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Our NonProfit organization bought a domain and design services from company A. We then paid for the transferral of domain and a new design from AWC. After a initial design (wordpress site, not much customization other than heavy plugin-installation and use) we were asked to pay for "a lifetime" of support.
Later they told us we are on a shared server and that the server ran out of space. they then proceeded to suspend and then delete our google workspaces mailboxes claiming space limits (even though these mailboxes are on Google servers)
They told us our wordpress and php versions are out of date and we need to PAY for these to be updated (on the shared server...)
They told us our SSL certificate expired and we need to upgrade to TLS, based on their correspondence and "urgent recommendation from the IETF" (which is just a regulatory agency and doesn't correspond with anyone)
We asked for delegate access back to our OWN domain, and never got it. They tried to extort us for services in order to regain access to our domain; asking for another "lifetime support" payment, this time on a "dedicated server".
So we were repeatedly lied to, gaslit and misled in order to pay for ill-defined services and constant upgrades. It seems to be a company of 80% sales and 20% tech. When their clients don't pay them for a while, they invent new urgent services.
Disclaimer; We really didn't have a problem with his company until June 2023 (except for overpriced products/services); so maybe change in ownership/management introduced a wave of scammers/salespersons into the flow of business... because now it's a trash heap of deception...
