Alder Security System review: I want all three contracts cancelled and no percentage payment because they did not fill the obligations on their end.

I am an owner and I have renters. For some reason Alder can’t change the information to send me mail and contact them if the alarm is triggered. They put the realtor on no problem but never take him off. I’ve called several times. The fire alarm went off for no reason and they wouldn’t talk to the renter until an add form was filled out. This form is totally unnecessary and asks the renters to be obligated to the original contract. They said the have to call me. Even now the person had everything mixed up. They want 90% of the contract for three alarm accounts. Nothing but horrible service and an add form I’ve never had to do with another security company. Now the alarm is malfunctioning and it will cost me in false alarms! Not to mention causing possible damage to others because of the false alarms. Also, I heard a family in the background not using English but sounding like they were having a party. Very unprofessional! I had to give them my code. Are they selling it?