Atlas Benefits Solutions — Health insurance
My husband purchased health insurance from MedGuard360 which was handled by Atlas Benefits. After talking about it we decided that if there was a medical crisis we would end up having to pay too much out of pocket, so we started shopping for something better.
We found another program and started contacting Atlas right away and trying to cancel this policy. I called four times and left voice mails and they were never returned, I also called four times and was put on hold for a half hour each time and after being on hold all that time they came on and said there was no one to help me and hung up on me. This happened over the next couple of weeks and finally after the 1st of January they returned one of our calls on January 2nd and said that they had canceled the policy, when I called to get the $69.99 that they had charged my credit card they informed me that I couldn't get my money because it was canceled on the 2nd one day too late.
This is not the worst customer service I've ever had but it ranks right up there with them.
The person that gave me such crappy service was named Ashtin Lingenfelter Atlas Benefit Support