Andaz Hotel in Savannah GA review: Pay for my car.

My wife and I stayed at the Andaz Hotel in Savannah Ga for our 15th wedding anniversary. After a five hour drive we arrived after 5:00 pm and our reserved room wasn't ready. The staff were very short handed. This hotel was not ran like an upscale hotel. We had to stay in another room that night and switch rooms the next day. It was very inconvenient. We asked for extra hangers and we're told they would be right up but they never came. We couldn't get room service on the phone to order food. The call kept going to voicemail. The cleaning crew were very loud in the mornings so you couldn't sleep in. When we were trying to check out there were only two bell carts for the whole hotel so you had to wait in a line downstairs for a cart. When the valet brought my car around (a 2021Mercedes SUV in mint condition) it had a long scratch on the back which the hotel refuse to pay for. They said they would file a claim and contact me later. Then they declined the claim. They wouldn't even sent me the information they used to justify declining my claim. Don't stay at the Andaz and don't use valet parking. There is a public parking garage 30 seconds from the front door of the hotel but they won't tell you that. The public parking is 16.00 for overnight parking and the hotel charges 44.00 or 46.00 I can't remember which. Ridiculous. Save yourself the aggravation and find a real upscale hotel. Don't waste your money or time with Andaz.