The complaint has been investigated and
resolved to the customer's satisfactionResolved Xtreme French Bulldogs — Awful company
resolved to the customer's satisfaction
I contacted this breeder first viewing on Terrificpets.com then through the breeder website. I viewed a French Bulldog puppy sitting up her hind legs on the ad & the breeders website in 'Available puppies'. I contacted the breeder asking about that pup via email. The breeder emailed me, that she was available and her price was $2, 200.00, champion sired. My daughter also contacted the same breeder about a pup viewed in the same room name Kai a cream pie French Bulldog asking her about her availability and medical background.
After talking with this breeder a few times and coming up with a price of $2, 100.00 each pup and $400.00 to ship both pups to us, we decided to purchase them. I was impressed that she had so many champions and felt comfortable buying from her. Sending the breeder a conformation letter sending information on the Bank draft check sent and overnight mailing information. Breeder then replied with new pictures taken, 3 of my daughters pup Kai & 2 of the cream female I purchased.
The two pictures I got of my dog, the first one did not look like the second one, but the second one looked just like the pup that was sitting up on the webpage. The first picture had a white line down the forhead & bad pigmentation. I question the breeder, her email back said it was the same pup, but then a day later she sent another picture to me saying that this was the right picture. I view the picture and it looked just like the second picture sent & the pup on the website.
A week later we picked up our pups from the airport. Right away I viewed the pup was not the same pup that I picked from the pictures, but a white very bad quality French bulldog. Also Kai the pup my daughter purchased and paid $2100.00 for, had a very bad hernia. I contacted the breeder the next day about this, she said yes its the same dog. I took the 2 pups to the vet 2 days after getting them, found they both had ear infection, but that was nothing compared to the fact my pup was suppose to be only 3 months old, my daughters pup was 3 days younger than mine. But my pup had already lost all her baby teeth and had gotten all her adult teeth most of the way in, my daughters dog still had all her baby teeth.
Its now been 1 1/2 months since we got Kai/Buffy she is now almost 5 months old and now just loosing her baby teeth. My vet said that the age of the cream pup was 5 months or older, so not the age of the pup I was suppose to get. I went back and viewed the pictures that was sent to us just after we sent the money to purchase the pups. We looked on the properties on the pictures and found the 3 pictures taken of my daughters pup was taken the day we got the pictures, but the pictures taken of my pup was taken 6 months before my pup was even born.
Very upset I contact the breeder with a email explaining my complain. The breeder agreed by email to pay to ship the pup back to her and return me my money. One week after getting my pup I sent her back to the breeder. Well, that was 1 1/2 months ago still no refund. I have contacted this breeder but she only uses very bad language and hangs up on me and when I email her she never replies.
I have now filed an complaint with BBB, getting ready to send all my emails received by the breeder and myself to the Attorney Generals office in Missouri with an attached complaint. About 2 weeks ago my daughter had surgery on the hernia on her pup which was never disclosed to us before purchasing her, the surgery costing her $150.00. I don't know what can be done to protect others from going through what I have.