Checkers & Rally's

Good day, On the 20th June 2020 when opening a bag or Rice which purchased about 2 weeks ago I found worms in the bag of Rice. This was purchased from The Checkers Hyper store in Cornubia, Durban. When I approached the store they said contact you directly as they cannot assist. This is unacceptable especially through this difficult period and I am very disappointed with the product. I have attached a video of the worm in the bag. Please can you assist me with a refund I am tired of running around trying to sort this out.