AcaiBurn review: Fraud 276

Acaiburn called me 3 times in one morning a few days ago, this is after I had already cancelled my membership. I still do not know if I will continue to be billed on future statements, but I have disputed them. The phone call was to ask me if I wanted to upgrade my membership! Unbelievable! When I finally spoke with a supervisor, he advised me "That will teach me in the future to read all of the fine print before signing up for something". I am sure you all know what I wanted to say back, but I held my tongue. Let them bill me by mail.
Helen

SCAM
Hi their im from Austarlia i had recently brought this so called weight loss tablets ACAIBURN
what a scam it was i so wish i looked at this site before i had purchased this crap i have not received any such kind it has now been 6weeks or so
i tried to call them but no go!
please do not give them your credit card details or bank account numbers as they just keep taking money the amount that should have been taken was suppose to be $24.95 but they took $36.71
and also web access $9.84 ...
plus another payment came out of the amount of $84.44 ...
and some other stuff on their which i have no idea about of $11.99
i had advised the bank they have stopped my credit card as i will be issued with a new card also they have reported it as FRAUD... SCAMMERS like this should go to jail they are money stealer's...
please dont provide them of any thing you will be taken for a ride ...
just like me... :(

Hi im from Australia i had recently purchased this so called ACAIBURN
and i so wish i hadn't ...
i did not recive any of such kind i was surpose to be charged $24.95 plus shipment was free yeah right it has been at least 6weeks ...
i recently got my credit card statement and they charged me $39.90 plus they took out $89.00 they had made several transactions which all come up to $145.00 ...
as soon as i got my statement i went straight to the bank and cancelled my credit card as the information that i had given them will be under FRAUD i will be issued with a new credit card so please anyone who is wanting to buy this please be careful and do not give credit card information or bank details you will be sucked in like my self who can not afford to get scammed and also when i have a family to support
people like this should be jailed FRAUD FRAUD FRAUD money stealer's

kerryann

Please wait for a site operator to respond.

You are now chatting with 'Neena'

Neena: Thank you for chatting with AcaiBurn. May I know, whom am I chatting with?

you: I cancelled my account after 3 days and nwo i see a charge on my credit card, how do i get this reversed and make sure i have been cancelled? I hesitate to clal the attorney general and get my banks fraud department involved.

you: My name is Bridget williams

you: a 59.95 charge on my card that i never authorized

Neena: Could you please provide me your email address and phone number, you used to order our product. So that, I can pull up your details?

you: My emaila ddress is:

you: Mi@comcast.net, phone number is and my order number was 10

you: 865-

Neena: Please wait for few moments, while I locate your transaction.

Neena: We have charged you $4.95 on Mar 31, 2009 for the shipping and handling and you has been charged $59.95 on Apr 21, 2009 for the cost the pills that we have sent you.

Neena: You have been removed from the auto ship program and you will not be receiving any further shipments. As per the Terms and Conditions you agreed to before placing your order, your card has been charged the discounted rate of $59.95 for the first shipment of the amazing acai burn product after the completion of the trial period.

Neena: Your cancellation # is

Neena:

Neena: We honour your request but unfortunately we are unable to process that via live chat because of your privacy and security reasons.

Neena: You can call our member support staff at our toll-free number for all refund or return information: [protected].

you: i have already called that 4 times. I will now proceed to file charges with y banks fraud & theft department as well as the attorney general

Neena: There might be some technical problem in our phone lines, You can try later.

you: no, i will nto try later, i have copied this conversation and am currently reporting to the bbb as well as fbi's internet fraud division

Neena: We honour your request but unfortunately we are unable to process that via live chat because of your privacy and security reasons.

Neena: You need to call us for that.

you: i have called you and spoke with someone 4 times already. I refused and sent back the first so called trial bottle and never opened the package, as a matter of fact i never touched the ckage except to write return to sender on it. I am going to press charges because i am not wasting anymore time on a fruadulent company who illegally processes charges on credit cards without consent

Neena: We're most certainly not a fraud company. I sincerely apologize if there has been a misunderstanding or a lapse in our obligation to our customer; that is why we have live chat as well as email support available in order to rectify any potential issue our customers run into.

Neena: Some of our most common issues arise from the customer not having a clear understanding of the terms and conditions which they must indicate that they have read and agree to before placing any order with us. Please take a quick read over them here, and see if that helps clear up any concern you have. If not, I'll be here and more than happy to assist you.

Neena: I hope I was of assistance to you. Is there anything else I can help you with today?

you: Your email support does nto work either

you: i just called your hone line i spoke with a guy names chris who told me he could not refund my money and refused to let me speak with a supervisor

Neena: We sincerely do apologize for any inconvenience if you’re finding your question to be un-answered or unsatisfactory. For a more diligent resolution, please send an email to support@acaiburn.com and our detail support staff will be able to assist you much more thoroughly.

you: like they have the past 2 weeks when i have sent 11 emails? would you liek me to copy and paste those emails? I also recorded the conversation i just had with your phone support guy named Chris, who refused to let me speak with a supervisor. I have also forwarded all corospondance to the appropirate agencies as well as a local news station who broadcast through the Ap, since no one can help me i will in turn make sure everyone knows how much of a fraud this company is and how they refuse to refund monies that are taken from your account illegally

you: i will post this ocnversation on eveery craigslist, every blogging site, every news site and any other place possible until this is resolved

you: it's simple, i dont need privacy to have my monies refunded. You have my credit card number, its as simple as reversing the charges

I'm sorry this happened to you. It's a shame the way people are treated and no one does anything about it.

Thanks for this complaint site!

I will not order from online scams, i was going to try it but after reading this, no way!

I love Acai Berry but instead of ordering online,
I will go to Vitamin world, GNC, Vitamin shoppe

And then i'll know, what i see and want is what i will get.

Good luck everyone:)

Damn, I wish I'd known about this site before I had anything to do with these people - I've also been charged for I don't know what on top of the 'free' 60 day sample - so far to the tune of £87.43. They've been taking money every two weeks so by my reckoning another £44+ will be going/have gone out around now.

I have to say that I was about to place an order but having learnt hard lessons in the past I thought it would be wise to check comments on sites like this one. I have read through the page where they ask for your credit card details and it does state that you would have to pay $59.99. However, this is in written form and not in numbers so I would have missed it if it wasn't for this site site and the complaints made.

Thank you. A big mistake not made.

Sorry to hear about everyones misfortune with this scam.

John
United Kingdom

I too was charged the additional $59.95 (twice) following the initial offer. In addition, I was apparently automatically enrolled in "Comprehensive Weight Loss Program" for another $9.95 and "Insider Secrets" for $4.95. Got AcaiBurn to refund both $59.95 charges after I called and returned product. However, the other "partner" programs that I am apparently enrolled in (Comprehensive Weight Loss-[protected] and Insider Secrets-[protected]) will not refund their fees. I strongly suggest you call both to cancel and give them a piece of your mind as I did. The only thing getting thinner here is your wallet! Complete ripoff!

Hi i have been scamed by them too, i have now managed to cancel the memebership by getting the correct number of my bank, they took it out with two different names so i had to ring them and there sister company to cancel them both, one is acai burn and the other one is a webacces. i DIDNT receive any tablets and they were not going to give me my money back, so i threatened them with myt soliciter and they have now put a fefund through. Dont let them get away with it get your money back. hope this helps other people

I paid for shipping of a FREE trial and they helped themselves to my bank account three times within a month (so no time to try the product) to the sum of £85:20 UNREAL! and total fraud! plus i have had another bogus company take £6:95 so my account has had a stop put on it. Dont go near them.

I agree with the complaint, I have also tried out the acaiburn pills, I got charged twice of 59.95 when I didn't even order the 2nd and too late to cancel the first. I have many weird fees on my billing statements 4.95, 9.95 two times and couple 1.00 fees. I had called them to cancel and then I received my next billing statement they had continued to charge me! I'm glad to know I wasn't the only one and that other people have experienced this too! I had to change my credit card due to all this! ACAIBURN is a fraud!

Yes, If you canceled the free trail over 14 days ( start to count on order date ). You will be charged $59.95 for free trial. So free trail actually is not free. When you sign on the free trial, the web access fee and membership fee were automatically deducted from your credit card account, these extra are not free, either.

haha, you are all mugs and deserve what you get.

It's because mugs like you lot that companies like this exists.

Furthermore, It's because of mugs like you lot that we have spam email. Mugs like you, yes you reading this, are the types of people who respond to spam and why the rest of us continue to suffer!

I should be the one complaining, not you mugs.

I nominate all you fools for the Darwin Award http://www.darwinawards.com/

Suckers.

I also have been caught and even after an online chat where I was told no more money would be taken it has happened anyway. They should be shut down and charged with fraud. I am going to have to change my card for a new one which is a lot of time and trouble to do. Also the pills and tea have not done a thing. I live in Australia so it is really hard or almost impossible for me to ring them. All emails are "bouncing" back!?

BEWARE...do not provide your credit card info or bank card info to ACAIBURN. You will start seeing mutlipe charges on your statements from sneaky merchant names. I was billed from a merchant named "Transaction Fee", "Internet Charge", and "Web Access". All three of these charges started showing up on my statement. I thought it was charges from my card company but when I call the bank, I found out those were the names of the merchants.

ACAIBURN IS A BIG SCAM. Don't call them, call your Attorney General's Office to shut them down!

I HAVE BEEN A FOOL TOO. SO MANY COMPLAINTS AGAINST THE WEBSITE AND THE PRODUCET I WOULD LIKE TO KNOW WHY THEY HAVENT BEEN CLOSED DOWN. HOW MANY MORE PEOPLE ARE GOING TO BE TAKEN FOR A RIDE BEFORE SOME THING CAN BE DONE. UP TO TODAY THE 28 MARCH 2008 HAS ANY BODY PHIYSICALY GOT ANY MONEY BACK FROM THESES FRAUDSTERS
PLEASE E MAIL ME: waheedhussain786@hotmail.com

this cite truly is a fraud. my bank had to freeze my debit card because they kept trying to pull money from me. and it wasn't the same amount of money either. they tried different amounts. if you ordered from them, cancel it before they screw you over! besides, the product doesn't do anything. just another scam, jump on the bandwagon trend happenstance. to cancel call this number: [protected] to return anything:

acai burn
p.o. box 10233
des moines iowa 50381

with your order number inside the package and on the outside.

I found the same thing I called both the two other companies and my card is still being charged! Help

im one of the telemarketers of acaiburn if u have any complains feel free to send me email on my own email adress ill be personaly deal with ur concerns im very disappointed with the comment ive read i never thought im working with a company like the acaiburn. my email adres is

acaiburn@yahoo.com

This should be a lesson to READ THE TERMS AND CONDITIONS. From the acaiburn website:

If you do not cancel your Membership as set forth in Section 6 hereinbelow, and return the one (1) month supply at your expense, which must be received by us within fourteen (14) days of your receipt of the one (1) month supply of AcaiBurnTM ("14 Day Trial Period"), your Active Credit Card will be charged the monthly Membership fee of Fifty-Nine Dollars and Ninety-Five Cents ($59.95) ("Monthly Fee").

You have to return the product to not be charged...

Contact your credit card company and ask for the security department.
Tell them you want a new card issued. Problem solved they can not charge a credit card with a new account number.

Take the lose and quickly contact your credit card company and have them issue you a new card.

I have sent 7 emails and spoken on their online chat 5 times. I cancelled all products over a month ago and they are still charging me for membership.
When I saw it on the web it said a free trial up to now this free trial has cost me over $200 dollars. and their still charging me. I would advise everybody to give this a wide berth and if I were living in the states I would be reporting them to the relevant authorities. This is an out and out scam which used sweet talking and pleasant chat room operators who say they will help you in any way they can, but nothing gets done . Absolutely nothing. I wonder if Oprah Winfrey knows what she has encouraged people to get into. If you weren't broke before this so called trial you certainly will be now.

AcaiBurn did refund my original $59.95 when I retrned the whole bottle of pills unopened, but I still keep getting charged that $4.95 fee (twice now since I cancelled) and have called that 800# to cancel that too, but still keep getting charged! Buyers Beware! The only Business I know of that might do any good is the Better Business Bureau. If enough people report to them, I believe they can shut them down and keep them from ripping off more unsuspecting dieters!

I have been scammed ! £120 in all ... call your bank straight away they will show you how to cancel the 'subscribtion' that you join when ticking the box.

You will then have to wait 15 days and hope they dont take anymore. They have the right in their terms and conditions to withdraw and fee from your account without authorisation.

well i have just found that i had ordered the 3rd one and they take 334.00 out of my account i WAS TOLd the SA MPLES WERE FREE where do you get off stealing from pensiomers and hard working people well i hope ypu have HEARD OF KARMA CAUSE IT IS COMING TO GET YOU SO BEWARE

I'm in the UK but I guess the same rules work for you. Get your card company to challenge these amounts as "unauthorised payments". This website contains plenty of evidence that you're not making it up.

Once the card company agrees (they want your business and are on YOUR side so it's probable they will), they just claw back your hard-earned money for you.

Also, they might agree to forward your case to their Fraud department, which involves you in no hassle at all and may end with Acaiburn having their internet merchant status revoked (please God)

I ordered the the acai burn free trial under the impression that I would only be charged the 4.95 for shipping. I was charged 59.95 for some reason. I had called and cancelled my order the day that I placed it. They said that they could not cancel because it was already being charged. When I received the product I sent it back to them the same day I recieved the product. That was two weeks ago. They not refunded any of my money back yet. It is a big scam do not order!

I JUST WANTED TO LET YOU KNOW THAT I POSTED A ON COMPLAINT ON 2/25/2009 FOR THE SAME THING ON HOW TO GET YOUR REFUND AND IF YOU DO LIKE I DID YOU SHOULD GET YOUR REFUND. I JUST RECIEVED IT BACK ON MY CARD ON 2/27/2009. GOOD LUCK

I'm another sucker. The ordering process is very misleading. The wording strongly suggests you are going to get a month's free sample - you just have to pay a $3.95 postage charge.
Too good to be true? You bet. It is not until after you hit the 'Pay' button you are only then advised that you'll be charged for the product two weeks after delivery. Not a free sample at all.
In my own case, because I'm in the UK, that $3.95 postage jumped up to $12+ without warning.

And I never got email confirmation. All of this goes against the normal trading practices of Internet sellers.

I'm now going to phone my credit card company and get them to cancel this transaction. It might be a good product; it may be a bargain, but this company's way of doing business is unethical. Avoid them.

SEE ABOVE COMMENT

WHO DO YOU CONTACT TO STOP THESE CHARGES, OR TERMINATE YOUR NEXT SHIPMENT AS THEY SAY YOU CAN?

Their ad is deceiving - they make it sound like the first bottle of pills is free - I called their customer service and they told me that it was the first 14 days that was free, not the product itself. Isn't there like a governing body that oversees truth in advertising? Now I have no choice but to pay for shipping and insurance just so I don't get charged $59.95. Since I am within the 14-day trial period, I should be fine. If not, and they charge my credit card anyway, I am going to dispute those charges and file a complaint with the BBB.

yes fraud is the right word for this so called company i was asked online to cover the cost of shipping $4.95 and only after giving all my details did it then come up saying that i had been charged $24.95 because they only take credit cards once you have given them your card details you have no way of cancelling your order what i find most disgusting is that they are targetting people with low esteems about them selves an there weight lets hope they can be stopped an made to repay the people they have robbed

please cancel my order of aciaburn on my account that I don't any more . I want orders you sent and others charges removed from my account or I will turn you in . Doris Flowers 1580 w new goshen ave. West Terre Haute, Indiana [protected]

I ordered a sample bottle of the AcaiBurn for $4.95, and notice d a charge of $59.95 plus another "Membership Fee" of $9.95 to my credit card account. About three days later I received three bottles of the stuf in the mail. Since I do not think this stuff really works, I called the (800) number published on my credit card statement, and got this bogus recorded message, and the call doesn't go anywhere-- No one answers that phone number. So I contacted my credit card company and told them what happened, and as it turns out, they said the company was a fraud, and are in the process of refunding all the charges billed to my account. Whatever you do, don't even think about ordering one of the trial bottles of the AcaiBurn because they will milk you!

All you people who have unauthorized charges on your cc: Call your cc company and dispute the charges! If you have to, dispute the charges and CANCEL YOUR CARD. It's a heckuvalot easier than trying to deal with the company (although the gal I spoke with was VERY helpful when I called to return the "free trial." )I called my cc company and he took off the extra charge and canceled my card immediately. In about a week I'll have a new one (although I won't be using it for any more online purchases!).

This fraudulent company is charging more on consumers' accounts than the 59.95. I unfortunately paid with a debit card. I have been charged 4.95 twice.
The 59.95 charge includes an international banking fee of .48 and another charge of 9.95. I have cancelled every account. The bad thing is that they are using "affiliate" companies for the other drafts. This has been such a pain.

JCP

This is just a Complaint forum, it doesn't represent your bogus product...