SUBMIT A COMPLAINT

Americas Best Value Inn & Suites / room I had reserved for 4/9/2019-4/10/2019

Kj Apr 11, 2019

Good afternoon, I want to file a complaint about a room I was in. The location was 6608 Old Collamer rd., East Syracuse NY. I checked in to my room, after standing at the counter while the desk personnel sat in office for about 3-5 minutes. I was only one there. Proceeded to check in and head up to my room. Was woken up from a nap by a black bug crawling on my neck!!! Jumped up and it landed on my bed, I took a video on my phone and showed it to your employee. Then I proceeded to check out. Ended up finding another hotel about 6 miles away. The cost of that hotel was $62.15, I am requesting that your company reimburse me for this as the only reason I left was because of the issue in hotel room. I, nor anyone for that matter, should be expected to stay in that circumstance. I would appreciate if you would look into his and feel free to contact me with any questions. Thank you Kevin Brainard

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