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This is a fast talking slick organization who claims to consult with you to determine if you are a fit for their Heloc strategy to help pay down debt and increase cash flow. It all sounds so good so I joined. After meeting with my 'strategy' person, I found that it was not really a feasible stategy for my circumstances, which they knew about from the very first call. Now they will not refund me because they have given me what they call propietary information. Names of banks that do Heloc's and a list of questions one should ask the banks. They do NOT provide consulting and should have told me that a 1st position HELOC was not in my best interest. Further, I tried to discuss a 2nd position HELOC and was told it is too risky. They just want to push their 1st HELOC position on everyone and pretend that they are taking your circumstances into consideration when they make this recommendation. They are a farce. I paid $5000.00 for nothing. I'm pretty sure I can get a list of HELOC lending banks and questions one should ask off the internet. How is that proprietary information?
Our 50+ FIVE STAR REVIEWS: https://www.trustpilot.com/review/thekwakbrothers.com
Dear Ellen, It is incredibly sad and unfortunate that you feel this way. However the outcome, we wish you all the best and hope that our paths will cross in better terms. However, this situation does warrant an explanation with accurate context and we would like to state our case for those reading this review.
First and foremost, our company - Accelerated Banking (a Kwak Brothers Company) offers financial consulting to help our valuable clients pay off their mortgage faster. Our methods are always legal, moral, and ethical. We take pride in the fact that our company is A+ rated on Better Business Bureau, and STILL rated 'Excellent' on this platform, Trustpilot.
We've been doing business since November 2015 with a long track record of success after success.
Second, Ms./Mrs. Dawson signed an agreement with us that makes our working relationship VERY clear. One of which, our clients agree to follow directions and suggestions made by our team in good faith. If the client does NOT achieve a promised milestone within 180 days, the client would receive 100% of their money back AFTER they have acted on our suggestions with good faith. Ms./Mrs. Dawson did not abide by this agreement.
More specifically, we had 3 individual consultants assess Ms./Mrs. Dawson's situation. (We typically have ONE consultant assess a client) In all three assesments, our team has arrived to a specific set of plans that , we believe, would benefit Ms./Mrs. Dawson. We make suggestions and recommendations solely based on the information that our clients provide. Based on our estimates, it was apparent that Ms./Mrs. Dawson would be able to pay off her mortgage in approximately 65 months (5 years and 5 months) using our methods. To protect Ms./Mrs. Dawson's financial information, we will omit other details.
In matters to the delivery of our service, our team has provided both timely and exceptional service to Ms./Mrs. Dawson. When Ms./Mrs. Dawson made an appointment, she did so a few days in advance. But When she demanded help immediately, we expedited her request by serving her on the day of the request without hesitation. Furthermore, one of our consultants even offered to meet Ms./Mrs. Dawson in person - drive an hour. Bear in mind, this consultant who offered this is 67 years old AND is one of our executive leadership to personally help her. Our consultant disregarded her own convenience AND safety to satisfy Ms./Mrs. Dawson's requests and demands. This is DEFINITELY not our protocol or our standards. But the fact that our consultants truly care about our clients should speak volumes to which how we did our best to serve Ms./Mrs. Dawson.
In multiple occasions, we've offered her both resource and knowledge for her to succeed in the method we've suggested. We do this by delivering a highly-detailed report that are custom tailored for her situation. There ARE components to our service where the client does have to either "sign-off" on documents and/or contact a vendor to initiate certain processes. We do our best to minimze the efforts required by our clients. However, Ms./Mrs. Dawson did not do her part in making sure she would achieve the results. Therefore, she has violated the agreement she signed by a.) not following our directions and suggestions in good faith; b.) disqualifying herself from the 180 day money back guarantee; and c.) threatening legal actions which constitutes as malicious behavior and therefore disqualifies for any refund as clearly stated in our agreement.
Overall, we SINCERELY hope and pray that Ms./Mrs. Dawson will do well. We do wish that she will prosper and retire with financial peace of mind. There is no doubt that we will welcome Ms./Mrs. Dawson back with open arms as long as she is willing to adopt a cooperative attitude. We extend grace and 2nd tries. However, our company abides by principles of honesty, respect, and integrity. Furthermore, our company MUST protect our own employees, agents, and vendors from harassment and 'bullying' from clients. We do not tolerate these behaviors from both clients and from our own team members.
We sincerely wish Ms./Mrs. Dawson well and prospers in her other endeavors.