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Asplundh Tree Expert
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1.0 71 Reviews

Asplundh Tree Expert Complaints Summary

1 Resolved
70 Unresolved
Our verdict: If considering services from Asplundh Tree Expert with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Asplundh Tree Expert reviews & complaints 71

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11:12 pm EDT
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Asplundh Tree Expert Complaint

There was a ASPLUNDH truck on my block trimming trees at around 11:20am Monday. I notice the truck because of the loud noise but did think anything of it just people working on the trees. When I went out around 1:30pm and notice the scrape on the drivers side of the door. I got in my car and approached the gentleman the was standing on the ground. The truck was still on my block so I was able to catch them and discuss what may have happen. As I was speaking with the gentleman on the ground explaining why I would like more info on your company. He said no because he believed he didn't damage any vehicles while they were working. I ask him can he give me more info on company and a local no. He said again no because he did not damage any vehicles. Then he started talking spanish to the gentleman he was working with. That gentleman extremely angry started yelling at me saying I'm lying all I wanted was money. Since I couldn't deal with him I turned my attention back to the gentleman that was on the ground with I pointed out the scratch and he assured me again that they were very careful and did not damage any cars. The man that was on top on the truck kept speaking very lound angry and that he was going to call the police. I said ok I will wait. He got on the phone with someone. Meanwhile I ask the gentleman that was standing on the ground would he give me your name. He politely said no. I said ok. When the gentleman that was on top of the truck hung up his phone call he yell at to call the police. I did they came out right away. He advised me not to make a police report. You both were not driving do the street and an accident happened. You was parked in front of your house legally and these gentleman were working. It may be better to just contact the company about their behavior that was totally unnecessary. As a resident parked legally in front of my resident. I should have the ability to ask questions and not be called a liar, yelled at berated. When I as giving respect I believe I deserve it in return.

Desired outcome: I'd appreciate a responseThat worker on top of the truck disciplined for the way he spoke to me totally uncalled for.The the scratches be removed from my vehicle.

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4:22 pm EDT

Asplundh Tree Expert Duke power sent them to trim trees. Horrible job and destroyed my garden

6/6/2022 12-3pm We was told they would need to cut on 2 trees. They cut 7 trees! Straight up murdered our tress, garden, and left the mess. Took entire sides of the trees off. And others trees are still in the power lines, they didn't take all the branches off one sides of those. Just the ones in our yard was destroyed. Trees was even more than 15 feet away from lines was cut just because they parked the truck in our yard. The workers didn't give a crap about leaving mud tracks in our yard, stepping on plants in our garden, having limbs damage our sprinkler system we just got fix.

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2:28 pm EDT

Asplundh Tree Expert Trimming of trees for FPL electric company in Ft. Lauderdale

Asplundh was trimming the trees near the powerlines at the rear of my property approx 2 weeks ago and did a awful hack job on the trees. I called FPL and complained and a supervisor stopped by and looked at the awful job that was done. Then two guys from your company just stopped by thinking they were going to trim them so they are neater looking. but nope. I have to sit and look at dead branches hanging, trees hacked and my 5 year old could have done a better job.

Desired outcome: I would like for someone to come and trim them neat even across somewhat. As you will see in pictures the hack job that was done and nothing is neat about it. I have to sit and look at this which does not say much for your company.

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6:19 pm EDT

Asplundh Tree Expert Driver

Driver in Topeka, KS at the intersection of SE Forest and SE Sardou streets thought it was good practice passing a school bus with the stop sign out and 8 ways blinking. This happened at approximately 3:35 PM on Thursday March 7, 2022. I was assisting a disabled student off the bus and this driver was more concerned passing the bus just as I pulled in the sign and was pulling away. He almost broadsided my bus. This driver proceeded to speed through a posted school zone faster than 20 mph as posted by the giant blinking lights. He proceeded over a bridge heading North on SE Sardou over a bridge into North Topeka. I tried to get the phone number off the back of this pick up truck, but I couldn’t due to his high rate of speed. I believe the “ If my driving sucks” number was R6661. This truck was being driven by a white male with very short brown hair and round face and tanned complexion. I will personally follow up with the closest corporate office to make sure this driver never does this again.

Desired outcome: Punishment for breaking school bus and zone laws due to his impatience

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10:08 am EST
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Asplundh Tree Expert Tree trimming that occurred when the helicopter with drop down saw was trees in our area

This occurred on Saturday February 26, 2022. The Helicopter with saw was trimming in our area. That in itself was not a problem, but the mess they left behind and the damage they did to our lane was inexcusable.

We are currently flooded in at our farm do to the flooding of Wills Creek in Coshocton County Ohio. The tree trimmers trimmed along the power line here at our farm. I know they could havce gotten here at the time to chip up the branches, but instead just left them where they fell.

The worse part is that our only way out from our flooded farm is by a drive back of our barn. Your employees in their trucks made a muddy mess of the drive and it is our only way out of here when we are flooded.

I expect them to repair this damage to the drive and come to chip up the brush. Please contact me T [protected] Nate McNeal

Desired outcome: Chip up the brush and repair the driveway that they damaged so badly.

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7:12 pm EST
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Asplundh Tree Expert Tree pruning

The company came over recently one morning and pruned a few of my backyard trees along my easement. I assume at the bequest of WE Energies because I didn't call them.

When my neighbors came home, they saw the debris that was left behind in their backyard and were not impressed. I wasn't either.

I have had a great relationship with my neighbors thus far and I hope to keep it so. If their shoddy cleanup work threatens that, I strongly urge all not to use them in the future.

Desired outcome: Better respect for other people's property.

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9:03 pm EST
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Asplundh Tree Expert Workers not working but just standing around doing nothing on my property

On January 24 around 2PM Asplundh workers came to trim trees under the power lines on my property. I wasn't home when they arrived and when I came home they had driven past my no trespassing signs, opened my pasture gate, drove over a single strand hot wire fence and parked in the middle of my pasture. There is an easier way to access the power line than this. They shorted out my fence in the process by hooking a gate handle around a steel metal post instead of hooking it to the proper wire loop where it was originally hooked. They walked all over the place where there weren't even any power lines. They mostly just stood around in a group of three talking and smoking while one worker was cutting small trees under the lines. It took them about 1.5 hours to talk/smoke/cut trees in a small area. Most of the time it was one or two cutting and the other two watched or smoked. Then they walked around some more and went into my woods and stood for about 45 minutes (around 3:30-4:45) and talked, smoked and played in the branch. At the end of this time they walked a round about way and drove away, apparently quitting for the day. I don't mind them doing the job they are here to do, however, I do not want them moving fencing, parking in my pasture, hanging out in my property while not working etc. This is private property not a park and recreations location.

Desired outcome: ask where would I like them to park take their unusually long breaks elsewhere

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4:25 pm EST

Asplundh Tree Expert Tree "trimming"

These guys cut down two 4 ft pines, and one 15 ft pine for no clear reason. They are giving me three 2 ft Laurel's. They are criminal tree butchers and seem to answer to no one. I explained the situation repeatedly

They also left me two days of cleaning up branches cut for the power company. A tree took down a power line and they left it lay.
I am 76 and cant keep up this kind of labor.

Desired outcome: Three large evergreen treas for replacement

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10:24 am EST

Asplundh Tree Expert Power line clearing

Yesterday I asked a worker who was trimming our trees to leave the cuttings from our large oak for me to cut up as firewood. I mean it's our tree so I figured they would do as I asked ...instead I was totally ignored and my wood is now gone. I was told when I confronted the workers that they was not informed by the guy I told not to take the wood because I have a woodstove..now how come this isn't stealing? I'd like compensation. I would take pictures but of what my wood isn't there to take a pic it's been stolen. Also there's damage to my trees at the end of my driveway from fallen branches while cutting other trees and these trees where bought by me years ago. Damage to my personal property.

Desired outcome: Compensation for wood and damaged trees

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4:24 pm EST
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Asplundh Tree Expert Tree trimming

These guys are a bunch of the laziest people I've ever seen in my life they spent one hour working in the rest of the day standing around or cooking food on my table no one speaks English and they made rotts all around the property I can't believe people get paid for this kind of work I'm guessing DTE or consumers owns them and gets kickbacks or else they wouldn't be so stupid as to hire such a piece of s*** company they literally sent out two trucks and six guys to do what one actual tree guy could get done by himself

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2:26 pm EDT
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Asplundh Tree Expert A tree fell on my chain link fence

August 2021 - Asplundh Tree Expert was trimming trees for Dominion Energy Virginia. The trees were being cut on the property behind my home. A tree fell on a chain link fence that is my yard and completely tore the back down. The damage is so bad that the complete section of the fence needs replacing as well as checking the post holding the fence.
I have talked to the supervisor of the job and have not gotten anywhere with this guy except attitude. He wants to do a cheaper fix which is not an option.

Asplunch Tree Supervisor of the job: Nick Harmon [protected]

My Name: Eleanor Pearson 109 Hollyberry Drive Gretna, VA. 24557
[protected]

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11:14 pm EDT

Asplundh Tree Expert Property Damage/Tree Branches Left In Yard

After getting home from work today I found multiple large (>4in diameter) branches down in my backyard. They were all laying on top of a row of boxwood bushes planted beneath the tree they cut. All the bushes are now completely flattened. This same situation happened less than 6 months ago and I was forced to replace the flattened bush. Both times the branches were left for me to remove from on top of my bushes. This is extremely unprofessional and lazy work done by the company!

Desired outcome: I want money to replace my damaged bushes!

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1:48 pm EDT

Asplundh Tree Expert Personal property damaged/rude/blocking turn around/ parked in private drive and refusing access

2020 Asplundh was granted access to my yard to remove trees. Trees were felled and left laying for weeks. I was assured before they left everything would be cleaned up. Once trees were cut, I noticed they had blocked my drain therefore flooding the yard. When the workers returned I pointed this out and was assured everything would be returned to the way they had found it. They continued to cut shrubbery and trees on the property adjoining mine and stacking it at my walk way. I was told they would be back in a week or two to finish up that the chipper shredder had torn up. This May a year later, they have yet to return. I cleaned the mess up myself and have had to hire an excavator to divert the water running through my yard due to the humongous trees that had been left laying.
Today, May 4, 2021 I had a visitor at my home. When she left my home she went above the house to the turn around where Asplundh workers were PARKED IN THEIR VEHICLES and asked them to move so that she could turn. They informed her that they did not have to move that they were working. Which they clearly were not or they would not have been sitting in their vehicles. They afterwards pulled their vehicles (including the one parked in my driveway) across the ditch onto the property of which they supposedly were working.

Desired outcome: I would like an apology to say the least, and I never want them on my property again!

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YdennekDestiny
Daytona beach, US
Aug 09, 2022 9:26 am EDT
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This has happened twice this week. They should not be blacking ANYONES driveway, for one they are not working, they are just sitting in their vehicle.

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6:16 pm EST
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Asplundh Tree Expert My yard

Was gonna dump mulch and was told not to come in yard when wet. They told me today 12/8/2000 it would be a couple days. 2 trucks got stuck in my yard and tore it all to HELL. I want it fixed ASAP or I will contact a lawyer I have pics of trucks and my yard . Also this is night at 6:11 pm and dark out now my number is [protected] so some one needs to contact me

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5:27 pm EDT
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Asplundh Tree Expert Tree trimming around electrical lines

For the entire week of Sep. 23rd - 29th, 2020, I have witnessed Asplundh "Tree Experts' mutilate trees throughout our community, taking the extra wood to sell for profit as wood chips. They have taken down far more than is necessary to clear the power lines. I have lived in this home for two decades and have witnessed this job being done other times and never have they taken as much as they have this week. The century old oak tree in my front lawn which I have an economic invested interest in having had it meticulously cut by professionals many times has been decimated. They have taken over half of the tree and in a way which compromises the integrity of the tree. And, they have done this to all the trees that line our neighborhood. Although I couldn't stop them from cutting it down as well as dozens of others that they destroyed, I kindly asked them to leave the branches in my yard and I was told I could have as much as I wanted. Of course I can, it is my property. So I started pulling large branches away from the street far up into my yard. Many members of the crew saw me do this and despite it they still took all of the branches to the wood chipper. They didn't leave me a single branch. They are plundering our trees, taking more than needed in order to make a profit off the chipped wood! This is stealing, flat out, no way around it. This is criminal behaviour and I am furious. What possible compensation is there for a dead 100 yr. old chipped oak tree or the silver maple they left as a 12' stump in my neighbors yard. Who is supposed to pay to have these huge stumps removed? And what about the fact that their huge trucks are literally tearing up our streets and doing damage to our driveways which they should NOT be parking on. And what about the limbs that are falling and damaging yards and fences? And what about the messes they are leaving, literally leaving 12' tall stumps and leaving branches hanging from the power lines they are here to protect. These beautiful trees are destroyed and Asplundh will profit from the extra wood they stole. Also, no consideration for the hawks nests and other habitat these trees provide. They are not arborists, they are plunderers, therefore"Asplunder" is their new name and I will spread this over every social media channel I can. I want the wood chips back since there is no other compensation that could possibly recover the long term damage done as these trees have now been compromised. I had decided I would use the wood to make furniture, landscaping, hugelculture and other things that would serve the wasted tree better and now not only has this tree been stolen from us but any hope of salvaging it has also been destroyed.

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8:44 pm EDT
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Asplundh Tree Expert Destruction of personal property and trash left on my law

When the workers were finished I went outside and seen that they had broken all of my lawn lights going up my driveway. They left tree trunks overnight which killed my lawn. It is now yellow. Not to mention the many cigarette butts found in my yard including trash. I am not for sure which workers did this but I find it to be very inconsiderate, very disrespectable and unprofessional.

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1:20 pm EDT
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Asplundh Tree Expert Problem resulting from tree trimming

Asplundh is contracted by our local power company, MLGW to trim trees that are near power lines. They have been working in my area for over a week now. I have already had to claen up behind them several times while they have been trimming on my property as well as my neighbors. We live in a rural area and have a lot of trees that span over property lines. Today they showed up and parked in my drive without prior notification to trim on two trees that are at the end of my driveway. Neither tree posed any immediate threat to the power lines but that is not what I'm posting about. They dropped a lot of limbs that landed on the side of my drive which has a very large, deep ditch with a culvert that goes under my drive. I tried to tell them that they needed to be careful but they went about their business. They disturbed the top rocks which are smaller and caused them to shift which has now left the area exposed to wash away. I pointed this out to them but they told me that after speaking to a supervisor (who was never on site) that they are not responsible because they took pictures and it supposedly looks like it did before. Unbelievable! I have spent a lot of time making sure that the rocks are placed carefully to prevent and issues with erosion or rocks falling. After reading a lot of posts I feel sure I won't get any satisfaction and will have to work on the ditch myself. I feel that this is ridiculous and I shouldn't have to come behind them and fix their problems. What ever happened to "leaving things the way you found them?" I plan to pursue this to whatever extent I can out of principle but based on what I have read I doubt I will get anywhere.

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Kim Anderberg
, US
Sep 29, 2020 6:39 pm EDT
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My apologies, not to say "but even worse" and belittle your experience. There is no monetary value that can be given on centuries old trees they are devastating. I witnessed everything you stated in your complaint and we experienced all these things, including the trucks parking on private property causing damage. Especially the wasteful hacking they did unnecessarily to the trees thereby creating a larger yield for their own profit.

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Kim Anderberg
, US
Sep 29, 2020 5:35 pm EDT
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Have you received any resolution from your complaint? I have had the same experience but even worse as they have mutilated trees in our neighborhood, going far beyond what is necessary to clear the power lines so they can profit from the woods chips. This has to be stopped.

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Adam86
, US
Jun 06, 2023 11:32 am EDT
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Absolutely agree Kim, My wife and I arrived at our house around noon yesterday only to find a group of guys butchering our absolutely beautiful trees. They walked right by our private property sign and damaged so much of our yard. I'm shocked, I've never heard of this happening. The damage is uncompensatonable. Image a beautiful clean backyard with 100 year old maples just butchered. It's been 24hrs and the guys still haven't cleaned this up. As much as I hate I'm suing.

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12:25 pm EST
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Asplundh Tree Expert damage to private lawn by asplundh bucket truck while trimming trees for our local power co.

Asplundh tree trimmers who are under contract to trim trees for our local power co., Evergy, drove on my property on 1-20-20 while I was gone to lunch and therefore unable to see what was happening and creating and leaving 6" deep tracks that make it impossible to mow and maintain. I want the damage to the grounds repaired and the ground level once again so as to be able to mow the ground again as before.

W.L. (Bill) Schmidt 4647 Krueger St. in Bel Aire (Wichita suburb) KS 67220
[protected]

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9:06 pm EST
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Asplundh Tree Expert damage property while chopping tree down in my neighbor's yard.

My neighbor at 12 Timber Road had his huge oak tree cut down who lives behind my house at 236 walnut road glen cove. Treewas taken down on 12/ 19/2019. They told me to contact PSEG but now I find it out that it was all Asplundh trucks and contractor was Ralph Tesotory.
My yard, property and sprinkler system are damaged. I have filed a clas im with PSEG, however if your contractors are involved, then plase do the right tjing and compensate for the damage i incured.i have msny photos but i cannot attach them as ll here.

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4:13 pm EST

Asplundh Tree Expert a worker stealing

I know one of your all's Foreman's that steals gas 5 to 10 of the 5 gallon jugs every week he sales ur all's weed spray sales chain saws and all kinds of stuff and laughs bout it n I just don't think it is fair or right
He fills his father in laws Jeep up all the time his wife's car every other day it's just wrong n he laughs bout it call n u all fools for not catch n him
His name is Eddie Spicer he is a formal n hazard ky area somewhere
Thanks
My number is [protected] if u have questions

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1800 248 8733

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