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Archives.com

www.archives.com

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1.7

Overall customer rating from reviews and complaints

Archives.com earns a 1.7-star rating from 0 reviews and 44 complaints, showing that the majority of genealogy enthusiasts are dissatisfied with research experience.

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Archives.com Complaints Page 3 of 3

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10:53 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Archives.com no servive

signed up at archives.com to search for relatives and old friends. went thru the sign in process and opted for a year of service . provided the credit card number and registered my email address and password. went to sign in and it didn't accept the password i just registered even tho it said my registration was complete. a note said that they would email me a message to change my password .i'm still waiting for the email.

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3:20 pm EST
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Archives.Com/Paypal were both told within 3-4 minutes of joing Archives.com that the information provided by Archives.com was 30--40 years old, completely wrong information and I wanted the service cancelled asap and my $39 refuned.Paypal said I had to wait the 7 days and complain after they charged me when the whole point of telling Paypal was the...

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J
5:22 am EDT

Archives.com Simple low class scam by losers who depend on the user not reading the terms and conditions

First, they say FREE. So why does FREE require a credit Card? Next, they TRICK you into going through several steps/screens and then bam: no results unless you give them credit card information to see the results of the FREE query. Simple low class scam by losers who depend on the user not reading the terms and conditions and failing to CANCE the Service... these folds are depending on ripping off unsuspecting folks...

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Michael Welsh20
Philadelphia, US
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Sep 21, 2022 6:45 am EDT

Iam being charge 10.59 and I don't know why? I wanrmt it cancel immediately I never signed up for any of this please reimburse my $10.59 thank you

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James Meyer
Hutchinson, US
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Aug 02, 2019 5:15 pm EDT

I agree, These people are a scam. Didn't even give them our credit card number but they were still able to find it and charge our account. Called their NEW NUMBER [protected] and finally got through to a person. Demanded to know who they were and they only said Archives.com. I then demanded their Federal EIN and full business name and address so I can file a complaint. They promptly refunded all my money from the 4 months of their siphoning and never gave me that information. BEWARE, they can gather your information now without you even entering it.
They could not even tell me which card was used. Time to change our cards.

ARCHIVES.COM
[protected]
ARCHIVESSUPPORT@ARCHIVES.COM

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Brenda Copeland
Omaha, US
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Nov 11, 2018 9:43 pm EST

This company does not make it easy to cancel subscription, or even contact them. They are fast to take your credit information but very difficult to contact them. If I had not found the number to call on the complaint board I would have been unable to cancel the subscription.

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brotherade
Atlanta, US
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Oct 28, 2018 1:45 am EDT

do not remember using their services.

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kerri976
Baltimore, US
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Jan 07, 2017 10:53 pm EST

Went to order an uber home from work at 1 a. M. And its freezing... Not enough money in my account?! What. Couldn't figure out what this was, took me almost an hour... Seems they charged me $50! Wtf! Yes $49.95 and i didn't sign up for anything! I entered my card info then closed the window without agreeing... Was just checking the site out. Do not sign up for anything with them. I guess their systems copy everything.In no way would i ever pay that amount of money for anything like that... ###holes. Im sure the call to them monday will be a not very nice one. My bank wanted me to close my account and open a new one which i just dont want to do, as the length of an account can effect your credit and such. So pissed! And i know i didnt sign or agree becasue their is no login file or my pc for this site and i save all passwords etc. Scam scam and more of a scam. Dont even visit this site.

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Unhappy in Iowa
US
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May 03, 2011 4:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Advertised as a 7 day free trial to find Names. I tried one name; company said they had a match; I signed up for 7 day free trial. A different name appeared but 7 days later I was billed for $39.95 on Paypal. I never tried another in that free sites had better and more accurate information. I only wanted the free trial to see if it was good enough to spend money on. It was not! I had no way of knowing how to cancel before they nailed me.

This company is a scam and does not deliver the goods!

CP

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Robin Bertozzi
Orosi, US
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Oct 01, 2016 7:12 pm EDT

I am admittingly an idiot. I gave my credit card number then cancelled. I pay my card through online bill pay every month and rarely check the bill. Who knows how long I've been paying for this free service. I believe this was almost 4 years ago or more ($10 a month) I wish I could get my money back. WTH. I have never used this and spent a ton of money. I cancelled online today. I'll update this comment page as to whether they actually cancel.

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Kyle Hill
Waldport, US
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Jul 09, 2016 2:06 pm EDT

[censored]. Why is my first comment appearing just fine but anything else not appearing? This is downright censorship! You hear me mods this is downright totalitarian style of doing things.

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Kyle Hill
Waldport, US
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Jul 09, 2016 2:05 pm EDT

Newspaper archives dot com cannot be read on a tablet or smart phone and neither can Google News Archives. I've tried it and I doubt the creators are unaware of that fact hence no longer updating.

If news reading can be easily done on an Android then we have a chance but they are not going to please the 100 remaining PC users left.

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Kyle Hill
Waldport, US
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Jul 09, 2016 2:03 pm EDT

If newspaper reading can be done on a smart phone in a user friendly format then we have a chance of real newspaper archives being online. That is why Google News Archives likely closed down because they realized it's impossible to do it on Android and it's even more absurd to please the remaining 100 people who uses actual computers and not phones which have no internal memory.

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