CB Web Services Avangate Complaints #82-101

Avangate review: Charge made before trial, cancelled by deadline and no refund

1 comment

clbrown7 of San Leandro, US

Mar 16, 2012 1:01 pm UTC

Resolved

I ordered something on MediaCrawler and was charged $1.99. I was then told it was a "trial" until Feb 7, 2012. I cancelled it by that date through the link provide. However, before the trial date, $69.95, was charged anyway. I sent email to [protected]@avangate.com about it with the proof of the cancellation and received no reply. I forwarded the email to [protected]@avangate.com and Facebook site today. I have yet to back from Avangate.

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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Avangate Support

85 comments

Avangate Support of RO

Mar 18, 2012 9:01 pm UTC

Verified customer

Dear clbrown7,

Please provide us with an order reference number so that we can check the internal logs and determine the exact time when the subscription was disabled. If the error was on our side, we will immediately issue a refund. Also, please be kind enough to tell us what link you used to cancel the automatic billing.

We're looking forward to receiving a reply from you.

Best regards,
Avangate Support Team
www.avangate.com

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