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Auto Holidays - Chania, Crete - Airportcar rental

1
N Aug 04, 2018

Good afternoon,

I wanted to report a significant issue with the rental of my car last night through Auto Holidays when I arrived at the airport in Chania, Crete, Greece.

When I arrived last night the lady at the Auto Holidays said that she refused to rent me a car because I did not have an international driver's licence and she said that it was required by Greek law.

I told her that I have rented a car recently on number of occasions and for many years in Greece and other EU countries (I live in the Netherlands and have a Canadian driver's licence) without any issue whatsoever.

After a long time of argument, she refused to give me the car even though I had a reservation and had paid in full.
This was very upsetting as I am in Crete for 2 weeks with my family (including 2 young children) and it was late at night and I had no car

I then went to Sixt in the airport (having walked back in the dark) and was given a car in five minutes and they said they are not aware of a requirement for an international driver's licence

I have now today looked closer at your regulations (including the Voucher) and the Greek law and found that the information I was given is untrue and blatantly false.
I am a lawyer and know that you need evidence of the things you allege
She was clearly making this up and for some reason trying to cause me a problem

I can't tell you how upset I am

I would like you to confirm a complete refund of the money I have paid for the car through your company and Auto Holidays.

Please confirm the return of my funds as soon as possible.

I have booked through Cartrawler before and have found your company to be excellent and reliable in its service.
I expect that you will assist me with this issue as I did not rent the car based on a "requirement" that was never disclosed to me and which from my perspective is not accurate.

I think you need to reconsider including Auto Holidays in the companies that you deal with.

The service I received from them was disgraceful.

Please get back to me as soon as possible as this issue has impacted the enjoyment of my holiday.

If you need to reach me by telephone my number is [removed]

Thank you for your anticipated assistance.

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Tel: [removed] | Email: [removed]

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