The advertisement does not say anywhere before you pay that it will take 5 hours. I called to let them know that it was sneaky what they did. The man hung up on me and then disconnected my coarse after 4+ hours and almost done. The screen said I input the wrong numbers and that was a lie and done in front of several people waiting for me. I have called and there is no answer sat on hold with phone records to prove it well over an hour. They DO NOT ANSWER EMAIL IN 24 hrs like they say. They need to be put out of business because of the way they treat people