The complaint has been investigated and
resolved to the customer's satisfactionResolved Armas Hill — Birding tour leader failed to pay
resolved to the customer's satisfaction
Tour operator Armas Hill (Focus On Nature Tours, Inc., Wilmington, Delaware) was paid well for a birding tour of Newfoundland, Canada, in July 2006. However, he failed to pay the bills and finally bailed out altogether, leaving the group floundering. Reports indicate this is far from an isolated event for this tour operator.
I am inviting anyone experiencing similar problems with this outfit contact me per my trip report website. My trip report can be read at http://pweb.netcom.com/~naturepark/
Before flying home to Delaware, Armas Hill admitted he had shorted us, but he has since then been totally unresponsive. He continues to advertise and collect funds for future trips, but I hope this warning will alert anyone that although there are good tour operators out there, this outfit isn't one of them.