Arabian Power Company (ITM O&M) review: liability letter (urgently required)

Dear sir,

I have requested for liability letter for my cc around 3 weeks back and I am following this continuously. Each time I call customer support, they inform that you will receive a call within 24 hours and no one had called me yet.
This kind of support is not what I expect from a company like fgb.
My old service request was sr 9705510. Today they called me & ask to initiate new service request.
My new service request no. Is sr 9763615. I don’t understand why there is a delay for such a simple service request. I want this to be resolved this by today.

Regards,
Al zaheer abdul hameed
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