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ArchitecturalDepot.com Customer Service

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Pacific Columns Inc.

505 W. Lambert Road
Brea
California
United States - 92821

Customer Support Phone Numbers

Mon8:00 AM - 6:00 PM
Tue8:00 AM - 6:00 PM
Wed8:00 AM - 6:00 PM
Thu8:00 AM - 6:00 PM
Fri8:00 AM - 6:00 PM
Sat8:00 AM - 12:00 PM
SunClosed
Plus

ArchitecturalDepot.com Complaints & Reviews

ArchitecturalDepot.com / poor customer service

Ar
Oct 26, 2017

I am very frustrated with the service quality they provide. I mean they don't even provide it, it's ridiculous. I have nothing negative to say about rates, they are appropriate, but this fact probably affects their customer service department work. I have a couple of questions, I think...

ArchitecturalDepot.com / many things should be fixed

St
Oct 09, 2017

The only thing I like about them is their prices. The rest should be fixed as soon as possible. Each time I deal with them issues occur. Not hard issues. Easy-to-resolve ones. First of all, I would fix your email system.Or I would hire people who would write replies. I'm sure you have them...

ArchitecturalDepot.com / custom painted shutters

Pi
Aug 06, 2017

We ordered custom painted wood composite shutters on June 21. I did not receive an inquiry from them about said color until July 12. I provided the paint color, manufacturer, and color code from the top of the can, and Keith Tett from Customer service, sent along this info to the warehouse...

ArchitecturalDepot.com / shipping my order

Mr
Jun 21, 2017

Ordered 4 sets of window shutters 5/29/17 stated it would ship between 6/6 and 6/12 as of 6/21 It has not been shipped. Very disappointed need to receive this order before 6/22 unfortunately that will not happen this must be taken care of immediately a change in shipping process or a...

www.architecturaldepot.com / Item arrived damaged

Re
Sep 11, 2015

Don’t buy from the company www.architecturaldepot.com, because they have sent me defective item. It arrived already in damaged condition and nothing worked, but the company refused to change the item and told me that they haven’t had any return policy and they weren’t happy that I wanted to...

Architectural Depot / Timeliness/Shipping

Da
Apr 17, 2013

I ordered 3 sets of shutters from this company on April 11, 2013. The status on their site said that the order would be shipped between the 12th a 14th of April. I called on the 17th of April after looking for my shutters all week. They told me they wouldn't be shipped until Friday...