Argus review: Car hire

In 20 years of renting cars around the world I've never had such bad experience and such useless customer service..

I was left stranded at 2am with elderly mother and child in foreign country without a car as it was refused by the actual car suppliers due to us not having IDP (on UK license). It is not mandatory according to Lithuanian and British governments. It is NOT required by the car suppliers either! It was for some odd reason though on the booking confirmation ticket that you'd open when actually collecting your car.

I have spoken with the supplier directly whom advised that if we would have made the booking with them directly we wouldn't be required to provide IDP.

When speaking with Argus so called customer service they played the blame game referring to the booking ticket rules (that go against government and actual supplier rules) and reminding me that I have agreed to this. They refused to speak with suppliers to clarify this as well refused us refund.

If you want to save yourself time, money and ruined holiday - don't use Argus! Go to your car hire places direct no matter how small they are!