The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Abacus Technologies, Inc.Send wrong electronic components

E

We purchased 2500pcs of electronic components from Abacus Technologies, Inc. Our purchasing order enphasized on that the components must be ROHS compliant. But when we received the components from Abacus Technologies, Inc. we found the components are so old and not ROHS compliant at all. We called Abucas and ask for the return, Abacus refused to issue an authorized return number. They just simply do not respond our any message - email and phone calls. Since we already paid to them by the company's check, we don't know how to get our money back.
By the way, ROHS stands for Restriction of Hazardous Substances. Its definition is as follow:

Working in partnership with the policy lead at BERR (The Department for Business, Enterprise & Regulatory Reform), NWML is the UK Enforcement Authority for the Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment Regulations 2008 (the “RoHS Regulations”). These Regulations implement EU Directive 2002/95 which bans the placing on the EU market of new electrical and electronic equipment containing more than agreed levels of lead, cadmium, mercury, hexavalent chromium, polybrominated biphenyl (PBB) and polybrominated diphenyl ether (PBDE) flame ###ants.

Manufacturers need to understand the requirements of the RoHS Directive to ensure that their products, and their components, comply.

Sincerely
Eileen Kou

Responses

  • Kn
    knowledgeble Jun 06, 2014

    This company is a third party broker and does not stock anything nor is it franchised for any of the semiconductor lines they sell. Don't believe me, just call the factory and ask them! They will buy parts from other brokers when they have to so the audit trail is sketchy at best. This is why they often ask you to sign a no cancel, no return agreement on each sale. You are not doing yourself any favors by doing business with them as the factory will not offer you any support in the event of failures or quality problems.


    By the way, the reason I know all of this is because I am an ex employee who could not stand the idea of constantly decieving my customers.


    CAVEAT EMPTOR...Buyer Beware

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.