Red Rooster Foods

Every time I go to this particular Red Rooster in Kalamunda, Western Australia, in a busy time, the chips are always cold. They clearly do not plan far enough ahead to have chips ready to go when they should know they are going to be busy. So when they get busy, they never cook the chips enough in an attempt to keep the queue's down. This has happened to me about 5-6 times and I am sick of it.
And whilst I am at it, I have tried several times to leave feedback on the red rooster website, but it never works. It is terrible.