AMC review: Customer id:1008022362, component id: 19449588, serial no. 001224101016080363

During 2024-25 AMC period, our unit had intermittent shutdown issues, requested services, technician attended complaints, clean cartridge, solve problem for time-being, but problem occurred periodically, technician repeat same cleaning and go away. Euraka Fobes used to give wonderful services earlier years, they used to maintain a service card, mark details of service done and obtain customer signature,etc.
But that system is no more in place, now only online updates it seems. By the end of 2024-25 AMC period, I have contacted customer care, a lady attended the call and I have mentioned my doubt about replacement of cartridge as the AMC terms and asked her to confirm it. She called me back and said no cartridge replaced, but not to worry it will be definitely done, will arrange technician to do that and that will be considered for 2024-25 period. Also requested me to renew AMC as the date falls within 3-4 says. I have trusted the company and done the AMC renewal.
However Technician came on 26th Oct 2025 just after starting 2025-26 AMC period began on 9th Oct 2025.. He did replace the catridge. However, when I checked the old cartridge, it was so dark in colour and totally chocked with contamination. I have notified it to the technician and he said that was cause for intermittent shutdown of the unit. Further, I have mentioned to him that this cartridge replaced is for the 2024-25 AMC period. But he reported that as per the instructions he received it’s for 2025-26 AMC period, which I have disagreed as per the confirmation received from customer care over the phone. And I requested him to contact responsible person. He connected me to a lady, and I told him all what happened earlier and that customer care confirmed to replace cartridge which was due for 2024-25 AMC period. But suddenly she denied my claim and talked to me in rough and said it’s your responsibility to ensure that cartridge within the AMC period and disconnected the call. I have raised complaints to your grievance section through email (21 Oct-25 Oct 2025 period), no resolution happened and no positive reply too.
Service requested for 5th Feb as same shutdown issue happened again. A call received on 4th Feb,( from +[protected]) saying no one at home and I said that I am at home and he disconnected the phone. I opened the door no one was there. I tried to reach him didn’t attend the call. Later on he called again saying, we are unable attend your service, as we are busy with other customers and asked me to reschedule again. I have disagreed to reschedule as my request is open. No one attended my request till now. And reported the situation in emails, but no positive response (always asking to reschedule request, though my request remains in system as open). However, I have scheduled a request on 18th Feb, but no one called me and I can trace the request too.

I trust that you will consider my genuine service demands and you will provide my rights as per AMC terms and as per my money payment. Also I believe that this company will never allow destruction of reputation.by all means