The complaint has been investigated and
resolved to the customer's satisfactionResolved Youthology Eye Serum — Fake cream
resolved to the customer's satisfaction
This company is selling eye serum which is not working as expected and claims available on their website this is already experienced by many unfortunate customers.
I am also one of them, i ordered this product based on the lucrative ads, finally i found majority of the reviews as negative. Immediate i had thought for cancellation of the order and i did same. (I bought it on 15th Mar night through their website and on 16th March early morning i requested for cancellation). Customer care assured me we are forwarding and taking your cancellation request and will get processed within 24 hrs. To written communication evidences at the same moment i logged a cancellation request using their email support option, finally i received a response from support officer enclosed below which contains my cancellation request also: (How is possible to ship a product within 12 hours where as they are claiming on their website to ship in 1-2 weeks also i found that data from their website is getting downloaded manually and there is no automated system for invoicing or shipping which means if someone buy product late night from their website cannot be shipped next early morning till the time staff resume their duties! I got response from support team during my cancellation request that we are not able to see your data because data is not downloaded so far, also i have not received any order number from them after online purchase which is defeating purpose of cancellation and further communications. They are running complete scam and no body is taking initiative for closing their business. Please read the mail carefully and experience the pain here.
We apologize for any inconvenience; unfortunately, we are unable to cancel your order as the package had already shipped out. If you wish to return the package upon receipt, for a refund of the purchase price, please contact customer service at [protected] to request a return authorization number and proper return instructions.
Customer Service Specialist
From: Kapil Jain [mailto:[protected]@gmail.com]
Sent: Sunday, March 15, 2009 8:13 PM
Subject: Re: Thank you for your Youthology Research Institute Purchase!
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Please cancel my order with immediate effect. I have not received any order number. Please search with my email id [protected]@gmail.com and Name - Kapil Jain Address 150 Meadowlands Pkwy Secaucus NJ 07094
On Sun, Mar 15, 2009 at 11:06 PM, <[protected]@youthology.com> wrote:
Thank you for your Youthology Research Institute order.
Your order has been submitted and is being reviewed; if we have any questions about your order, we will contact you via e-mail for clarification.
Your order will typically ship within 7 - 10 days of receipt. If you have paid for RUSH Shipping, your order will be rushed shipped and the 7-10 days does not apply. If you have questions regarding your order, please feel free to contact us via e-mail at: [protected]@youthology.com
Or via phone toll-free at:
Thank you for your order and welcome to the Youthology Research Institute Family!
The Youthology Online Support Team