I wanted to have my entire system replaced. The project manager was our BEST BUDDY, through this process. Did a great job getting us installed ASAP! I told them one of my biggest issues with the house was the air wasnt regulated properly, most of the air came out of the main vent right over top of the unit but was very poor through out the rest of the house. The PM assured me the install crew would take care of this. The install crew told me the PM would have to come back for a follow up and he would take care of it then. Well, here we are about two months after the install, and they have yet to come back and fix the issue. I have called and sent email repeatedly! I was assured the PM, his manager and the install manager were emailed about this issue. No response, I called again and demanded I would not leave a message or anything else! I needed to speak to a manager! About 5 minutes later a young guy answered the phone saying he was the manager, I really don't believe he was. He assured me he would have the problem addressed by the end of that day I called. Here it is the following week and I still have had not calls or contact. I'm about to lose my [censored] about it! They are completely blowing me off! This is a [censored] company!
Recommendation: Stay away!