American Telecom — Phone rebate is a fake!
My complaint is against American Telecom. That the customer service agent listed being in City of Industry, CA,90601 as the city and state. This company offered 4 phones ( land lines) with one base set that records voice mail. You can purchase long distance minutes that are added to the phone and use by using the green LDS menu button. Calls are often lost in the conversation while using the LDS. This offer that we had with the purchase of the phones was the 4 phones listed above with several hundred free minutes and rebates of 20 dollars and 50 dollars. We sent the rebates in Dec,2006. There was no notice to use the free minutes w/i 60 days . We had actually had the minutes about 76 days and they just expired without notice. One day I could use them and the next day I could not. I called the company and emailed them numerous times and was told they were suppose to expire w/i 60 days. I told them the story and they finally gave me more minutes , ( free) but again was told they would expire within 60 days. I have never received the rebates either and told them that as well. I had sent in the rebates in 12-06 and called the rebate company and was told the problem was with American Telecom. Of course American Telecom said it was the rebate company. The rebate company said I had sent in everything correctly , and to give them more time to resolve the issue with American. I have called the rebate company numerous times and are told each time to give them more time. They said they are just getting rebates paid from June '06 and sporadically at that. She said that American had an issue (would not elaborate) and when I asked if it was a legal issue, IE were they going bankrupt? She said she did not know, but if they did, I would not get the rebates. She also said this was a huge issue and they were getting calls everyday about this same issue. I would like to know who else is having this issue and hope to see it posted on the Internet complaint site so we could possibly know what is going on.