APMEX
reviews and complaints

When it comes to investing in precious metals, American Precious Metals Exchange (APMEX) stands out as a trusted partner. With a 4-star rating from satisfied customers, APMEX has proven itself as a reliable source for gold, silver, platinum, and palladium products. Customers appreciate the vast selection, competitive pricing, and exceptional customer service provided by APMEX. Whether you are a beginner investor or a seasoned collector, APMEX offers a seamless experience with quick shipping and top-notch quality. Join the community of happy customers who have found success in their precious metals investments with APMEX.

I collect silver coins and compare prices and "deals" from various sites. Apmex is more than fair and I always get what I order within 5 days.

I regularly order from Apmex and love the wide selection of products available to me and my customers. I usually order silver bullion coins from around the world

One of the top(one of my top)PM companies on the internet, have been a customer for years. Will continue to be a customer with apmex as long as things dont change

All product have been perfect for me. Premium a bit high for me but I use Apmex when I absolutely must have a perfect product for example, American Silver Eagles. My go to for these.

They sent my silver coins quickly which is rare when others are taking weeks to deliver in light of the silver shortages I've been reading about. A little pricey but I'm pleased with the nice stack I've put together.

Saw what I wanted on their easy to use and clear website for a total coming to around $3K as a first time customer. Ordered it on-line Monday morning, paid with credit card, paid for 2-day delivery, arrived Thursday afternoon in the Rockies. Exactly what I ordered. All good here.

Have had a case where my order was delayed as one item (listed " in stock") could not be completed as item was not available. No attempt to contact me to resolve the matter. When I queried about problem with the order they confessed the item was not available. They wasted my time so I canceled the order.

As an Oklahoman, I like many, try to do business with local businesses, craftsmen and artisans. As, you know this is not always possible however, upon learning about APMEX, an Oklahoma company, I began investigating.

I was pleased to find APMEX is one of the most respected precious metals companies in the US and each purchasing exprerience I have had has verified all the praise I see online regarding the excellent service and selection of APMEX.

I am well pleased to patronize APMEX with my humble resources. If I had a million dollars to spend, i could do it in about 10 minutes at AMPEX.

APMEX and I are Oklahoma Proud but you dont have to be an Okie to invest with APMEX.

25+ PURCHASES WITH APMEX ON A WIDE VARIETY OF PRODUCTS. ALWAYS ON TIME AS PROMISED. 100% QUALITY PACKAGE HANDLING. OTHERS MAY BE A LITTLE LESS. BUT WHEN IT COMES TO VARIETY OF PRODUCT, SECURITY AND EXACTNESS - POINT TO POINT, APMEX HAS GOT IT, AND PROVEN THEMSELVES TO IT 100% OF MY PURCHASES. KEEP IT UP APMEX. YOU WILL ALWAYS HAVE MY BUSINESS.

APMEX is the only *** vendor for the *** shilling and this is good news as I am totally happy with the product and service. The only caution I have is that the delivery instructions say signature is required and this was not followed by the carrier who simply dropped it through the open door. Also would have liked some background info on the coin and a certificate of authenticity.

Have been purchasing metals with APMEX for many years. They have great customer service. They accepts all forms of payment. I have had many interactions with their sales staff on products with questions and concerns and they have always answered my questions. Solid business. Over 20 orders and no issues at all as the one or two issues that did pop up their customer service was able to answer.

I received exactly what I ordered in exactly the condition I was promised, and it arrived earlier than they said. They did a pretty good job of confirming I was who I said I was, and I had to sign for the delivery, so it seems about as safe as it can be to get wildly-expensive purchases delivered in the mail. I think their extra fee for credit card purchases is a bit steep, but all in all I'm very pleased.

APMEX always sends me the exact coins I order. The shipping and packaging is exceptional. The products they offer as bulk include *** Eagles that are *** certified "first strike" sealed and unopened tubes of 20 coins. They deliver exactly are what they advertise. Their shipments usually arrive faster that originally promised or they notify you of any delays.I am very pleased with their products and service.

I placed this order just before the precious metal market went nuts (divergence of price between paper and physical). Before it was filled and delivered, shortages on some products were already taking place. APMEX honored the price, filled the order and delivered it in the time stated. I received my order of 100 BU Silver Eagles as the price went up and became unavailable until April. I will recommend APMEX to friends/associates and do business with them in the future.

I purchased 5 Gold Buffalo’ and 2 $100 90% junk silver bags. I wired the money in 4 hours. Literally 2 days after order we were signing for delivery of our order. Unbelievable fast, accurate and professional. I placed order over the phone and made certain on a recorded call of agreed on price. We had no surprises at Al. Great company, Mellisa was very good and articulated accurately the pricing. What more can you ask for. I will definitely be doing more business with them.

I have ordered precious metals and collectibles from several on-line merchants, and have found APMEX to be completely reliable, best or close to best in price, and quick to help with any issues (only once have I had a problem with an order, where several Brilliant Uncirculated Mercury Dimes turned out to be AU and/or cleaned...they sent replacements as soon as the unsatisfactory coins were returned). I like most of the reputable on-line firms, but APMEX is my "go to" firm for on-line precious metals and collectibles.

The on-line software performed rapidly and without any problems. The policies w/re transfer of funds for purchases were reasonable and clearly stated. The shipments arrived in a timely fashion, and the coins were exactly as advertised, and beautifully packaged. The e-mail from a representative offering personal assistance on potential future transactions was low key and welcome. The timely alerts sent to inform of the availablity of previously out of stock items were helpful. Without doubt, I will be a repeat customer in the future.

I am a caregiver for my father, so I have a lot of time, but not a lot of money.I started buying from APMEX for almost a year now. I enjoy it. I tried to buy direct from the Mint at the Scottsdale Mint. The 2 oz stackers took forever to get delivered. Ordered the same thing from APMEX and it's delivered early to me. I have purchased silver and gold. I think everything is top quality. Coins are incredible and fun to show my dad. "my son would like these" (I'm 56 and he forgets who I am). I look forward to the days I get mail. It's a good day for us.APMEX has been good to me and I'll continue to support them.

The purchase was flawless, great communications with me and fast delivery. The order was packaged remarkably well, when my wife and I retrieved it from our delivery point you couldn't tell it was an expensive precious metals shipment, everything was wrapped and even glued so that the package's bulk hid its weight and there was zero movement of the contents even when we experimentally shook the package. Despite the volume of their sales they took great care with this order from beginning to end and I plan on staying with them, I don't frequently see this kind of customer care from companies that have fewer sales to deal with, I highly recommend APMEX.

the issue with my order. I placed the order on September 22, 2020, at 8:52 PM, with Order #***, and the total amount paid was $899.20. I wanted to buy two gold coins, a 1/4 oz. American Gold Eagle and a 1/10 oz. Gold Maple Leaf, as a gift for my son's golden birthday. Before making the purchase, I carefully read the information on the website and did some online research to ensure that the site was reputable. I also wanted to find out the specific year of the coins for the gift. I noticed that all packages were insured and shipped in tamper-proof packaging.

When I received a notification that the package had arrived, I hurried home to my apartment and opened my mailbox. I was devastated to see that the box appeared to be damaged. Upon opening it, I was disgusted to find that there were no coins inside. I immediately called the customer service line for APMEX and spoke to a gentleman who assured me that we would file an insurance claim and I would either receive my money back or get the coins. He advised me to file a police report and send pictures, and assured me that they would take care of everything.

After several days passed, I decided to call again to check on the progress. The person I spoke to informed me that these claims usually take time. However, my next call brought disappointing news. I was told that my claim had been denied and the investigation was closed. Throughout this time, I continued to do more research and ask for help from anyone who might be able to assist me. I reached out to ComplaintsBoard.com, which helped me gather more information and sent requests on my behalf.

I have been trying my best to resolve this issue. The next suggestion I received was to seek the help of an attorney or file a claim in small claims court. I visited my local law library, where I was advised that the Better Business Bureau (BBB) of the place where I made the purchase would be a good resource in such a situation. I still have the original box and packaging that I received, as well as email conversations with people who have assisted me thus far.

The reason given for the denial was that the investigation conducted by *** determined that the weight of the box did not change during transit, and the insurance only covers items while they are in transit. I am hopeful that I can find a resolution to this issue.

i ordered over 600.00 worth of coins from them, i asked to return them, they refused said it was beyond the return period, i disputed with my bank, then a rma appeared in my email, i sent the items back received an email saying thy received them, yet no reefing nor was the merchandise returned to me - they keep telling the credit card company i didn't return in their time for return and the credit card company wont give me back my money

Order Number:

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I've tried for over a week to get my correct order and have gotten a couple of emails saying it would be looked into. However, the responses have stopped. I ordered a bald eagle silver dollar but got a half dollar. I've offered a quick fix that wouldn't cost me anything such as, I may purchase the half dollar as long as I get the silver dollar I ordered or to send me what I ordered along with a prepaid envelope so I could send the half dollar back.

I never received my order.
I t was supposed to be signature required (still no order!)
why would the mail person sign for it?!?!?!?!?

i am very upset.
It might be a drop in the bucket for apmex not for me. I was trying to make an investment and suffered a loss!

not happy
i will spread the word...
Facebook intagram here i come~~~~>

I will start by saying I am a veteran precious metals investor who had been an APMEX customer since December 20, 2012 although I've been buying and selling long before that. I have not used them a whole lot in recent years but I'd estimate I've bought around $50, 000 worth of gold off of them. On the afternoon of June 3, 2019 I had some various bullion items I just thought I'd liquidate consisting of approximately 4 1/2 oz of gold and 15 oz of silver. I decided to give them a call and was answered by someone whose voice was a little hard to understand. That, however was not the issue. The issue was that some of these items were from different countries and are not as commonly seen in the US marketplace. The employee had a very hard time grasping the concept of what they were. They were 9999 gold bullion as marked and all but one stated it's weight. Easily remedied with any kind of jewelers scale. I explained the exact weight on the phone but he didn't sound like he wanted any part of it stating "I don't know let's skip it, whats the next item?" I suppose they are only in the market for Eagles, Krugerrands, and Maple Leafs now. I've never sold any kind of jewelry to them before but I had an extra 14k solid (585) men's gold figaro necklace weighing 105g that I didn't need, so I offered it to them and was rudely informed that they don't buy items of that nature. If you log onto www.Apmex.com click on sell to us. Then click FAQ's on the far right. Scroll down to the second time it repeats what products do you buy? It clearly states "We are active market makers in all the items listed on our website." Which is actually nothing but an outright lie and advertisement propaganda. Bullion is bullion it all melts the same, you pay for the purity and weight of the precious metal content of the item. It seems Apmex is hiring some really incompetent employees to run their operation. I investigated a bit further and discovered that there have been lots of other dissatisfied customers who attempted to deal with them in recent years. Well, there are lots of much better options to buy and sell precious metals online and I would strongly advise any customer considering buying or selling with them to refrain from doing so. I am finished with Apmex as they have gone down the toilet. I would never consider them again. Anyone reading feel free to do as you please, but I would say don't risk it, you might lose your money. Thank you.

I had put in an order but the APMEX system will not take ACH or personal checks.So I called and they said it needed to be an Bank wire and it could not be a personal check (lie # 1). So I went to my bank canceled the ACH and called them asking if they would cancel the order. They said I would be charged "fees" for the canceled order even after I explained I needed the money for medical expenses that arose over the last week. Then they tryed to take funds from my checking account (see lie # 1) He said they will take me to collections. What wonderful customer service!The items have not been paid for or shipped, all they need to do is cancel the order.

I placed an order on a Saturday night, and chose to pay by wire transfer. I was given an account at JPMorgan Chase to wire funds to, so I immediately set up the wire transfer with my bank. The wire was sent at 11am on Monday, which was the next business day. By 4pm, the funds were wired back to my account minus the wire fee, the returned item fee, and the return wire fee. I called APMEX to confirm the account info that they gave me, which was documented on a confirmation email, and was told by their rep that they changed banks that day. They then preceded to give me the new bank info without an apology, and asked me to re-wire the funds. I complained that I lost $58 in fee due to their failure to notify me of their change in bank accounts. The rep said he would speak to a supervisor and call me back. A day later, I emailed the rep just to remind him to speak to his supervisor. I heard nothing. I submitted a complaint in writing on their website. The next day, I get an email with a $25 gift certificate. No apology. No explanation. I responded to the email and explained that I can provide documentation that their mistake cost me $58. A day later, I get another email telling me they voided the prior certificate and now issued me a certificate for $50 towards a $3, 000 purchase. Again, no apology or explanation. This company takes no responsibility, and is uncommunicative.

BOUGHT SILVER FROM THEM 2ND PURCHASE FIST SMOOTH NICE OTHER COMPANYS PRODUCT. PURCHASED THROUGH THEM THIS TIME' THERE PRODUCT' HORRIBLE QUALITY WORSE CUTOMER SERVICE! TOLD ME YOU CAN RETURN IT BUT U PAY FOR SHIPPING BOTH WAYS IF WE FIND NOTHING WRONG IM NOT HAPPY WITH PRODUCT ISNT THAT ENOUGH ! RUDE CUSTOMER SERVICE NEVER DEAL WITH THEM AGAIN! AS I SEE IM NOT ALONE GUESS THEY DONT CARE ! WOW

I bought more than $5000 of silver coins and rounds, they sent all Canadian "BU coins" in crappy condition : circulated, used, dirty and finger printed !

They charge and ads the coins as BU condition ...not even close ! I can get that kind of junk coins in my local shop for 20% less, no S&H fees and no waiting time !

They bet you won't complain a bit ! Bunch of useless and dishonest people they work out there !

Watch out guys, APMEX is a pure old fashion scam ! I pay a $4 over the spot price to get cheap and valueless coins !

I may pay a little more but EBay is a better option ...or find a honest dealear, I am done with APMEX !

They SOUND friendly, but are very unprofessional and provide zero customer service. They held my check for 8 days, telling me it didn't arrive, then would not ship my order until 11 days after my check had CLEARED my bank. They would take no responsibility whatsoever for their screw-up, leaving me with no way to secure my order before I left the country for several months.

There's lots of places to buy precious metals - give these guys a miss!