39DollarGlasses.com review: No glasses, no returned phone calls either

I sent my glasses to 39 Dollar Glasses to have the lenses replaced, and ordered new prescription sunglasses. They were received by them on May 25, 2010. On May 27, I was told they would begin working on my new lenses and I should have them in about a week. But they did not begin work. In fact, no one seems to know the real status. I have called them and am always told they are “being worked on” but they don’t seem to be at all. I emailed 39 Dollar Glasses yesterday, but never received a response. I also returned defective prescription sunglasses to them which they have received, but they have not issued a refund. I would call them, but when you call them you have to hold for 15 to 20 minutes before someone actually picks up the phone, and while holding you are forced to listen to the same horrible song over and over and over. I want my glasses returned to me, a refund of the amount paid for the replacement lenses, and would like a refund of the money I paid for the sunglasses which were not right and subsequently returned to them.