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9 reviews matching "southtree"

LegacyBox/Southtree Bowling Green Ohio / promised refund never came (Complaint)

MDK05 Aug 12, 2018

The bottom line is that after several screw ups on the part of LegacyBox, I was promised to receive a full refund of what I paid.

My order number was 430337.

On July 3 via email with Tosha (Customer Support Supervisor), I was promised half of my paid amount back (...

SouthTree Chattanooga Tennessee / they lost my vhs tape (Complaint)

Catherine Nov 8, 2017

I would never complain if they did their job properly. They don't even try.
And this treatment deserves a bad review. I am sorry.
They have lost my VHS tape and never found it. I tried to figure out what they were going to do next, but everything was useless.
I paid for t... Chattanooga Tennessee / I hate them!! (Complaint)

Kristall Mar 16, 2017

matter what don't use Southtree!!! I sent them my VHS tapes with memories from my childhood. And not only I did not receive my order but they also broke my tapes! My order was lost, Southtree claimed that they shipped it via FedEx but they did not give me a tracking number and I know that FedEx has a good tracking system... Chattanooga Tennessee / Legacybox (Complaint)

Reviewer54675 Nov 28, 2015

When I first contacted Southtree about this problem the customer service manager even implied that I might not have shipped the items. They have an excuse for everything and do not take responsibility for their negligence in handling my valuables. Essentially, they tell you it's a process and they have to wait to see if my items will show up... / Bad quality of photos (Complaint)

Sirup Feb 13, 2015

southtree. com. I provided my personal info and card number. I received the confirmation info that they already took money and promised to deliver photos within 7 days. I got the photos yesterday, but the quality was awful and I simply wasted money. Of course, they refused to return money. I just want to warn other people about this company... / Seller took cassettes and money and stopped to communicate with me (Complaint)

Jed9s2 Oct 4, 2014

southtree. com. I paid them money and the rep promised to convert my old cassettes to the DVD. I got the confirmation info, but after that I haven’t heard from this ###. No info, no delivery, the rep ignores me and I have no idea what measures to take now. I wonder if there are other people, who had the same experience... / I have never got product. (Complaint Comment)

godevilsmatt Jul 16, 2013

I also have been duped by Southtree. I sent in 16 tapes including my wedding video and the video of the birthdays and first christmas of my kids. It has been over 5 months and the last I heard Southtree couldn't locate my videos, but they were working on it. That was over a month ago. I have emailed you directly Erin Hale and you have not responded to my emails... / I have never got product. (Complaint Comment)

Southtree Sucks! Feb 14, 2013

I sent Southtree 6 tapes. They emailed me on December 28, 2012 stating they had received them and were processing my order. I have not heard from them since. I emailed them and received a cookie-cutter template response. My concern is not so much the money, but the memories on those tapes are irreplacable... / I have never got product. (Complaint)

hydx Jan 16, 2013

I placed an order for meds with SouthTree. com for $37. 99 and got an email stating they received my order and money was deducted from my bank account and then I have never got product...