Menu
Astar Travel

Astar Travel review: Attempted scam 66

C
Author of the review
3:56 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I decided to post my incident with Astar having read and benefited from the complaints I found on this site. One year ago I entered a draw online and was later informed that I won a vacation with Astar. As this was not a random ad that I clicked, I thought that maybe indeed I won a prize (after all, some people do win real prizes). Astar called me one year later! There was the typical blabla - a package of only $998 with Astar covering 85% of the expenses - that sounded good. The agent then asked my for my credit card details and after I refused to give in, he called the "security department" where another man tried to intimidate me and then hung up (when he realized I wasn't giving the card anyway). 1 month later Astar called me back around 30 times and I finally answered to get rid of them. This time, there was a lady slicker and smarter than the previous agent. After a lot of useless convincing, she realized I wasn't giving my card details on the phone and offered to verify her identity (I asked for that). She gave me her name and travel agent number. I called the toll free number on Astar's website and they confirmed the identity of my interlocutor. In the meantime, I had the opportunity to call a couple of friends to see what they think. They suggested I google Astar and stumbled upon this website. Needless to say that when the agent called back, I told her about my findings but then she answered that this is a ripoff attempt by some blackmailer and asked me to go to www.easy/link removed/ (which doesn't exist!) to verify her claims. At this point I ended the conversation.

Having spent a bit more time on the net, I found the following: Astar vacations do take place but their quality and actual expenses are far different from what they claim (http://boakes.org/talk/topic/astar-vacations). In addition, it seems that they try to sell timeshares (http://answers.yahoo.com/question/index?qid=20071122051805AAJXnma). The full scheme is described here: http://boakes.org/florida-travel-vouchers/. So the deceit is subtler than what it first seems to be.

I'd like to thank the people who posted here before for helping me figure out this scam.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

More Astar Travel reviews & complaints

Astar Travel - Fraud and cheating company! 72
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Astar Travel - Holiday scam - No refunds 8
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Astar Travel - Unauthorized billing! 32
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Astar Travel - holiday con 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Astar Travel - scammed out of money
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
66 comments
Add a comment
R
R
Rachel van Engel
, BE
Jul 26, 2009 8:43 am EDT

July 26th 2017
It happened to me last month! just the same story! I blocked my credit card the same day but 2 day's later there was taken away the fully amount! Went to my bank and told them that my card was blocked but they still could reach the complete amount! I sent 2 registered letters and when the package arrived (3 weeks later!) I wrote on each voucher 'cancelled'and sent it back with copy's of my previous registered letters as they d'dn't received it when I called them again.
Today, I send a last registered letter which will leave tomorrow, but I already e-mailed it, so they will get it tomorrow by mail. I wrote also 'last WARNING' before I take this to justice and I hope they will now understand that I mean it!

I loved Amerika before this matter occurs! I hate these fraudulous manners now! I do'nt understand they can still exist and harm lots of people abroad. I suppose they only contact people outside USA. And they try to keep the money as long as they can! This should be send to American Newspapers and put at the front page!

R
R
Roselyn Thomas
Bourke, AU
Jul 15, 2009 1:19 am EDT

Could someone please contact me with a answer to the following. As this particular company Astar has been trying to get money out of my credit card. Has anyone had any success in getting them to stop trying to direct any funds from their credit account.

I would be very greatful if I could get any feedback, as to how I can get these people to stop. And leave me alone.

A
A
April Benton
, AU
Jul 07, 2009 9:18 pm EDT

Thanks for the info. I certainly wont be accepting my 'PRIZE'. Lucky I gave them my work number, hopefully I wont receive the same harrassment. I'm sure glad I thought to look them up, must say thought their website looked too basic to me, not a lot of info on their. Wonder who wrote all those happy reviews?

J
J
JIM .Melbourne Aust.
Melbourne, AU
Jun 28, 2009 2:15 am EDT

SUCCESS STORY!
I live in Melbourne, Australia. On the 20th February 2017 I had the same phone call stating that I had won a holiday to Florida at a cost of US$998
Like the thousands of others out there, I had the pressure put on me and was sucked into the ‘cancel within 30 days for a full refund policy’
Once I had transferred the credit card details, I was then informed of new conditions such as ‘your cruise is an extra US$300 and you must attend time share seminars whilst in the state of Florida” and so on.
I rang them two weeks later to cancel the holiday and I was then informed that I was unable to because they had already sent the package to me.
I insisted to them that I had changed my mind but they didn't want to know about it. They went ahead and played back to me a recording of my conversation with a ‘Mr. Fernandez’ that was recorded at the time when my credit card details were given out.
The recording had been edited.
Eg. At the time I questioned ‘Mr Fernandez’ on the 30 days refund policy and mentioned that 30 days wouldn’t leave much time to return the package if I decided to cancel. His response was that “I had 50 days from when I received the package”
However, when the recording was played back to me on the phone the 50 days had been edited and it was now saying 30 days.
When I mentioned to them that the recording had been edited they became very defensive! After insisting that I knew they changed the playback recording they then replied ‘Alright if your not interested send the package back and you will get a refund’
I sent the package back two days after I received it on the 17th of March. After emailing them countless times to find out when my refund was coming, my emails were never returned.
I persisted for the next 2 and a half months, ringing the company at least twice per week. There was constant trouble getting through to the right person at customer service. Excuses such as ‘the person your after is away today but they will call you back’ which obviously never happened.
Finally I managed to speak to someone and was told the refund will take at least 30 working days.
I was then informed with an excuse that they ‘tried to put a refund back into my account and it wasn’t going through’
It was only when I contacted City Bank Credit to check why the transfer wasn't going through that they finally gave up!
On the 24th of June 2017, the full refund was put back into my account.
My advice to people in the same situation is to keep on persisting. Call them, try speaking to the same person every time! Even though they will try and avoid you like the plague. DON’T GIVE UP!
GOOD LUCK!

J
J
JIM .Melbourne Aust.
Melbourne, AU
Jun 28, 2009 2:14 am EDT

SUCCESS STORY!
I live in Melbourne, Australia. On the 20th February 2017 I had the same phone call stating that I had won a holiday to Florida at a cost of US$998
Like the thousands of others out there, I had the pressure put on me and was sucked into the ‘cancel within 30 days for a full refund policy’
Once I had transferred the credit card details, I was then informed of new conditions such as ‘your cruise is an extra US$300 and you must attend time share seminars whilst in the state of Florida” and so on.
I rang them two weeks later to cancel the holiday and I was then informed that I was unable to because they had already sent the package to me.
I insisted to them that I had changed my mind but they didn't want to know about it. They went ahead and played back to me a recording of my conversation with a ‘Mr. Fernandez’ that was recorded at the time when my credit card details were given out.
The recording had been edited.
Eg. At the time I questioned ‘Mr Fernandez’ on the 30 days refund policy and mentioned that 30 days wouldn’t leave much time to return the package if I decided to cancel. His response was that “I had 50 days from when I received the package”
However, when the recording was played back to me on the phone the 50 days had been edited and it was now saying 30 days.
When I mentioned to them that the recording had been edited they became very defensive! After insisting that I knew they changed the playback recording they then replied ‘Alright if your not interested send the package back and you will get a refund’
I sent the package back two days after I received it on the 17th of March. After emailing them countless times to find out when my refund was coming, my emails were never returned.
I persisted for the next 2 and a half months, ringing the company at least twice per week. There was constant trouble getting through to the right person at customer service. Excuses such as ‘the person your after is away today but they will call you back’ which obviously never happened.
Finally I managed to speak to someone and was told the refund will take at least 30 working days.
I was then informed with an excuse that they ‘tried to put a refund back into my account and it wasn’t going through’
It was only when I contacted City Bank Credit to check why the transfer wasn't going through that they finally gave up!
On the 24th of June 2017, the full refund was put back into my account.
My advice to people in the same situation is to keep on persisting. Call them, try speaking to the same person every time! Even though they will try and avoid you like the plague. DON’T GIVE UP!
GOOD LUCK!

J
J
JIM .Melbourne Aust.
Melbourne, AU
Jun 28, 2009 2:13 am EDT

SUCCESS STORY!
I live in Melbourne, Australia. On the 20th February 2017 I had the same phone call stating that I had won a holiday to Florida at a cost of US$998
Like the thousands of others out there, I had the pressure put on me and was sucked into the ‘cancel within 30 days for a full refund policy’
Once I had transferred the credit card details, I was then informed of new conditions such as ‘your cruise is an extra US$300 and you must attend time share seminars whilst in the state of Florida” and so on.
I rang them two weeks later to cancel the holiday and I was then informed that I was unable to because they had already sent the package to me.
I insisted to them that I had changed my mind but they didn't want to know about it. They went ahead and played back to me a recording of my conversation with a ‘Mr. Fernandez’ that was recorded at the time when my credit card details were given out.
The recording had been edited.
Eg. At the time I questioned ‘Mr Fernandez’ on the 30 days refund policy and mentioned that 30 days wouldn’t leave much time to return the package if I decided to cancel. His response was that “I had 50 days from when I received the package”
However, when the recording was played back to me on the phone the 50 days had been edited and it was now saying 30 days.
When I mentioned to them that the recording had been edited they became very defensive! After insisting that I knew they changed the playback recording they then replied ‘Alright if your not interested send the package back and you will get a refund’
I sent the package back two days after I received it on the 17th of March. After emailing them countless times to find out when my refund was coming, my emails were never returned.
I persisted for the next 2 and a half months, ringing the company at least twice per week. There was constant trouble getting through to the right person at customer service. Excuses such as ‘the person your after is away today but they will call you back’ which obviously never happened.
Finally I managed to speak to someone and was told the refund will take at least 30 working days.
I was then informed with an excuse that they ‘tried to put a refund back into my account and it wasn’t going through’
It was only when I contacted City Bank Credit to check why the transfer wasn't going through that they finally gave up!
On the 24th of June 2017, the full refund was put back into my account.
My advice to people in the same situation is to keep on persisting. Call them, try speaking to the same person every time! Even though they will try and avoid you like the plague. DON’T GIVE UP!
GOOD LUCK!

J
J
JIM .Melbourne Aust.
Melbourne, AU
Jun 28, 2009 2:13 am EDT

SUCCESS STORY!
I live in Melbourne, Australia. On the 20th February 2017 I had the same phone call stating that I had won a holiday to Florida at a cost of US$998
Like the thousands of others out there, I had the pressure put on me and was sucked into the ‘cancel within 30 days for a full refund policy’
Once I had transferred the credit card details, I was then informed of new conditions such as ‘your cruise is an extra US$300 and you must attend time share seminars whilst in the state of Florida” and so on.
I rang them two weeks later to cancel the holiday and I was then informed that I was unable to because they had already sent the package to me.
I insisted to them that I had changed my mind but they didn't want to know about it. They went ahead and played back to me a recording of my conversation with a ‘Mr. Fernandez’ that was recorded at the time when my credit card details were given out.
The recording had been edited.
Eg. At the time I questioned ‘Mr Fernandez’ on the 30 days refund policy and mentioned that 30 days wouldn’t leave much time to return the package if I decided to cancel. His response was that “I had 50 days from when I received the package”
However, when the recording was played back to me on the phone the 50 days had been edited and it was now saying 30 days.
When I mentioned to them that the recording had been edited they became very defensive! After insisting that I knew they changed the playback recording they then replied ‘Alright if your not interested send the package back and you will get a refund’
I sent the package back two days after I received it on the 17th of March. After emailing them countless times to find out when my refund was coming, my emails were never returned.
I persisted for the next 2 and a half months, ringing the company at least twice per week. There was constant trouble getting through to the right person at customer service. Excuses such as ‘the person your after is away today but they will call you back’ which obviously never happened.
Finally I managed to speak to someone and was told the refund will take at least 30 working days.
I was then informed with an excuse that they ‘tried to put a refund back into my account and it wasn’t going through’
It was only when I contacted City Bank Credit to check why the transfer wasn't going through that they finally gave up!
On the 24th of June 2017, the full refund was put back into my account.
My advice to people in the same situation is to keep on persisting. Call them, try speaking to the same person every time! Even though they will try and avoid you like the plague. DON’T GIVE UP!
GOOD LUCK!

J
J
JIM .Melbourne Aust.
Melbourne, AU
Jun 28, 2009 2:10 am EDT

SUCCESS STORY!
I live in Melbourne, Australia. On the 20th February 2017 I had the same phone call stating that I had won a holiday to Florida at a cost of US$998
Like the thousands of others out there, I had the pressure put on me and was sucked into the ‘cancel within 30 days for a full refund policy’
Once I had transferred the credit card details, I was then informed of new conditions such as ‘your cruise is an extra US$300 and you must attend time share seminars whilst in the state of Florida” and so on.
I rang them two weeks later to cancel the holiday and I was then informed that I was unable to because they had already sent the package to me.
I insisted to them that I had changed my mind but they didn't want to know about it. They went ahead and played back to me a recording of my conversation with a ‘Mr. Fernandez’ that was recorded at the time when my credit card details were given out.
The recording had been edited.
Eg. At the time I questioned ‘Mr Fernandez’ on the 30 days refund policy and mentioned that 30 days wouldn’t leave much time to return the package if I decided to cancel. His response was that “I had 50 days from when I received the package”
However, when the recording was played back to me on the phone the 50 days had been edited and it was now saying 30 days.
When I mentioned to them that the recording had been edited they became very defensive! After insisting that I knew they changed the playback recording they then replied ‘Alright if your not interested send the package back and you will get a refund’
I sent the package back two days after I received it on the 17th of March. After emailing them countless times to find out when my refund was coming, my emails were never returned.
I persisted for the next 2 and a half months, ringing the company at least twice per week. There was constant trouble getting through to the right person at customer service. Excuses such as ‘the person your after is away today but they will call you back’ which obviously never happened.
Finally I managed to speak to someone and was told the refund will take at least 30 working days.
I was then informed with an excuse that they ‘tried to put a refund back into my account and it wasn’t going through’
It was only when I contacted City Bank Credit to check why the transfer wasn't going through that they finally gave up!
On the 24th of June 2017, the full refund was put back into my account.
My advice to people in the same situation is to keep on persisting. Call them, try speaking to the same person every time! Even though they will try and avoid you like the plague. DON’T GIVE UP!
GOOD LUCK!

J
J
JIM .Melbourne Aust.
Melbourne, AU
Jun 28, 2009 2:09 am EDT

SUCCESS STORY!
I live in Melbourne, Australia. On the 20th February 2017 I had the same phone call stating that I had won a holiday to Florida at a cost of US$998
Like the thousands of others out there, I had the pressure put on me and was sucked into the ‘cancel within 30 days for a full refund policy’
Once I had transferred the credit card details, I was then informed of new conditions such as ‘your cruise is an extra US$300 and you must attend time share seminars whilst in the state of Florida” and so on.
I rang them two weeks later to cancel the holiday and I was then informed that I was unable to because they had already sent the package to me.
I insisted to them that I had changed my mind but they didn't want to know about it. They went ahead and played back to me a recording of my conversation with a ‘Mr. Fernandez’ that was recorded at the time when my credit card details were given out.
The recording had been edited.
Eg. At the time I questioned ‘Mr Fernandez’ on the 30 days refund policy and mentioned that 30 days wouldn’t leave much time to return the package if I decided to cancel. His response was that “I had 50 days from when I received the package”
However, when the recording was played back to me on the phone the 50 days had been edited and it was now saying 30 days.
When I mentioned to them that the recording had been edited they became very defensive! After insisting that I knew they changed the playback recording they then replied ‘Alright if your not interested send the package back and you will get a refund’
I sent the package back two days after I received it on the 17th of March. After emailing them countless times to find out when my refund was coming, my emails were never returned.
I persisted for the next 2 and a half months, ringing the company at least twice per week. There was constant trouble getting through to the right person at customer service. Excuses such as ‘the person your after is away today but they will call you back’ which obviously never happened.
Finally I managed to speak to someone and was told the refund will take at least 30 working days.
I was then informed with an excuse that they ‘tried to put a refund back into my account and it wasn’t going through’
It was only when I contacted City Bank Credit to check why the transfer wasn't going through that they finally gave up!
On the 24th of June 2017, the full refund was put back into my account.
My advice to people in the same situation is to keep on persisting. Call them, try speaking to the same person every time! Even though they will try and avoid you like the plague. DON’T GIVE UP!
GOOD LUCK!

T
T
tricia
, IE
Jun 02, 2009 6:14 pm EDT

I live in ireland and had the same phone call yesterday. I told the guy on the phone i did not have a credit card on me as i was at a family bbq he told me to borrow a family members card and use that when i said i wouldnt he said to get a taxi home and get my own card i said i would do no such thing and he got very abrupt. I asked why i should pay anything, if i had won a holiday it should be free, he got very ratty and abrupt. The details he gave me were as follows, the initial call to me was made by a girl who said her name was Aliasha from Astar the address given was 12421 north florida avenue, c 220, Tampa, Florida 33612. The guy came on next and said he was the travel rep, he said his name was Ricky Warren. When i said that if i had won the prize he could contact me the next day at the same time 19.45 irish time he became very annoyed and said the offer was only open for that one day and if i wished to travel i would have to pay full price and gave me a number to call [protected]

O
O
one more
Melton, AU
May 20, 2009 9:21 pm EDT

I got a call last night - I was very excited to hear that I had won a holiday - 85% of one anyway - lost in the excitement - and the very slick presentation of the 3 staff members - talking at one hundered words a minute - in their home land accent - this could be real - however my partner read the riot act to me - I felt sick to the stomach - what have I done - yep the banks say it all the time - dont give your details to anyone - well this anyone did just that in the euphoria - this was the first thing I had ever won - what are the chances - what I am now left with is the mess of trying to get my money back - big chance of that happening - not. So this leasson has cost me $1300 australian dollars - never again.

J
J
jezseb
Adelaide Metro Area, AU
Apr 30, 2009 5:02 pm EDT

Also if you found a way that makes them stop calling if you could let me know would be great. everytime i say to them to stop calling they hang up and i will get a call at 5am the next morning

J
J
jezseb
Adelaide Metro Area, AU
Apr 30, 2009 4:58 pm EDT

They call me EVERY MORNING at least 5 times and they dont realise that the time difference in australia is ALOT! I have asked them numerous times to take me out of there system. I never entered a competion and have no idea how they have my phone number and name!

S
S
sucked in too
Perth Metro Area, AU
Apr 09, 2009 5:46 am EDT

Yep another one here too.
If Asar are all above board then how come thye haven't come out and proved this to be all above board? of course except for "NONYABUISINESS" how didn't sound very professional or bussinesss minded to me.

K
K
Kathleen B
, NZ
Mar 23, 2009 7:05 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi I am from NZ and have also been ripped off by Astar. They said that I had 30 days to change my mind and they took half of the money for the trip. I returned the tickets and then they said it would take 30 working days to return my money. I was not very keen on the idea of the trip but was talked into it and feel very stupid.
I have been in contact with them but they have still not returned the money. Has anyone out there got a refund from these people?
Kathleen B

P
P
Private
, IE
Mar 11, 2009 9:55 am EDT

I recieved a call today and they informaed me that I could travel to Orlando Florida within 18 months for a minimum price of €791. I am very cautious of this because of all the stories I have read about Astar on this website. I think the only action to take in this matter is to decline to give any of my credit card details and let it go.. Has anyone any comment on this?

D
D
diane duce
Huddersfield, GB
Feb 12, 2009 1:05 pm EST

I just been contacted by astar travel by phone on 12 february 2017 he said i have won a holiday. i ask if it was a con he said no .he ask if i was married isaid yes he said do you need is permission from him i said yes .he said he will ring back and he give me the website and i got on this site i have read all the complaint about this astar travel and when he ring back i will tell hem to get lost thankyou all

G
G
gem
, IE
Jan 28, 2009 3:08 am EST

i received call yesterday saying i could go florida etc for 700.and a dhl courier would drop tickets to my house etc.after about half hour n phone the subject of, do you have visa or master card came up, i said visa even though i dont have either, then next question was the expiry date, when i said didnt have card on me, they said could u get one of someone else, i replied no, they said would ring back today and have a card ready to avail of this offer.is this a scam?has anybody actually gone to florida and has positive feed back?please reply asap.thanks

K
K
Karen
,
Nov 03, 2008 1:06 pm EST

just to say that astarnow has just rung me to advise me that my charges have been reversed me still gota wait for statement tho an will let you know wat the outcome is in saying that please make sure that you ask every question possible infact i wouldnt even think about asking anything its just another scam an very costly maybe ok for whoever lives in the area thats about all unless you are rich

A
A
AARON
,
Oct 17, 2008 2:24 pm EDT

I received a phone call saying ive won a 2 week holiday for 2 people in Florida allso

A
A
Anonymous
,
Aug 30, 2008 7:39 pm EDT

Yes, companies like ASTAR are a total RIPOFF. They play on peoples emotions, and with calls to Europe, they use the language barrier to their advantage. This trip is no bargain at all. Your accommodations are only for 2 people! Sure, you can take 4 people, but you will need to try to squeeze them all into only one room! Most people decline the cruise option; after all, paying the departure fees and port taxes IS paying for the entire cruise, which, by the way, is for ONLY TWO PEOPLE! Hey but just for you, they will add an extra 3 days and 2 nights in Las Vegas! You just need to spend another boat-load of money to get yourself there. Are you getting the idea yet? Your 'small promotional fee' is going to turn into thousands of dollars for plane tickets, room taxes, port fees, and on and on. Most people never use these trips. It winds up being 100% pure profit for companies like ASTAR Travel.

If you have been robbed by companies like ASTAR you need to investigate and find out what your rights are. Realize ONE MAIN THING here. Companies like ASTAR are breaking the laws of the USA, and the State of Florida! They do not want you making alot of noise and drawing a bunch of attention to them. So, remember one thing here; 'The squeaky wheel gets the grease!' So make some noise. Email ASTAR and let them know that you are not going away until you get your money back. Send correspondence to officials in the State of Florida, and Government officials of The City of Tampa, Florida.

According to the laws in Florida governing sellers of travel, you are supposed to be sent a WRITTEN COPY OF THE RECORDING AUTHORIZING THE CHARGE TO YOUR CREDIT CARD. Did any of you get this? Of course not! Why? Because ASTAR is breaking the law and they don't want you knowing your rights. YOU ALSO HAVE A RIGHT TO A FULL REFUND WITHIN 30 DAYS! YES, 30 days, but ASTAR will lie and tell you it is only 10 days.

VERY, VERY, IMPORTANT, READ THIS...

As soon as you realize you have been ripped off, CALL YOUR BANK! Did you get that last part? I said, CALL YOUR BANK! Yes, call your bank and DISPUTE THE CHARGE on your Visa or MasterCard. Tell the bank you were scammed. Tell them you did not receive a WRITTEN COPY OF THE RECORDING AUTHORIZING THE CHARGE TO YOUR CREDIT CARD. Any reputable Bank will have the authority to reverse the charge to your credit card, sometimes even several months after the charge.(This is known as a CHARGEBACK) I WILL SAVE THE BEST FOR LAST! Thieves like ASTAR TRAVEL can not stay in business without a Merchant Account. What is that you ask? A merchant account is what allows them to charge services to your credit card. Without a merchant account, ASTAR Travel is out of business. Every time a Bank reverses a charge to a credit card, IT COSTS ASTAR A FEE, and it issues a strike against their merchant account! Too many strikes, they lose their merchant account, and they are no longer authorized to take payments by Visa or MasterCard! Then they would be out of business.

How do I know these things? I WORKED AT ASTAR! I didn't know it was a scam when I started working for them, but I am not stupid. Last but not least, I would like to sincerely apologize for anyone out there that I may have hurt when I worked for ASTAR. I hope something I have said here might help some of you to get your money back. Remember, don't give up. You can get your money back, sometimes even several months later. Good luck!

Anonymous, Tampa, Florida

A
A
angel
,
Aug 15, 2008 2:24 am EDT

We are also one of the victim so I file my complain at http://www.800helpfla.com/complnt.html
Florida Department of Agriculture and Consumer Services

I suggest you also file your complain at /URL removed/?q5=astar&Search=Search&q1=ALL&q4=&q6=&q3=&q2=&q7=&searchtype=0&submit2=Search%21

Good luck and I hope it helps you.

A
A
angel
,
Aug 15, 2008 2:23 am EDT

We are also one of the victim so I file my complain at http://www.800helpfla.com/complnt.html
Florida Department of Agriculture and Consumer Services

I suggest you also file your complain at /URL removed/?q5=astar&Search=Search&q1=ALL&q4=&q6=&q3=&q2=&q7=&searchtype=0&submit2=Search%21

Good luck and I hope it helps you.

J
J
jenni
,
Jul 22, 2008 12:00 pm EDT

I need to clear a few things up about:
Astar (aka All Seasons Travel) 12421 N Florida Ave suite C-220, Tampa Fl 33612

1st, every person who is called by Astar, is done so because they have filled out a registration form on the internet, willingly giving up all their personal information such as: their first and last name, street address, e-mail address, phone numbers for their home, mobile, and work, their age bracket, income bracket, marital status AND their spouses name.

2nd, for those of you who live in Canada and like to pretend you were called any later than 5:30p.m need to stop because the office shuts down at 5 and there isn’t a soul in the building after 5:30 not to mention we are in the same time zone, so good try I guess.

3rd, every MasterCard made starts with a 5 and every visa starts with a 4, so stop acting like they’re trying to pull one over on you…it’s common sense not a parlor trick.

4th, the reason why most people get hung up on, if they really do get hung up on seeing as international calls drop so fast they’re heads spin, is because at 5:30 after being there all day, and dealing with unappreciative, disrespectful ###s, they aren’t going to sit there and play “stump the telemarketer” all night. Cute as it is, they have better things to do.

5th, anyone who claims their representative told them anything along the lines of: won a trip, airfare included, free, partial payments, cant cancel, already have your credit card number, etc… is gravely mistaken, there are strict rules delegating what reps can and can’t say while on the phone, not to mention the calls are recorded and all the big guys in the company listen to them and fire people accordingly to what’s being said on the line.

6th, to everyone who thinks they are god’s gift to us and their complaints need to be dealt with before everyone else’s need to pull the stick out of their ###, smell it, and realize that their wrong, and their ### does stink, so the other 10, 000 people ahead of them in the proverbial customer service line…still get to go before them.

7th, we deal with Visa and MasterCard on a daily basis, do you think if we weren’t a reputable company they would have anything to do with us?

8th, look up Disney World on any of these sites and see how many people complain about them, they are “the happiest place on earth” and yet the handful of angry, bitter, pathetic, I-never-smile people out there have to have something to complain about. Boo-hoo for you ###.

8th, anyone who is stupid enough to let their pre-teens and little kids surf the internet and fill out forms with their parents personal information on it need to be sterilized… you do realize there are child predators and porn and all sorts of trouble on the internet right.

Now in closing I am going to tell you what the promotion is and how it works from beginning to end:
First you fill out the registration form on the internet which is scattered around due to the likes of Google, and other engines. If you match our needed criteria (over the age of 21, not a full time student, and a member in good standing with either Visa or MasterCard) your form will be printed off into a lead (only a small percentage of families from the 50 countries dealt with will turn into leads, this is the luck of the draw). Then you will be called to make sure nothing has changed and you still qualify, NOT WON! QUALIFY!
After answering the qualifying questions, your rep will go over your holiday with you, before doing that the first thing out of their mouth will be “You need to get yourselves to Florida anytime in the 18 months to take your holiday is that enough time” and as a rule they need an out loud YES to be able to continue, this is them politely telling you "get your own plane tickets people":

For Canada and the UK: 6 days/5 nights in Orlando with 2 tickets to universal and 2 tickets to city walk, then 3 days/ 2 nights in ft Lauderdale by the beach, then 2 night cruise on regal empress to Bahamas, then stay in Bahamas, then bonus trip to Puerto villarta, Mexico. Cost to stay in Bahamas is 199 per person. Cost for entire 4 person trip= UK and Canada: $998 us dollars + airfare to get to US + $199 for Bahamas (optional)

For everywhere else: 7 days/ 6 nights in Orlando same tickets, same everything else, except no bonus trip. Cost to stay in Bahamas is 249 per person Cost for entire 4 person trip=Everywhere else: $998 us dollars + airfare to get to US + $249 for Bahamas (optional)

You are being offered a $5000 holiday for just a fraction of that price the company is kicking in 85% of the entire cost to get you to go on a tour of timeshares and tell your friends our big boat was pretty.
Now you just have to sit through a time-share tour so later you can laugh and say...well those time shares were pretty but I'm not buying, thanks for the holiday though suckers.
And they smile and say "you betcha...now go tell your friends so we can keep spending money on people who won't buy anything", and... STOP LOOKING A GIFT HORSE IN THE MOUTH!

J
J
Janet
,
Jun 14, 2008 10:44 am EDT

Thank you for posting. They are still at it. I received a call on June 14th before 7pm. And they gave me similar details. The only difference was that they told me they would charge me $290 US for registration fees, and $5 per night in hotel costs. I would also be charged 10% of the regular cost of the flight to Florida.

When I asked why I needed to provide my credit card information immediately, they told me that I needed to secure my registration with Disney World in order to keep the prize. I repeatedly asked to be mailed, or emailed the prize information, and they refused stating that I would lose my prize.

I was very apprehensive to provide my credit card... but they were very convincing. While I was on the phone with them, my boyfriend pulled up your comment. Had you not posted, they probably would have convinced me too. Thanks again.

BTW... I did win an all-inclusive trip earlier this year to Mexico. And when you do win a legitimate contest, there is no rush to book immediately. There is no high pressure sale.

J
J
joe
,
May 15, 2008 7:38 pm EDT

When you win something, and then pay 998 dollars to get it, you sound like an idiot...