Audien Hearing review: Beware - returns not permitted

Consumer Experience With Audien Hearing
I am posting this review to share my experience with Audien Hearing so that other consumers can make an informed decision.
I purchased a hearing aid directly from the company after reviewing its advertising and return policy.
After determining that the product did not work for me, I requested a return and refund within the stated return period. I contacted customer service multiple times over a period of several weeks. The refund process was not straightforward, and communications were slow and unclear. I retained copies of my communications and order confirmation.
Despite following the stated return process, the refund request remains unresolved as of this posting.
This review is not about personal preference or minor dissatisfaction. It concerns the company’s handling of a refund request and whether the refund process aligns with what a consumer would reasonably expect based on the company’s representations.
I encourage prospective customers to carefully research independent reviews and to proceed with caution, particularly if they are relying on advertised return or refund assurances. Based on my experience, I would not purchase from this company again.