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Beware of acai advanced. You will be doubled teamed! I ordered the free trail of the acai advanced c/o glf. The only thing they said you would be charged for is $5.95 shipping. They made me sick so I called and cancelled it within the trail period. They told me to send back the bottle and there would be no further charges and they gave me confirmation #. I asked again… is there anything else I need to do, would there be any more charges to my card and they said no. A week later I have a charge for $24.95… beside the charge it said, ” purchase vit*live lean aa 1”. I had no idea who that was so I called my bank and they gave me a phone number that was associated with the charge [protected]). I called the number and they said the charge was for the living lean weight loss management plan that I signed up with. I told them that I did not sign up for any weight loss plan and they told me that I did when I ordered the trail order of acai advanced. They said when you place that order you automatically sign up with them. I disagreed and asked her to show me ‘on the site’ where it states that I am doing that. Right above where you sign up for the trail there is a bubble that states: … plus free gift pass to liveleanforlife weight loss management plan… then she tells me to go way down to the bottom of the page where the site menu is and click on ‘terms and conditions’. I then told her no matter what, I did call and cancel and made sure before we hung up that there would be no further charges. She told me that they were a separate company and had nothing to do with them. I needed to call a different number to cancel with them. What a rip off!
The complaint has been investigated and resolved to the customer’s satisfaction.
I went to the bank right away after reading complaints. We closed the card on that checking account, opened a new account. Sumited a form to denie the charge. The old account is still open and I can tranfer from one account to other, but they cant use my card # any more. Good luck.
I finally got through to Acai Advanced using the [protected]. Of course it's too late and they will not remove the charge for the 1st month but I was told I would not be charged anything further (we'll see).
Thanks for the # - unfortunately it only connected me with the Live Lean for Life. The rep was very helpful and cancelled that membership; however, the only # she had for Acai Advanced was the [protected]. Anyone have a better number?
Try calling 1.888.272.6483. I had the same problem and finally got connected with a customer service rep. that was able to help me. Make sure you get a cancellation and RMA # and document everything. Hope that helps.
Can you please post the phone #, I have been trying to cancel since 5/25/09. I NEVER do these things. The only reason I did this time was because I THOUGHT it came from Rachel Ray's website! I have emailed every email address provided, both on their phone # and on their original email.
I have had the same experience in trying to cancel my order. I have even sent my automatic order back and requested credit card credit - no luck. How do you get out of this mess? I have learned a valuable lesson in the SCAMS on the internet.
I ordered Acai Advance for the trail period of 5.95 when I check my checking account they debited 59.95. I spoke with a representative on the internet. He informed me that it was pending and I wouldn't get charge unless I keep it after the trial priod. I ask him was he sure and stated he was this morning when I check my account it was overdraft $300.00 after I just deposited $200.00! That supposedly pending payment overdraft 7 items and I have been sitting on the phone for an hour trying to speak with someone!
my name is Mr Charles komakech I DO NOT WANT ORDER PILL ANYMORE I WANT TO STOP CHARGE MY DEBIT CARD ANYMORE AND I NEVER ASK FOR TAKEN ANY MONEY FROM MY DEBIT CARD EVERY MONTH MY EMAIL ADDRESS DOGE_VIPER@HOTMAIL.CO.UK PLEASE CONCELL AND CLOSE ACCOUNT OF ORDER ACAI PILL THANK YOU
It would a good idea to post the phone number that you were given so that other consumers in your situation can get through to someone as well. Just a suggestion to help others that are still in that situation. Hope you got everything resolved.
Same experience... been trying for 10 days to get thru to check on my refund. This is ridiculous! I feel someone in the govrnment should be able to do something about this terrible customer service. No one answers the phone and I am tired of having this phone glued to my ear and the address "support@acaiadvancedcs.com" is a big joke. It would even show and keeps telling me address not found.
Did you ever get your credit?
email me at cindyka@comcast.net
I had the same experience!
What every you do don't purchase this product. It doesn't work, you w0n't get a RMA #, they dont ansure the phone. Then you get billed from other companys. You have to fill out a federal form with the bank to stop charges.
From one Victim to hopefully not another,
After reviewing the other posted reviews my story is word for word in relation to the others. If your reading this and is anticipating on ordering Acai Advanced, Acai Pure and ColoPure PLEASE DO NOT. THE LAST TWO WEEKS HAVE BEEN A PAIN THE YOU KNOW WHAT! The first unauthorized withdrawal was made of $64.95 for Acai Advanced then there was $78 dollars withdrawn for Acai Pure, ColoPure and Hoodiawater (that i didnt even ask for). To follow that i discovered this morning there is a pending $24.95 "Healthy Plan" fee on my account as well. Of course, i didnt know anything about this either. PLEASE SAVE YOUR TIME THE HEADACHE AND SINFUL WORDS TO THEIR CUSTOMER SERVICE DEPT.-JUST GO TO YOUR LOCAL GNC OR VITAMIN SHOPPE.
Signing off,
Ms. Mad as Hell
Acai-Advanced does not offer a FREE Trial. They suck you in then state that you signed the agreement. But in their agreement, they also say if you aren't completely satisfied they will refund your money. NOT SO! It is a fight to the bitter end. I canceled my Acai pills (Constance #4848) on 5/8/09. I sent back the rest of the pills (after the "free" offer) via USPS - she told me to track the package. Then I got charged by them for full amount of $64.95 - but the promise that I would get a full refund - still tracking. I then got a charge on my acct for $24.95 by some unscrupulous company called Living Lean - which I don't have a clue what they do except charge on your account for nothing - never received a thing from them. I'm disputing the charges with my company so more later.
The same thing happened to me and they stated that I chose not to read the terms of agreement. I did not see anything on there about charging this extra fee for a different company. I told the lady yesterday that they are a bunch of thieves. I personally could not work for a company that rips people off like this.
I am still surprised that people are falling for this crap! These "great" pills are mostly fillers so no wonder everyone gets sick! If you want Acai products, go to a Nutri-Sport or find a store that sells it so that you know how much they are going to take from your account! It's amazing that people are still falling for the "free just pay shipping" crap! Haven't you learned that NOTHING is free these days, especially with the economy? I guess my advise is free so I would take it and cancel the card you gave them because that's the only way to stop them from charging your account!
I was also wondering why people are still falling for a "weightloss miracle in a bottle." Haven't you all realized that they DON'T WORK! Acai is supposed to be used as a super food and weightloss is an added plus. But don't expect it to work that way for everyone!
I am trying to lose weight and have been for a long time but trust me, there are really no pills out there that will work. You have to workout and eat right. That's really the oldest "diet" in the book. (even though its not a diet since we should be doing it all the time anyway!) I know where you all are coming from but do the right thing and quit falling for these scams!
CALL UR BANK AND STOP UR CARD AND GET THEM TO SEND A NEW ONE! IF YOU DID NOT ORDER THE PRODUCT ASK YOUR BANK TO ENTER INTO A DISPUTE WITH THE COMPANY. I AM GOING THROUGH THE SAME PROCESS RIGHT NOW...HOPE THIS HELPS
Many businesses across the country are using the same selling model for their acai products: They lure customers in with celebrity endorsements and free trial offers, and then lock them in by making it extremely difficult to cancel the automatic delivery of more acai products every month.
The endorsements are also misleading, according to the bureau, and some celebrity lawyers have already gone after these online companies.
"Consumers should be aware that Oprah Winfrey is not associated with nor does she endorse any acai berry product or online solicitation of such products. Attorneys for Harpo are pursuing any companies that claim such an affiliation, " said Don Halcombe, spokesman for Harpo Productions, Winfrey's production company.
Consumers can check www.bbb.org to get a "reliability report" on particular companies before purchasing an online product.
"These companies are simply abusing general acai berry endorsements from well-known, trusted celebrities by using it as a tacit endorsement of their company and products specifically.
Consumers trust Oprah and unfortunately, if they are tricked into believing that she is putting her stamp of approval on a product then they are definitely more likely to purchase it.
5 hours 25 minutes ago by stop others from getting scammed 0 Votes
"FREE TRIAL OFFERs" FOR ACAI BERRY ARE NOT FREE!
In fact they will cost you more than 4 TIMES AS MUCH as it should cost per bottle. These scammers will charge your credit card at least $80 per bottle each month. That more than twice as much as quality freeze-dried acai berry should cost. And to make it worse, they send you crappy drum dried Acai Berry, which cost about 1/2 as much to produce. So you end up paying at least 4 times more per bottle than you should.
YOU WILL BE SIGNED UP FOR A SUBSCRIPTION
Yes, they say they just charge you for shipping. If that were so, it wouldn't be bad. But in reality, they just want your credit card number and will bill you every month for a subscription you didn't sign up for. They bury the fine print in their terms and conditions.
YOU WILL SPEND HOURS TRYING TO CANCEL THE SUBSCRIPTION
There will either be noone to contact to return the crappy product, or they will say you have to call their customer service number to get return authorization. When you do, you are put on hold and shuffled between different people until you give up. Don't believe me? Before you purchase, call or email them and say you did not sign up for a subscription and please stop sending the product. You will get the runaround
THEY WILL SHIP YOU A CRAPPY, NEARLY WORTHLESS NO NAME BRAND OF ACAI BERRY SUPPLEMENT
They don't expect you to be happy with the product. They don't care, so they make even more money by shipping you crap. Acai Berry supplements must be freeze dried, or else they lose most of the nutrients and antioxidents. These scammers use cheap, heat processed Acai that cost 1/2 as much. Read more about choosing a quality supplement
THEY OFTEN BUNDLE OTHER PRODUCTS IN THE SUBSCRIPTION TO CHARGE YOU EVEN MORE
It's really obscene what some of these scammers do. We've listed a common offer below, where they bundle additional offers if you do not deselect the checkbox (it's checked by default). Some are hitting people with $150 a month in charges.
5 hours 22 minutes ago by stop others from getting scammed 0 Votes
THIS INFORMATION IS POSTED ON THIS WEBSITE:
The U.S. Food and Drug Administration is expanding, for the second time, its nationwide alert to consumers about tainted weight loss products containing undeclared, active pharmaceutical ingredients.
The FDA has identified additional weight loss products (Herbal Xenicol, Slimbionic, and Xsvelten) and new undeclared active pharmaceutical ingredients (fenproporex, fluoxetine, furosemide, and cetilistat).
"These tainted weight loss products pose a great risk to public health because they contain undeclared ingredients and, in some cases, contain prescription drugs in amounts that greatly exceed maximum recommended dosages, " said Janet Woodcock, M.D., director of the FDA's Center for Drug Evaluation and Research. "Consumers have no way of knowing that these products contain dangerous drugs that could cause serious consequences to their health."
On Dec. 22, 2008, the FDA warned consumers not to purchase or consume 28 different products marketed for weight loss. On Jan. 8, 2009, the FDA expanded the list of tainted weight loss products to include 41 additional tainted products. The FDA will continue to update this list as warranted.
The products listed above, some of which are marketed as dietary supplements, are promoted and sold on various Web sites and in some retail stores and beauty salons. Some of the products claim to be "natural" or to contain only "herbal" ingredients, but actually contain potentially harmful ingredients not listed on the products' labels or in promotional advertisements. These products have not been approved by the FDA, are illegal, and include the following undeclared active pharmaceutical ingredients:
fenproporex – a controlled substance not approved for marketing in the United States;
fluoxetine – an antidepressant available by prescription only;
bumetanide – a potent diuretic available by prescription only;
furosemide – a potent diuretic available by prescription only;
rimonabant – a drug not approved for marketing in the United States;
cetilistat – an experimental obesity drug not approved for marketing in the United States;
phenytoin – an anti-seizure medication available by prescription only; and
phenolphthalein – a solution used in chemical experiments and a suspected cancer-causing agent that is not approved for marketing in the United States.
The FDA has inspected a number of companies associated with the sale of these illegal products and is currently seeking product recalls. Based on the FDA's inspections and the companies' inadequate responses to recall requests, the FDA may take additional enforcement steps, such as issuing warning letters or initiating seizures, injunctions, or criminal charges.
The FDA advises consumers who have used any products containing these ingredients to stop taking them and consult their health care professional immediately. The FDA also encourages consumers to seek guidance from a health care professional before purchasing weight loss products.
The health risks posed by these products can be very serious and include high blood pressure, seizures, tachycardia (rapid heartbeat), palpitations, heart attack, and stroke. Sibutramine, a controlled substance, was found in many of these products at levels much higher than the maximum daily dosage for Meridia, the only FDA-approved drug product containing sibutramine. These higher levels of sibutramine can increase the incidence and severity of these health risks. Fenproporex, another controlled substance, can cause arrhythmia and possible sudden death.
Health care professionals and consumers should report serious adverse events (side effects) or product quality problems to the FDA's MedWatch Adverse Event Reporting program either online, by regular mail, fax or phone.
Online: www.fda.gov/MedWatch/report.htm
Regular Mail: use postage-paid FDA form 3500 available at: www.fda.gov/MedWatch/getforms.htm and mail to MedWatch, 5600 Fishers Lane, Rockville, MD [protected]
Fax: 800- FDA-0178
Phone: 800- FDA-1088