AIU - Atlantic International University review: Consumer fraud / misleading services

I enrolled at Atlantic International University (AIU) in good faith, based on their claims of being a respected, international, and supportive institution. I paid thousands of dollars and completed my degree, believing it would be recognized for higher education or employment.

Only after graduation did I discover that the degree is not recognized in my country and is essentially useless for my career. This caused significant emotional, financial, and professional damage.

I contacted AIU and requested a refund. They offered an alternative validation process through another institution in Mexico, but it is lengthy (1–3 years), uncertain, and not what I originally agreed to or paid for. I declined this offer, clearly stated I want a full refund and apology, and pursued complaints through the Hawaii Department of Commerce and Consumer Affairs (DCCA), BBB, and others.

Despite several messages, AIU’s responses have remained dismissive. I am now escalating the complaint publicly.

Key details:
• Enrolled: 2019
• Graduated: 2023
• Location: Online program
• Program: Bachelor’s degree in Education
• Payment: Over $8750 USD in tuition fees
• Documentation available: receipts, email threads, and degree copy

I am respectfully requesting:
1. A full tuition refund
2. A formal written apology for the misleading information and harm caused

Please let me know if more documentation is needed.

Sincerely,
Yaman Masarwe