when other one shows 24.3

thanks

payed to have it looked at buy a tec $60 per half hour, he found dirt inside cover and broken screw snapped inside it, he going to test it today to see if it works{cant sleep worried about this}I cant send it back no idea, so it gets sent back if I guess it dont go, to be cleaned and reused, couldnt believe dirt inside cover and yes box was damaged as one end was taped up, (as per photos) just about vip5 in your shop but now, why isnt stuff checked b4 its sent, im very disappointed in this person selling it as new and find snapped screw inside it, id as tec it it goes but he was busy and it 245am in the morning, you are not fair on me, he I was telling everyone how good your shop it, so store takes no notice, I get dud inverter, now it my fault and have to return it, im ongoing to get help about this, I dont want money I wanted a working inverter, least wish (old online shop I used for 5 yrs) would have given me my money back and I would have brought another one. bangood WAS helpful fixing bent turbine sent new blades they sent 3 and one was ok, different colour but helped, last inverter had interference they refunded it, this inverter damaged in transhit and its my fault resperspontablly to return it, so if when tesred today hopefully and it goes im never using banggood any more will buy new zealand as I dont need the heart ake, stress etc (im so trying to use nice words) your rights say we will send replacement it dammaged or partival refund, ill go online and ccc it I con find out about your shop, and what to do

thank for trying to help bangood, and shop that sold inverter, you got my money I got second hand inverter that better go, guess you get your commission shop get payed and me well who care

to cservicesz

6000w

Size

35.5x21.5x8cm

Output waveform

pure sine wave

The output voltage

220V

Output frequency

50Hz

Conversion efficiency

> 90%

Input voltage

12V/24V/48V

Peak power

6000W

Rated power

2800W

7000w

Size

46.5x21.5x8cm

Output waveform

pure sine wave

The output voltage

220V

Output frequency

50Hz

Conversion efficiency

> 90%

Input voltage

12V/24V/48V

Peak power

7000W

Rated power

3500W

ive been sent the smaller 60000w one even tho not available to choose to but, hence the reasion why I brought 7000w one just measured it and got smaller one, the more I look into this the worse it is no wonder the supplier wont respond

thanks arran. ps I keep looking into this after ive done my jobs and take photos for proof🙁, these are some emails im dyslick and there taking addavantage of me, both fans go off on off on together, damaged in transit

thanks arran... nothing pluged it for it to cool as not running anything

to cservicesz

why insure it then, resend it for refund when I havent the money to resent it, cant go imto plubic to post it, low immunity, not worth dieing over, my goodness banggod I a huge store and I buy a inverter to run my house, then get sent faulty rubbish, witch was squashed, the shop whom sent it doesent care, if I opem it its void and /or a tecnition, last inverter had line {interference in bin now}with refund buy another one through banggood your shop to recieve another one thats faulty,{and cost $70 more}I take 47 pills per day live alone and you want me to now retuen it, just when I throught bandood was a fair (muliti million dallar online store. (gave up on wish, paypal, ebay, allababa,}now ypur picking on me to return in inverter witch I should plug in and see if it even goes, so come and get it is all I can say you must have a new zealand person picking up faulty goods, what am I surposed to do, you policy says you COULD send another one to replace it, I want an inverter that goes, hence the reasion I spent hours trying to find one, tryed to buy another inverter before these two and you just held my money for 4weeks untill I asked for it back, I might aswel have interst instead oof your shop, ps I cant spel and it took me an hour to write this, yet again I get ripped off because I get sent faulty goods insurance dont cover it, read yesterday you counld send replacement depending what you decide, so thanks for making my life more of a missery

Thank you for your email regarding order [protected].

Thank you for your understanding, we are temporarily unable to provide technical support as the technicians have not replied to us. Once they respond, we'll give you a solution right away. Regarding waiting for a solution, would you consider accepting 200 points as our apology

hope the above helps me please

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Update by fatboy01
Jun 20, 2022 7:55 pm

tryed me best sent email to some else to try help me,, i give up [censored] bangood

Update by fatboy01
Jun 19, 2022 8:19 pm

52 emails and still they dont listen how can i send it without money, havent figured out how to print some

Update by fatboy01
Jun 19, 2022 8:14 pm

$165.76

Products

A cost-effective service to send your items to over 220 destinations worldwide

Delivery to PO Boxes and rural areas for no additional cost

Tracking scans available at key points without additional charge

Postage charged by the greater of actual weight or volumetric weight, rounded up to the nearest 50g

Minimum chargeable weight of 2kg and maximum weight of 20kg

Cover limits1

For individual customers, standard compensation cover for loss or damage is available where the disclosed value2 provided is under NZ$2,000.

For NZ Post Account customers, cover is available where the disclosed value2 provided is under NZ$250. If the disclosed value2 is between NZ$250 and NZ$2,000 Additional Compensation Cover can be been purchased where the disclosed value does not exceed NZ$2,000.

For businesses without a NZ Post Account (or with one but not using a business consignment note) cover is available where the disclosed value2 provided is under NZ$250.

1This limit is subject to a number of important limitations and exclusions, in particular in relation to High Risk and Prohibited items. For further information about our compensation terms and conditions and High Risk and Prohibited items, please refer to the relevant sections of the Postal Users' Guide.

2The “disclosed value” is the value you disclose on the customs declaration form or consignment note when sending internationally.

Buy instore

Buy your postage instore.

Find your nearest location

Our Print Postage Online service is not available for a parcel of this value.

Courier

Delivery Target: 2 - 6 working days

Tracked, Signature required

$193.24

Express

Delivery Target: 1 - 5 working days

Tracked, Signature required

$330.71

Please note:

Cost of postage to send an item is GST zero-rated. If you want to use stamps as the payment method for your parcel, you must add GST to the required postage.

This Rate Finder is for individual customers and provides estimated rates applicable via Print Postage Online and in NZ Post retail outlets only. Customers with a NZ Post business account should refer to their own pricing guide. Learn more about My NZ Post

The results are only as accurate as your estimation/measurement of the size, weight and value of your mail item. Please remember to include the packaging in these measurements.

Final pricing will be confirmed at your local NZ Post retail outlet (excluding stamp resellers), and the price you pay may vary in-store. If you pay online to post, pricing is confirmed when your item has been weighed and measured at the International Mail Centre. Each time you pay online to post, you confirm that you have the appropriate authority to pay any resulting postage charges.

Pay online to post postage has a unique identifier and may be used only once. Postage will become void if you alter it once printed. For further information about our terms and conditions, please refer to the relevant sections of the Postal Users' Guide

For border security and clearance purposes, we need to electronically capture the sender, receiver and parcel content information that you provide on your white consignment note or green Customs declaration form in-store for all International Economy, Courier and Express items. This information may be shared in advance with the destination postal administration and national government agencies (such as Customs) for fiscal, risk, security and border clearance purposes, in line with national and international legislation.

A service fee of $5 (RRP) is included in the instore price of sending parcels overseas to cover the electronic data capture cost, processing and administration fee.Learn more about Electronic Advance Data (EAD)

No service fee will apply when sending International parcels and documents using our online tools such as Print Postage Online. Sender, receiver and parcel content information will be sent to the overseas postal service or organisation electronically upon the completion of the transaction.ne accutally

tec $60 + 165,76 WITCH YOULL HAVE TO GIVE ME AS IVE NO MONEY...COST TO SEND $225.76

THANKS

Update by fatboy01
Jun 18, 2022 6:56 pm

commerce commission,is a place ive been told to try fair go another,,if another store refunded me

you say Thanks for your order [protected]. We deeply apologize for the inconvenience caused by our product.(not even your product you say supplier wont reply because he knows he ripped me off)

We are sorry that the supplier still did not reply. Or can we arrange for a return refund for you?,how about particle refund i have no money to send it,god knows how many times ive said that you say we would refund money with i havent got in the first place as it was tec cost was my shopping money,

so you can particle refund $255.00 going buy this past order so i loose money you make 150 dollars and i dont have to go through this rubbish anymore aye

Update by fatboy01
Jun 18, 2022 7:57 am

Im on invalids benefit no money barely live as it is

Update by fatboy01
Jun 18, 2022 7:54 am

you will have to wait until monday or tuesday ,as apparently a courier can come pick it up ..u have to give me cost before i attempt to send it as i no money,

i cant sleep now so having sleeping pills as your doing my head in about this inverter,ccc postie i will ask her about this and a dollar,1us dont bother what a disgrace giving me a dollar

youll probably have to give me nz money $60 plus 167,67 shipping plus courier maybe 50 dollars ,what ever that is before i sent it as I HAVE NO MONEY

NO MONEY,YOU RIPED ME OFF,NO MONEY,YOU NEED TO GIVE ME MONEY TO SEND BACK IVE NO MONEY,I WILL TELL YOU WHAT you NEED TO PUT IN MY BANK TO SEND IT BACK

GOODNIGHT

Update by fatboy01
Jun 17, 2022 5:36 pm

no i cant send it back as ive said i CANT im not die for banggood when you send me wrong inverter wattage,get crushed ,dropped etc in transhit,faulty dont work propley,you put an 80000watt sticker on a possable6000watt inverter,i TRYED to buy 7000watt inverter,you dont stick to your online rules warrantys or noting send it back ,is all you can say i dont have money withch you say youll refund,cant refund what i HAVENT got,i want inverter not refund,warranty states youd send me write inverter if (a)dammaged(b)wrong item(c)doesnet work

you say send it back when all of the above is the case and should go in bin not resent and sent to someone else

thankyou

Update by fatboy01
Jun 17, 2022 4:45 pm

If things go wrong

Sometimes things don’t go to plan when buying goods or services online. This could be because you think:

you have been misled

the products were not as described

the products did not arrive

the products are faulty, unsafe, or poor quality

the seller did not have the right to sell those products.

If things go wrong try to sort it out directly with the seller

If you can’t contact them some businesses - like Trade Me and AliExpress - have a disputes resolution process. Normally you can find information about this on their website.

Problems completing a trade(external link) — Trade Me

Disputes(external link) — AliExpress

Apply for a chargeback

If you can't sort out the problem with the seller, your bank or credit card company may be able to reverse the charge on your credit or debit card. This is called a chargeback.

Update by fatboy01
Jun 17, 2022 4:43 pm

Buying online from an overseas business

It's harder to resolve problems and claim your consumer rights when you buy online from an overseas trader. Check the trader's website for terms and conditions including return, exchange or refund policies; their complaints process; and any consumer laws that apply.

If you pay by credit card but did not receive the goods or services you paid for, you can ask your bank for a chargeback. For example, if you purchased a gift card from a store that then closed down, before you were able to redeem it. A chargeback can reverse a transaction which means you get your money back. Chargeback attempts may fail if there isn't a valid reason for it.

Chargebacks(external link) — Banking Ombudsman Scheme

Other things to be aware of when buying online from an overseas business:

Calculate the final cost carefully, including delivery fees and currency exchange.

15% GST may be collected at the point of purchase with the online retailer or when you purchase the services of a redeliverer who deliver goods to areas overseas sellers don’t normally ship to.

Exchanges, repairs and refunds take longer and may be more difficult to negotiate.

Import duties and restrictions may apply - see the NZ Customs website for detailsim going to try this now

Update by fatboy01
Jun 17, 2022 4:39 pm

i DO NOT HAVE 160 dollars to send it ,you say u refund me money witch i aint got...you understand?

Update by fatboy01
Jun 17, 2022 4:35 pm

Thank you for your email regarding order [protected].

We're sorry to keep you waiting, of course we checked your mail and we saw that you provided a video and pictures showing the damage to the product. We really understand your frustration, as we explained before, because the product is expensive, we need to arrange a refund for your return, for which we don't need you to pay for the return shipping, we can also give you the Refund shipping. But we need a quote about shipping. So according to your letter, 60USD 165.76USD, is the total return cost?

Arran Hewitt

8:32 AM (0 minutes ago)

to cservicesz

so some how the inverter has to make its way to post office where ive never been for 3 years ,then it could take 2 weeks or more to arrive then u give me my money for the so called expensive inverter that dont work,like i said i want an inverter NOT money why do u think i brought it to try learn to send video,letters and just waist time moneyto send it back...i a freiend been sent home to die heart 25% just doing,i CANT VISIT HIM and u say u understand rubbish the inverter of the oerder number cost

Order No.[protected] Total: NZD$255.57

50HZ Solar Pure Sine Wave Power Inverter Dual Digital Display 3000W/4000W/5000W DC 12V/24V To AC 220V Converter

50HZ Solar Pure Sine Wave Power Inverter Dual Digital Display 3000W/4000W/5000W DC 12V/24V To AC 220V Converter

Power: 12v 4000W X1

they refunded me you send me wrong inverter smaller one and charde me full price for biggest one and have it in your head ive to sent it back when i cant,since this above order i saved untill i could buy rthe rubbish you sent me at full price and got smaller one and you want it back,since you DONT CARE about me and want you coin back ,im looking into my leagal rights as you make excuses about the cost of a deffected item ,thankyou for making my life worse,and dont say you understand as you DONT

Order Time:

i dont have money to send it ,how can they refund something i havent got

Update by fatboy01
Jun 16, 2022 5:06 pm

Order NO: [protected] look at that inverter,and it worked better,got refund saved up for rubbish ive been sent now Order No: [protected],not 7000w (maybe 6000w if that,)least the people of Order NO: [protected] morrals,pitty they hadnt re stocked but the time id saved more momey,now i know why not many people used this suplier,first review got sent wrong one,i hope you deside to refund me as i CANT GO INTO PLUDIC ive been home for two years thanks to covert(six different types at least no someone had it 3 times),now wintre theres 4 bugs more bad going around(100 day cough,mates off work 2 weeks to sick etc etc ) ,sign on my gate says go away im not dieing to see you keep out...now people in new zealand not wearing masks,since lock down lifted a bit,look at china,millions of people locked down last week,or hospitals cant cope ,and you want me to take it to the office and send it,sorry but im not dieing for you,you are so unfair it not my fault it stuffed and you want it sent back,i do not under the method to your madness,you say send it back I CANT...I CANT do that,you say i understand WELL you have no idea to live like i do,one cough on me im sick of a week somethimes two weeks ,you understand i dissagree,ive been asked is bangood good safe fair ,told her yes (now you made me a lier) says your shop in top 5 online stores ,guess we will see ,big stores dont care about the little person,as long as they make a sale

Update by fatboy01
Jun 16, 2022 4:46 am

i want inverter i ordered,,youll say none in stock or not send me one make some excuse about then inverters when shop doesnt reply to you about inverter,and i dont belive you even know what it is as all the information ive sent,you ,We are sorry for the inconvenience caused to you. We very much understand your frustration and we understand the inconvenience caused by the unavailability of the product,,see another lie not unavailable when there still for sale in bangood,goodbye for now wasting time,of witch you do onner your word or garantee

Update by fatboy01
Jun 16, 2022 4:35 am

further more bangood riped me off sending me 6000w inverter if that and charged me for the 7000w one and they gave 2000bg dollars in good faith approx2 dollars us

Update by fatboy01
Jun 16, 2022 4:01 am

to cservicesz

the tec counldnt test as crappy day no sun so be $60 plus $165.76,hi quality what a joke =$225.67😷,i cant go ito plubic low ammunity and im not dieing for banggood sorry,ive never wrote so much in 49 years of my life try buy birthday prezzie for meself and bangoog treates me like rubbish

Update by fatboy01
Jun 16, 2022 3:43 am

[email protected]

7:20 PM (20 minutes ago)

to me

Dear arran hewitt,

Thank you for your email regarding order [protected].

We are sorry for the inconvenience caused to you. We very much understand your frustration and we understand the inconvenience caused by the unavailability of the product, so we would like to arrange a return for you for a refund. Due to the high price of the product, we need to receive the return before we can arrange a refund. But we don't need you to pay for shipping, you just need to help us send the package out. So, can you please help us ask the local post office about the shipping cost of shipping the product? The address is Dongguan, China.

Arran Hewitt

7:39 PM (0 minutes ago)

to cservicesz

you dont understand your not sticking to your damaged goods warranty ,ive found you price to send back,have you read the 25 emails no my god for a muilti million store your not helping me

you put understand the inconvenience caused by the unavailability of the product,,you sent

me wrong one damaged the supplier aint helping ,i havent the money to send it back,CANT GO into public

places, im not getting sick ,high price item that dont go broken sguashed,so $120 dollars ive spent trying to test it

Sending from: New Zealand

Sending to: China

Parcel details

Weight: 6 kg

Dimensions: 19 cm × 19 cm × 13 cm

Value: NZ$420.00

Which prices would you like to see?

Prices online may vary to those available in store.

Please ensure you select the correct option outlined below to ensure correct pricing.

Sending online

Sending from an NZ Post store

Economy Plus

Delivery Target: 3 - 10 working days

$165.76

Products

A cost-effective service to send your items to over 220 destinations worldwide

Delivery to PO Boxes and rural areas for no additional cost

Tracking scans available at key points without additional charge

Postage charged by the greater of actual weight or volumetric weight, rounded up to the nearest 50g

Minimum chargeable weight of 2kg and maximum weight of 20kg

Cover limits1

For individual customers, standard compensation cover for loss or damage is available where the disclosed value2 provided is under NZ$2,000.

For NZ Post Account customers, cover is available where the disclosed value2 provided is under NZ$250. If the disclosed value2 is between NZ$250 and NZ$2,000 Additional Compensation Cover can be been purchased where the disclosed value does not exceed NZ$2,000.

For businesses without a NZ Post Account (or with one but not using a business consignment note) cover is available where the disclosed value2 provided is under NZ$250.

1This limit is subject to a number of important limitations and exclusions, in particular in relation to High Risk and Prohibited items. For further information about our compensation terms and conditions and High Risk and Prohibited items, please refer to the relevant sections of the Postal Users' Guide.

2The “disclosed value” is the value you disclose on the customs declaration form or consignment note when sending internationally.

Buy instore

Buy your postage instore.

Find your nearest location

Our Print Postage Online service is not available for a parcel of this value.

Courier

Delivery Target: 2 - 6 working days

Tracked, Signature required

$193.24

Express

Delivery Target: 1 - 5 working days

Tracked, Signature required

$330.71

Please note:

the above its the price remember this email

you should send me the inverter i payed for and a return packet for the rubbish faulty one your shop sent me

this was what i was asked to do what a joke

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