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Automotive Training Institute Complaints Summary

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5 Unresolved
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7:13 pm EDT

Automotive Training Institute Unethical behaviour

In 2019, a salesman named Clint called me over 10 times trying to get me to get me to sign up for this automotive business owner's class. After finally wearing me down, I agreed. $150 to possibly learn something new did not sound like a choice that could hurt me. I could not have been more wrong. This was the worst business decision I ever made.
The class was not bad. I felt like I learned a few things, but the main reason I signed up for the class was it included a visit from the teacher to my shop to go over my personal goals. While the teacher (John Bonnie) was here, he immediately went into a sales speech that I honestly did not see coming. John spoke really fast and basically promised me the world if I signed up for this ATI program. He was here for less than an hour, and before he left I signed his contract on his Ipad. Little did I realize that I was signing up for a 4 year contract for $71913.12! Purchasing something that expensive should have taken more paperwork and more time. John should've told me what I was signing up for before he simply said sign this and then he left. Given more information and more time to think about this decision, there was no way I would've ever signed up for this ridiculously expensive program.
I paid $1498.19 each month from August 2019 until March 2020 for a total of $11985.52. For this monthly fee, I was assigned a coach who called me for one hour once a week. I was assigned "homework" which consisted of listening to a webinar of people from ATI talking about different topics. My coach, Charlene, was very nice. I have nothing negative to say abut her personally, but I did not learn much from her. She did give me a few helpful suggestions, but in no way $11985.52 worth of advice.
In March 2020, I informed Charlene that I was pregnant and that it was a high-risk pregnancy and that I was going to have to step back from most of my duties at the shop. I also told her that I did not have the time or the money to invest into this program any longer and I needed to end my relationship with ATI. Then the COVID 19 pandemic hit the world and everything became one million times worse. Although my business was considered essential and I could remain open, my sales for the next 2 months were less than 20% of normal.
My payment for $1498.19 usually comes out of my account on the 15th of the month. On April 15, ATI tried to take the payment, but I did not have enough money in my account. This is when we started getting calls from Jordan from American Financial, the bank ATI sold the loan to. I had my manager tell Jordan that due to the pandemic, our most important expenses were paying my loyal employees and the building rent and utilities. There was no money left for ATI and I also told him that we told Charlene in March that I needed to end the contract. He did not care. Jordan calls back several times a week harassing my manager. He threatens him saying that they will shut down this business and take everything from me personally. No matter how many times my manager tells Jordan that we do not have the money to pay ATI, he still calls back over and over and over again. He is nothing but a bully.
In summary, for the $11985.52 that I paid, I did not receive anything in return. I was promised my sales would double. They did not. I just want to be done with ATI and American Financial. Hopefully this statement will help anyone who is thinking about joining ATI in the future. They are good at one thing… and that is being salesmen. BEWARE!

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DexxaAuto
, US
Aug 19, 2020 1:22 pm EDT
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You nailed it on the head. Nothing but a big ripoff SCAM. Look at what these guys say about it at www.ATI-Sucks.com

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1:42 pm EDT
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Automotive Training Institute Scam

Worst decision we made with our business. We asked before signing if we could cancel at any time and was told yes. Our coach continually told us we needed to do more marketing, but never gave us anymore directions. I did my own research on marketing. It got to the point that our coach was telling his others clients to follow us, watch what we were doing and just copy what we did. We had major set backs with both of our houses and ended up closing the business. We had only use ATI for about a year and a half. However, we then realized that the we could not cancel at anytime. A year and half later, we are STILL paying them even though we do not use their services/classes anymore. Stay far away from them. They will tell you anything to get you to sign. And make sure you tell everyone to stay away from them too.

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9:22 pm EDT

Automotive Training Institute consulting

ATI claim they can turn your shop around with their proven tactics and secrets. They verbally promise amazing results, but if you read the fine details of the contract, their verbal promises are baseless:

The terms and conditions contained herein, together with any exhibits attached hereto, if any, represent the entire agreement between Participant and ATI with respect to the Program to the exclusion of all other representations or arrangements, written or verbal.
Since the written agreement did not include the vast amount of verbal promises, ATI did not have to deliver.
I attended a "boot camp, " I was impressed. Afterwards, they visited my shop The ONLY visit I ever got from ATI). ATI offered me a "2 month no obligation test drive."
I was assigned a coach, and told to trust their "cookie cutter" system. I was told I was required to attend "owners class" While attending this class, I was pulled into an office to push the sale. At that point it seemed great, but for $1384 a month for 4 years, I had reservations, but they convinced me to agree.

The 1st year, we generated more revenue. The 2nd year, we had difficulty finding technicians. When I signed up with ATI, I was told, "We have the secrets to finding good employees." Indeed.com a secret?

I was told "ALL our coaches know all shop management systems inside out." Every time they asked me about a report, I'd ask how to pull it up, to which they would tell me to figure it out.

The first 6 months, there were many changes. Then the weekly calls began to be missed due to personal reasons or events. The calls came 15 to 30 minutes late. Or sometimes NO call.

The 3rd year, business stalled. Car count dropped to 35 cars a week, and declined to 20-25. I told my coach this is not normal. Not only were A LOT of calls missed during this critical time,

They agreed to switch me to another coach, and he agreed ATI can be a financial burden during times like this. Another 2 weeks went by with NO CALLS. I wasn't informed about who my new coach was. The new coach finally called, I explained the situation and told him we need instant action. He agreed and scheduled a call with his supervisor to come up with a plan.

The call with the supervisor was useless. He had no interest in our well-being and was not even on the line for 5 minutes.

He told me "I'll have your shop turned around in 6 months." I expressed to him "We need to leave ATI, " his response was, "You think you can do this by yourself? 3 more months, nothing changed. I again told the coach that we don't need the financial burden of ATI. He said he would talk with their CFO.

My coach told me I had to contact the COO. I emailed the COO and specifically asked him to CALL me. He responded to me in an email that ATI has nothing to do with payments since they sold the contract to a bank. I kept pressing for assistance, and the only message I receive is: NOPE, YOU HAVE A LOAN WITH THE BANK, CALL THE BANK.

I have no records of a bank loan, I asked ATI to send it to me to no avail. Shady practice. They are heartless people that smile to you and say they want to help you, but when you REALLY need the help they are absolutely worthless. As I stated NOBODY has showed up in person during this critical time.

I haven't been picking up the "weekly coaching call" for 8 weeks. No calls to the shop, or email or text message, "Hey are you alive?"

Before you even consider ATI:

4 year contract with full payment through a loan, shows that they are not confident in their abilities, and what keeps them working hard for you when they have your money already?

Plenty of resources on FB groups like "Auto shop owners group (asog)" FREE with nothing but shop owners that share resources.

Their 200% guarantee is absolutely bogus.

Yes there might been success story, but how many of the "failure stories" have they told you? They will tell you 98% success rate, but what is success?

YOU ARE ON THE HOOK FOR THE LOAN!

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12:36 pm EDT

Automotive Training Institute training as a business owner to increase revenue

I signed with ATI over 2 years ago. I signed on for a 2 year period at a cost of $20, 000 with a promise to double my investment. At the end of the 2 years I they had not doubled my money and furthermore...continued to withdraw the monthly draft of $1384 from my checking account. When I brought it to their attention that my 2 years was up, my "coach" stated, "These contracts are for 4 years not 2." I wanted a copy of my contract. He informed me that they have already been paid by a third party and my account was actually with them. When I finally received the contract it was for 4 years at $60, 000. I was outraged. The contract had no date on it and my name although it was my signature had been copied onto the contract. My coach informed me that I should have read the contract closer. My blood pressured soared. I've owned my own business for 17 years, I know how to read. Stay away from these clowns...I can't believe that I fell for it. I'm in the process of suing them. I may not get my money back but by gosh they're not stealing anymore!

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DexxaAuto
, US
Jun 20, 2019 1:45 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Wow. Very interesting. www.ati-sucks.com

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Bill Moffatt
, US
Dec 03, 2018 3:04 pm EST

Couldn't agree more. We got suckered into a very expensive contract that yielded ZERO results. In fact, they had us raise our prices so high it nearly put us under. We had to hire an attorney and SUE them to get out of the contract. Please please do your research and READ everything before considering using this "institute".

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11:26 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Automotive Training Institute - These people use every possibility to steal your money and to lie to you.

Do not ever do business with Automotive Training Institute. This place is full of lies and greedy people! Before using them I searched on the internet and was really surprised to find out that there are no negative comments at all. At this time I thought that it is fantastic and this company should have been perfect. Their website stated that they have been...

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