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We dropped our car off at Hallmark Hyundai in Hendersonville, TN on May
30th, 2012 for an oil leak on our 2013 Hyundai Genesis coupe and they
had it for 6 days. They told us it was fixed after about two days and
then called back and said it wasn't fixed. Finally, my husband picked
it up on June 5th and I asked that he call me when he picked it up
because I had written down the mileage
when we dropped it off. It had 1, 024 mi on it when we dropped it off
and
when he picked it up, it had 1, 270! It was also sitting on dead empty.
They
had given us a loaner car 2 days after we had dropped our car off and
the guy that worked there told my husband to make sure we returned the
car with gas in it! That's not the half of it though, after he drove
our car straight home, we found a dent on the roof of the car! I can
assure you that it was not there when we dropped the vehicle off...as
we had
only had the car for 5 weeks and my husband had washed the car at least
6 times during the time we had it.
My husband and the service manager, Allen also did a walk around of the
car to check for any damages the day we
dropped the car off. When I called the dealership about the miles and
dent, they had no reasonable explanation about either. I asked if they
had cameras on the lot and was told by the service manager that
they did not! No cameras?! What business doesn't have cameras? I had to
take off of work on Wed, June 6th to take the
car back over there for them to look at it. I then had to take it back
over there on Fri, June 8th
for them to repair the dent.. I put another 80 mi on my car
having to take it back over there twice after we picked it up
on June 5th. I never received any reasonable explanation as to why the
car had 250 mi put on it other than they had to
"test drive" it or I must have written the mileage down wrong. The
general manager, Curtis did say that since I had a sporty car that it
made him wonder about it being driven. I told him that I knew it was
not uncommon because I had read several stories online about the same
thing happening to others. They offered to repair the dent, give me a
full tank of gas and a free oil change. I
had them repair the dent and put gas in my car(it was on a 1/2 tank)
yesterday because once I left there, I never wanted to deal with them
again. However, what kind of people do this to someone's brand new car?
There is no telling how they drove it while they had it! By the way, on
the invoice, they had the mileage in as 1230 and the mileage out at
1245 ...they falsified the invoice. The car was sitting at 1270 miles
when we picked it up! We didn't buy our car here, we only had it
serviced here but never again! We also have never owned a Hyundai and
if this is any indication of what one is like, then I will never be
buying another one! I have NEVER experienced anything like this before.
I've been told that dealerships don't like to work on vehicles that
they didn't sell. I guess this is what they do to your car if they have
to service it and they didn't sell it to you! They will never, ever
touch my car again! I just wonder
how many other customers that they have done this to!

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The complaint has been investigated and resolved to the customer’s satisfaction.

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25, Yulgok-ro 2-gil, Jongno-gu, Korea (South)
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